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Social Media Handbook

Social Media Handbook

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Published by Saladeprensa.org

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Published by: Saladeprensa.org on Sep 26, 2011
Copyright:Attribution Non-commercial


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Public Media Social Media Handbook:
Tips, tricks, tactics, and tools for your station
Table of Contents:
1.Introduction and Guide2.Justifying Social Media in Public Media3.Designing a Social Media Campaign4.Creating Content5.Measurement and ROI Reporting6.Reporting Templates7.Writing a Social Media Policy8.Case Studies9.Communities of Practice10. Directory of Tools
1. Introduction and Guide
What is this?
This is a social media toolkit for public media stations. It contains information aboutrelevant tools and social media outlets, and how to use them to develop effectivecampaigns for fundraising, programming and engagement. It also includes case studiesof past successful uses of social media, as well as tools and services to use to monitor social media.
Where did it come from?
It was produced by iStrategyLabs, a DC-based digital and social marketing agency, inthe summer of 2011, as part of an overall social media analysis project with publicmedia professionals. The information is based on collaboration and brainstorming withthese professionals, and extensive research and experience with social mediautilization.
Who is it for?
The goal of this tool is to provide interested staff members at public media stations theresource necessary to begin to build a social media campaign or strategy that will helpthem accomplish their goals. It is crucial that every department has access to thishandbook. Social media works across many departments within a station anddepending on a campaign’s goal, an effective campaign will likely require collaborationbetween two or more areas of the station. No matter who is in charge of the campaign,every department that is involved should be familiar with social media strategy andtools.
What does it include?
-Justification of social media use for various station activities-How to develop campaigns-How to create content-How to measure and report activity-Templates-Analysis of all available social media outlets-Case studies-Forums and sites dedicated to using social media to better business
Justifying Social Media in Public Media
Social media has become one of the most powerfultools to reach a large audience quickly, efficiently andeffectively. It can be used to create and promotecontent, increase your audience base, fundraise, andfoster community interaction.2.1 Social Media in Programming2.2 Social Media in Fundraising and Audience Services2.3 Social Media in Journalism2.4 Social Media in Community Engagement

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