Steven D. TorrenceMaple Grove, MN 55311
Home: (763) 416-1609 Cell: (763) 412-2718E-mail email@example.com
Dynamic, competitive automotive management professional with 20 years of experience in retailautomotive. Imaginative and innovative individual with proven management, sales, advertising,marketing and new business development skills. Broad based experience in retail and wholesaleautomotive environments. A history of significant profit, volume and customer satisfactionachievements, which illustrates the ability to combine cost control, revenue growthand process improvements through effective staff training and motivation.
Strategic Planning Team Building Market AnalysisBudgeting / Finance Staff Development New / Used VehiclesRetail Site Development Profitability Improvement Advertising / MarketingPROFESSIONAL EXPERIENCEGENERAL MANAGER
Anderson Auto Group-
General Manager 1996-2000/ 2008-2011 Lincoln, NE2.
Van Tuyl Corporation -
General Manager 1993-1996/2000-2001 Phoenix AZ, Lincoln, NE3.
Morries Auto Group
Director of Operations 2001-2003 Minneapolis, MNDirectly responsible for overall profitability, sales and service for large volume dealerships whichgenerated more than $60 million annually in sales revenues. Defined and implemented long andshort- term objectives, oversee and control all daily operations, policy implementation, advertising/ promotions and strategic direction. Set and administered budgets and initiated cost controls toensure profitability. Recruited, hired and motivated staffs up to 115 including key management andsupport personnel for sales, finance and insurance, service, parts, and body shop departments.Evaluated overall and individual performance and devised and implemented proactivemanagement training processes. Established departmental goals with management team whichwere based on an environment of mutual trust and respect and required the highest ethicalstandards from staff and management.Successful in hiring, motivating and training quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction.Created and implemented a comprehensive employee satisfaction and benefit packageDeveloped consistent and standardized processes and procedures company wide.Reduced total expenses by connecting cash-flow problems, improving inventory turnoverand eliminating duplicate or unneeded positions.Instituted Leadership Team consisting of the Department Managers for the development andmanagement of an effective dealership operation.