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Testking 70-272 v13 En

Testking 70-272 v13 En

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05/09/2014

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Leading the way in IT testing and certification tools, www.testking.com
-2-
Microsoft 70-272
Supporting Users and Troubleshooting Desktop
Applications

on
a Microsoft Windows XP Operating System
Q&A with explanations

Q&A with explanations
Version 13.0
Leading the way in IT testing and certification tools, www.testking.com
-3-
Important Note, Please Read Carefully
Other TestKing products

A) Offline Testing engine
Use the offline Testing engine product topractice the questions in an exam environment.
B) Study Guide (not available for all exams)
Build a foundation of knowledge which will be useful also after passing the exam.

Latest Version

We are constantly reviewing our products. New material is added and old material is revised.
Free updates are available for 90 days after the purchase. You should check your member zone at
TestKing and update 3-4 days before the scheduled exam date.

Here is the procedure to get the latest version:

1.Go towww.testking.com
2.Click on Member zone/Log in
3.The latest versions of all purchased products are downloadable from here. Just click the links.
For mostupdates,itisenough just to print the new questions at the end of the new version, not the
whole document.

Feedback

If you spot a possible improvement then please let us know. We always interested in improving
product quality.
Feedback should be send to feedback@testking.com. You should include the following: Exam
number, version, page number, question number, and your login ID.

Our experts will answer your mail promptly.
Copyright

Each iPAD file contains a unique serial number associated with your particular name and contact
information for security purposes. So if we find out that a particular iPAD file is being
distributed by you, TestKing reserves the right to take legal action against you according to the
International Copyright Laws.

Leading the way in IT testing and certification tools, www.testking.com
-4-
Table of contents
Topic 1, Configuring and Troubleshooting Applications (41 questions)
5
5555
Section 1: Configure and troubleshoot Office applications (3 questions)
5
5555
Subsection, Answer end-user questions related to configuring Office applications (0 questions)
99999
Subsection, Set application compatibility settings (1 question)
9
9999
Subsection, Troubleshoot application installation problems (13 question)
10
10
10
10
10
Subsection, Configure and troubleshoot e-mail account settings (2 questions)
17
17
17
17
17
Section 2: Configure and troubleshoot Internet Explorer (5 questions)
19
19
19
19
19
Section 3, Configure and troubleshoot Outlook Express (2 questions)
22
22
22
22
22
Subsection, Answer end-user questions related to configuring Outlook Express (0 questions)
23
23
23
23
23
Subsection, Configure and troubleshoot newsreader account settings (1 question)
23
23
23
23
23
Subsection, Configure and troubleshoot e-mail account settings (0 questions)
25
25
25
25
25
Section 4: Configure the operating system to support applications (10 questions)
26
26
26
26

26
Subsection, Answer end-user questions related to configuring the operating system to support an
application (0 questions)

31
31
31
31

31
Subsection, Configure and troubleshoot file system access and file permission problems on
multiboot computers (3 questions)

31
31
31
31
31
Subsection, Configure access to applications on multiuser computers (1 question)
32
32
32
32

32
Subsection, Configure and troubleshoot application access on a multiple user client computer (0
questions)

34
34
34
30
34
34
Topic 2, Resolving Issues Related to Usability (5 questions)
35
35
35
35

35
Section 1: Resolve issues related to Office application support features. Tasks include
configuring Office applications and interpreting error messages (2 questions)

35
35
35
35

35
Section 2: Resolve issues related to Internet Explorer support features. Tasks include configuring
Internet Explorer and interpreting error messages (1 question)

36
36
36
36

36
Section 3: Resolve issues related to Outlook Express features. Tasks include configuring Outlook
Express and interpreting error messages (1 question)

37
37
37
37

37
Section 4: Resolve issues related to operating system features. Tasks include configuring
operating system features and interpreting error messages (1 question)

37
37
37
37
37
Topic 3, Resolving Issues Related to Application Customization (61 questions)
39
39
39
39
39
Section 1: Resolve issues related to customizing an Office application
39
39
39
39
39
39
39
Subsection: Answer end-user questions related to customizing Office applications (1 question)
39
39
39
39
39
Subsection, Customize toolbars (6 question)
39
39
39
39
39
Subsection, Configure proofing tools (1 question)
43
43
43
43

43
Subsection, Manage Outlook data, including configuring, importing, and exporting data, and
repairing corrupted data (11 questions)

44
44
44
44
44
Subsection, Personalize Office features (4 questions)
50
50
50
50
50
Section 2: Resolve issues related to customizing Internet Explorer (8 questions)
53
53
53
53
53

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