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Table Of Contents

Contents
Preface
Audience
ARSystem documents
Terminology note
Workflow basics
Workflow objects
Active links
Filters
Escalations
Workflow comparison
General procedures for workflow objects
Using menu options in Developer Studio
Using the workflow editor in Developer Studio
Shared workflow
Sample uses of shared workflow
Associating workflow objects with forms
About the primary form
Defining workflow execution options
Workflow object properties
Saving and copying workflow objects
3Building qualifications and
About Run If qualifications and expressions
Using the expression editor and content assist
The expression editor
Status history in filter qualifications
Creating efficient qualifications
Checking transaction versus database values
Filter qualification examples
If Actions and Else Actions
Examples of If Actions and Else Actions
Developing workflow actions in Developer Studio
Using field names, field values, and expressions in workflow
Mapping fields to values
Using a dynamic data source or destination in workflow
Types of workflow actions
The Call Guide action
The Change Field action
Use the Change Field action in:
Creating a dynamic Change Field action
The Close Window action
Use the Close Window action in:
Using buttons to control window close actions
The Commit Changes action
Use the Commit Changes action in:
Using Commit Changes with a dialog box
The DDE action
The Direct SQL action
Use the Direct SQL action in:
Making sure your SQL commands are secure
The DSO action
The Exit Guide action
The Go to Guide Label action
Use the Go to Guide Label action in:
The Goto action
The Log to File action
The Message action
Using the message action to create tooltips
The HOVER function
Using the Prompt Bar in BMC Remedy User
The Notify action
Creating a notify action
To define the delivery mechanism, recipients, and contents
Using a dynamic delivery method
Using an external delivery mechanism
The OLE Automation action
Use the OLE Automation action in:
The Open Window action
Creating Open Window actions for dialog boxes
Creating Open Window actions for Search or Submit windows
Creating Open Window actions for Modify or Display windows
To define the Open Window active link action for Modify or Display windows
Creating Open Window actions for reports
Using a dynamic data source in Open Window actions
Allowing users to select a view based on preferences
The Push Fields action
Using a dynamic data destination
The Run Macro action
The Run Process action
Use the Run Process action in:
The Run Process action and access control
Using the Run Process command in a browser
Creating a Run Process action
Running ARSystem application processes from an active link
Running external processes on a client computer
Command line syntax guidelines
The Service action
The Set Fields action
Use the Set Fields action in:
Set Fields data sources
Defining a Set Fields action
Special considerations for Set Fields actions
The Wait action
5Defining guides and guide
Process for creating guides
Creating guides
Setting active link guide or filter guide properties
Shared guides
Shared guide examples
Active link guides
How active links interact with guides
Using active link guides in client-side table fields
Filter guides
Using a filter guide to loop through a table field
Understanding how buttons and menu items work with active links
Creating and modifying menus and toolbar items
Creating accelerator keys for your menu items
Creating toolbar buttons
Associating active links with buttons and menu items
To associate active links with buttons and menu items
Deleting buttons and menu items
Active link processing
Filter processing in the ARSystem server
Filter execution order
Filter phases
Phase 1 actions
Phase 2 actions
Phase 3 actions
Overriding filter processing phasing
Releasing pending operations
Error processing
Tracing active link, filter, or escalation activity
Analyzer rules and messages
Analyzing server objects
Working with the Analyzer View tab
keywords, and NULL values
Operators
Operator types
Operator precedence
Wildcards
Keywords
The NULL value, relational algebra, and ARSystem
The NULL value
Relational algebra and qualifications involving NULL
The NULL value and ARSystem
Assigning values through SQL statements
Performing the SQL operation
Assigning values by issuing requests to a Filter API Plug-In service
Assigning values by issuing requests to a Filter API Plug-In service
To assign values by issuing requests to a Filter API Plug-In service
Assigning values using function results
Specifying arguments that use a comma as a decimal separator
Assigning values from process results
Assigning values by using arithmetic operations
Assigning values by using arithmetic operations
$PROCESS$ commands
Overview
When to use a Run Process action or a Set Fields action with $PROCESS$
Types of process commands
Process command syntax
Server syntax for Application commands in an active link
Case sensitivity and using quotation marks
Syntax exception—Application commands with qualifications
Process commands
Sending events to the Data Visualization definitions
Example of sending events between windows
Controlling row selection in a table field
Index
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BMC Remedy Action Request System 7.5.00 Workflow Objects Guide

BMC Remedy Action Request System 7.5.00 Workflow Objects Guide

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Published by: rickinsanity on Sep 30, 2011
Copyright:Attribution Non-commercial

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05/15/2013

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