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2011 Citizen Satisfaction Survey - City of Calgary

2011 Citizen Satisfaction Survey - City of Calgary

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Published by Nicole Shepherd

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Published by: Nicole Shepherd on Sep 28, 2011
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09/28/2011

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September 2011
2011 Citizen Satisfaction Survey
Report
Nobody’s Unpredictable
 
2011 Citizen Satisfaction Survey 
2
I. Methodology3II. 2011 Highlights4III. Detailed Findings10
Issue Agenda11Quality of Life14City Programs and Services21Perceptions about Public Safety38Environmental Performance41Taxation46Contact with The City53City Communications61
IV. Demographics65
Table of Contents
 
2011 Citizen Satisfaction Survey 
3
Methodology
Telephone survey conducted with a randomly selected sample of 1,000 Calgarians aged 18years and older between August 25
th
and September 1
st
, 2011.
The margin of error for the total sample of 1,000 is ±3.1 percentage points, 19 times out of 20.
The margin of error by quadrant is as follows:
Northeast: n=200 (MOE 7.0%)
Northwest: n=280 (MOE 5.9%)
Southeast: n=210 (MOE 6.8%)
Southwest: n=310 (MOE 5.7%)
Final data were weighted to ensure the overall sample’s quadrant and age/gender
composition reflects that of the actual Calgary population aged 18 or older according toMunicipal Census data.
Research Note on Tracking
Where possible, results for areas of citizen satisfaction are compared to Fall 2010, Fall 2009, Fall 2008,Fall 2007, Fall 2006, Fall and Spring 2005, and Spring 2004.

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