Broadband provides high speed Internet access. There are different ways of accessing the Internet
using a broadband connection. Most people use a connection via their existing telephone or cable
line. However, broadband is also available using other technologies including radio, satellite and
Broadband services are 'always-on'. This means there's no need to dial up to the Internet or log off
once you've finished surfing. So your e-mails appear immediately without having to log on first.
Most broadband services are unmetered so you pay a flat fee each month with no additional charges
for the amount of time you spend online.
However unmetered does not necessarily mean unlimited. To ensure that capacity is shared fairly
between users, some service providers limit the number of hours you can spend online (e.g. x hours
a month) or the amount of data you can download (e.g. 1 gigabit per day). In most cases, these
limits are unlikely to affect the average user. However, unlimited services are widely available so if
you are a heavy user, check with your ISP what restrictions apply before signing up.
An Internet connection whereby the upstream (outgoing) and the downstream (incoming) data are sent from and arrive via a satellite. The connection is usually asymmetric, i.e. the download speed is faster than the upload speed Description of data where the uplink and downlink are running at different speeds.
Also known as 'capacity'. In simple terms, how much information or traffic can be carried on the
telecommunications infrastructure in a given amount of time. The simple rule is that the greater the
bandwidth, the greater the opportunities for commerce. For example, with low bandwidth,
transferring the contents of a music CD via the Internet is not feasible; with higher bandwidth, it is
A 'bit' is a unit of electronic data. The speed of a communications link is the speed at which
electronic data can be transferred and is often represented as bits per second. 1 Mbps is a million
bits per second.
A high-speed telecommunications link, allowing transmission at 2 Mbps or higher. Broadband is
also commonly used to describe Internet connections that are faster than a dial-up modem or ISDN
connection, such as ADSL, which operates at up to 2Mbps. However, this use of the term is not
consistent with the original definition.
A high-speed access technology (>2Mbps) that connects the customers premises over a wireless (using radio technology) link. WLL provides an alternative to the traditional copper local loop network.
Computer activity that generates bursts of high data traffic rather than constant demand. It is possible for lots of users to share the same bandwidth with negligible loss of speed if all their activities are bursty and interspersed with longer periods of relatively low data traffic. In web browsing, for example, a page downloads in a burst but is then read before the next page is downloaded.
Used to provide Internet access over cable TV networks and require that the networks are upgraded
for two-way transmission. CMs can offer bandwidths of up to 10Mbps but in the UK it is typically
offered at 512Kbps or at 1,024Kbps. This bandwidth is shared between all users on the same
segment of the cable TV network, and can lead to slower connection speeds if a number of users
are active at the same time. See 'Contention ratio' below. A CM can be added to or integrated with a
set-top box that provides your TV set with channels for Internet access.
With most basic broadband technologies, some of the bandwidth is shared between other users. For
example, if the service is contended or oversubscribed at 20:1, it means that you share the
bandwidth with up to 19 other users. Basic ADSL services in the UK (mainly using the BT
network) typically have a contention ratio of 50:1, with the more expensive or business packages
The practice of acquiring, retaining and growing profitable customer relationships. There is a wide
range of software products and solutions that support an organisations CRM practices. These
include: sales force automation solutions, call centre products, marketing automation applications,
automated support products and other customer contact solutions.
Subscription to a digital Internet connection service. It provides benefits over analogue dial-up
modem technology in terms of always-on connection and higher speeds of connection. See xDSL
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