13-When in Doubt, Disclose
Keep your books clean and leave the cooking to the chef. Murthy's philosophy about being open and transparenthas given the company a lot of credibility. He often says, "When in doubt, please disclose."
14-Leave the Family Out
Murthy told his wife that only one of them could be with the company. Murthy, along with other founders, saidthat none of their children would work for Infosys. This left no room for nepotism at Infosys.
15-Don't be a Pushover
In 1994, when General Electric wanted to re-negotiate rates, Murthy said no to selling services any cheaper.This helped Infosys not to be overly dependent on any one client.
16-Make hay While the Sun Shines
In late 90's, India's tech companies made use of the Y2K opportunity to make themselves known in the globalmarket. For Infosys, it was a great opportunity to enter into long-term relationships with their customers.
17-Brand-aid First, Get Clinical
When the sexual harassment case against Infosys' top sales guy Phaneesh Murthy threatened to tarnish thecompany's brand, Murthy decided to quickly react. He let go of Phaneesh, and settled the case out of courtdespite Phaneesh wanting to fight it out.
18-Mind your Business, you'll See Things Coming
Murthy carries and updates a mental model of Infosys' business all the time. According to him, every leadermust have a model, consisting of six to seven parameters that might affect business.
19-Keep it Simple, Not Silly
Keep your life simple and straight. That way, you get to work more and worry less. Murthy is known to befrugal with money. Despite being one of the richest Indians, he leads a simple life. However, he does not cutcorners on buying books or brushing up on literature.
20-Founders Keepers, but Not Forever
Murthy's decision to not allow founders to continue with the company after the age of 65 set another standardfor the company. This way, younger leaders at Infosys had a greater chance at the top positions.
21-Talent Spotting and Division of Labour
Murthy is known to have an eye for talent and a talent for dividing labour. Nandan was given salesresponsibilities while Kris and Shibu did the tech stuff. N S Raghavan was asked to handle people and Dineshwas assigned quality.
22-Hold on to Your People but don't Cling
Letting go is never easy but its not good to cling on to your colleagues either. Amongst the founders, Ashok Arora, Nandan Nilekani and K Dinesh have quit Infosys. Infy veteran Mohandas Pai has also left Infosys.
23-Give, it only gets you more
In 2010, the Murthy's donated $ 5.2 million USD to Harvard University Press for a project that aims to makeIndia's classical heritage available for generations to come. He is also supporter of the Akshaya PatraFoundation.
24-Do it First and Do it Right
Infosys did many things first. And most things right. For example, it was the first Indian company to list onNasdaq. It was the first Indian company to make it to the Nasdaq 100 list and it was the first Indian company toattain the highest level of quality certification.