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Biller FCC Complaint 09-21-2011

Biller FCC Complaint 09-21-2011

Ratings: (0)|Views: 244 |Likes:
Published by Sam Biller
Formal complaint to the FCC regarding Bright House Networks in Tampa, FL misleading its customers regarding the ability of retail CableCARD compatible devices to access switched digital video channels ("SDV").
Formal complaint to the FCC regarding Bright House Networks in Tampa, FL misleading its customers regarding the ability of retail CableCARD compatible devices to access switched digital video channels ("SDV").

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Published by: Sam Biller on Sep 22, 2011
Copyright:Attribution Non-commercial

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05/25/2012

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ApprovedbyOMB3060-0874Estimatedtimeperresponse:30minutes
Form2000E-Media(General)Complaint
Consumer'sInformation:
FirstName:Samuel
-------------------
LastName:Biller
----------------
CompanyName:__~~~~~~__~~__~~~~~~~___(Completeonlyifyouarefilingthiscomplaintonbehalfofacompanyoranorganization.)StreetAddressorPostOfficeBoxNumber:819SEDDONCOVEWAY
---------------------------------------
City:TAMPAState:FLZipCode:33602TelephoneNumber(ResidentialorBusiness):
(!!!J
915-6416Ext:E-mailAddress:sambiller@gmail.com
-i:,~
-I,
ANSWEREACHQUESTIONTHATAPPLIESTOYOURSPECIFICCOMPLAINT
*;:*
1.
Whatisthenameofthecompanythatisthesubjectofyourcomplaint?BrightHouseNetworks2.Ifyourcomplaintisaboutaradioortelevisionstation,providethefollowinginformation:a.Stationcallsign(e.g.,"KDID,""WZUF,""KDIU-FM,""WZUE-TV"):_b.Radiostationfrequency(e.g.,"1020"or"88.5"):orTVchannel(e.g.,
"13"):_
c.Stationlocation:City:State:3.Ifyouarecomplainingaboutacableorsatelliteoperator(e.g.,Comcast,TimeWarner,DirecTV),providethefollowinginformation:a.Operatorname:BrightHouseNetworksb.Operatorlocation:City:TampaState:FL4.Ifyouarecomplainingaboutaparticularprogram,providethefollowinginformation:a.Network:
---------
b.Programname:__c.Dateofprogram(mmldd/yyyy):
_I_II
d.Timeofprogram:_
AMPM
5.Providethedetailsofyourcomplaint,includingthetime,dateandnatureofanyconductoractivitycomplainedofandidentifyinginformationforcompanies,institutionsorindividualsinvolved(ifnotalreadydescribedabove):a.Date(mmldd/yyyy):09
I
06
I
2011
I
b.Time:
AMPM
Seeattachedletterc.
September2007
 
September21,2011FederalCommunicationsCommissionConsumer
&
GovernmentalAffairsBureauConsumerComplaints445
12th
Street,SWWashington,D.C.20554LadiesandGentlemen:IamwritingtoformallycomplainthatBrightHouseNetworksappearstobeviolating47C.F.R.Section76.1205(c)bymisleadingitscustomersregardingtheabilityofretailCableCARDcompatibledevicestoaccessswitcheddigitalvideochannels("SDV").OnOctober14,2010,theFCCadoptedrule76.1205(c)topreventcableoperatorsfromusingmisleadinginformationaboutSDVtoscareconsumersintousingoperatorsuppliedsettopboxesinsteadofretaildevices.ThisrulewentintoeffectonAugust8,2011.Despitethenewrule,IreceivedtheattachedlettersfromBrightHouseNetworksonSeptember6,2011andMay11,2011doingjustwhattheFCCwarnedBrightHouseNetworksnottodo-misleadingconsumersabouttheabilitytocontinuetousetheirretaildeviceswithSDV.Asacurrentuserofretailnavigationdevices(aTiVoSeries3productandaTiVoHDproduct)ontheBrightHouseNetworkscablesysteminTampa,Florida,IamveryfamiliarwiththeuseofCableCARDdevicesandTuningAdaptersontheBrightHouseNetworkscableinfrastructure.Thisisthe2ndletterIhavereceivedfromBrightHouseNetworksindicating,"Unfortunately,yourunidirectionalretaildevicedoesnotsupportbi-directionalprogrammingdeliveredontotheSDVsystem."ThisisinfactaverymisleadingstatementbyBrightHouseNetworkssincemyTuningAdaptermakesreceiptofSDVchannelsworkinthesamemannerasaBrightHouseNetworksprovidedset-topbox.IattemptedtocontactBrightHouseNetworkstodiscusstheletter.IspokewithaCustomerServiceRepresentativeandafterputtingmeonholdforafewminutes;therepresentativecamebackonthelineandtoldmethattheletterdoesnotapplytome.IaskedherwhytheycontinuetosendthistypeoflettertoCableCARDusersthatalreadyhaveTuningAdapters.Sheindicatedthattheircomputersystemwasn'tsophisticatedenoughtodistinguishbetweenCableCARD-onlycustomersandCableCARDcustomerswithTuningAdapters.ThelettersfromBrightHousedonotevenattempttonotifytheconsumerthataTuningAdaptercanbeprovidedbythecableoperatortomaketheseSDVchannelsavailabletoretaildevices.
It
islikelythatBrightHouseNetworksisattemptingtoshifttheretailCableCARDuserbacktoanoperatorprovidedleasedset-topboxwhichoffersahigherprofitmargintothecableoperatoroverthetotallifeoftheproduct.MyexperiencereceivingthistypeofletterfrommycableproviderclearlydemonstratestheuseofSDVinananticompetitivemannerwhichfliesinthefaceoftheCommissionsdesire
 
FederalCommunicationsCommissionSeptember21,2011Page2tospurcompetitioninthisarea.Thisisacasewhereregulationsthatallowcableoperatorstorestricttwowaydevicesontheirnetworkshurtsconsumers.WhilesomeconsumerslikemyselfwillcontinuetoovercometheseobstaclesforsuperiorproductsliketheretaildevicesprovidedbyTiVo,atrulycompetitivemarketplaceforretailnavigationdevicessimplycannotdevelopaslongascableoperatorslikeBrightHouseNetworkscontinuetoengageinsuchdiscriminatoryconductinviolationoftheCommission'spoliciesandthespiritofSection629oftheCommunicationsAct.TherecanbenolegitimatejustificationforBrightHouse'smisleadingconsumernotification.
It
wouldhavebeentriviallyeasyforBrightHousetotellconsumersthattheycancontinuetousetheirTiVoCableCARDDVRswithatuningadaptertoreceiveSDV.BrightHouseapparentlydeliberatelyandwillfullydeclinedtodosoinviolationoftheFCC'srulesbothafteradoptionoftheruleandagainaftertheeffectivenessoftherule.IurgetheFCCtovigorouslyinvestigatethismatterbeforefurtherdamageisdonetoconsumerswhowishtocontinuetousetheirretailCabieCARDdevices.Pleasedonothesitatetocontactmeshouldyouhaveanyquestionsregardingthisconsumercomplaint.Respectfullysubmitted,SamuelBiller819SeddonCoveWayTampa,FL33602T:(813)915-6416sam.biller@gmail.comAttachments

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