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Answer: D11. The performance of the network in a large computer centre is monitored 24 hours a day.This produces data for which processes?
A. Availability Management, Capacity Management and Change ManagementB. Availability Management, Capacity Management and Problem ManagementC. Change Management, Financial Management and Service Level ManagementD. Financial Management, Service Desk and Problem Management
Answer: B12. The sequence of dealing with problems must be based on...
A. The category to which the problem belongs.B. The impact of the problem.C. The priority of the problem.D. The urgency of the problem.
Answer: C13. A new networked computer is installed to replace an existing PC. The old PC is installed as a print server for thelocal area network.Which process is responsible for registering this modification in the Configuration Management Database (CMDB)?
A. Change ManagementB. Configuration ManagementC. Problem ManagementD. Release Management
Answer: B14. A computer operator establishes that a memory disk is in danger of becoming completely full.He reports this to...
A. Capacity Management.B. Change Management.C. Planning & Control for IT ServicesD. Service Level Management.
Answer: A15. Because of its increased dependency on information systems, a large financial institution decides that there must beplans for the provision of IT services following a major interruption to the service.Which process, therefore, should be implemented?
A. Availability ManagementB. IT Service Continuity ManagementC. Service Level ManagementD. Service Management
Answer: B16. A printer in a department of an insurance office has broken down. Hardware Support wants to approach thesupplier of the printer to remedy the defect.Hardware Support can obtain data from Configuration Management about which of the following:
1. The location of the printer 2. The type of maintenance contract