CASE STUDY: PRODUCT USABILITY TESTING
The product under test was desktop based accountingsystem. The focus of the client, by conducting theusability testing, was to measure a desktop product'scapacity to meet its intended purpose and to makepotential changes by evaluating the usability ofapplication. The aim was to see how user friendly theproduct is by observing people at different stages ofapplication usage while exploring the product to discovererrors and areas of improvement.Primary challenge was to discover the needs andexpectations of users by conducting a focus groupmoderated by a task based questionnaire to generateresults depicting the usability of the application.testing to get the understanding of the domain and howthe application works in the first week. After gettingfamiliar with the domain our testing team conductedusability test sessions tailor-made for the product withnovice users.
The facilitator of QA team
7. Welcomed the participants (experiencedinternet users) and (the initial users) andintroduced anyone else who was in the room.8. Invited the participants to sit in front of thecomputer where the participants had to work.9. Explained the general goal of the session tohave the participants try out the product.10. Asked participants profile questions andconfirmed that the participants had signed therelease form.11. Explained thinking aloud by demonstrating itand had the participant do a think aloudexercise.12. Asked, if the participants had any questionsbefore starting.13. Informed the participants from where to start.14. The participants started exploring the product.15. The participants worked on the scenario whilethinking aloud. The note-takers took notes byobserving users.1. The session continued from scenario toscenario until the participants had donethem all or the time allotted had elapsed.2. Checklist by Kualitatem team wasprovided to the participants to get theinformation for analyzing the impacts fromthe proposals and to generate qualityinformation.3. Checklist consisted of 13 degrees ofusability developed by Kualitatem team.4. Our team maintains the standard ofchecklist by keeping the following points inviewWaiverEntrance QuestionsTask Based QuestionsExit QuestionsComputer with internet connectionand all required plug-insURL of working web siteToken of appreciation - food or giftcertificatePen(s)5. The facilitator of our QA team asked theend-of-session questions and thenthanked the participant.6. Kualitatem team compiled the checklistsfrom both the participants and then madesome analysis.Our R&D has resulted in various Things "To Do"and Things "Not to Do" while facilitating theusability test. Some of them are:
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QAteam started off with the exp