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Configuration Management

Configuration Management

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Published by: api-3729551 on Oct 15, 2008
Copyright:Attribution Non-commercial

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03/18/2014

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IBM Global Services
\u00a9 2004 IBM Corporation
ITIL \u00ae is a Registered Trade Mark, and a Registered Community Trade Mark of the office of
Government Commerce, and is Registered in the U.S. Patent and Trademark Office
ITIL Foundation Course V1.0
Introduction to the IT Infrastructure Library
Configuration Management
2
IBM Global Services
ITIL Foundation Course| Student material v1.0
\u00a9 2004 IBM Corporation
Unit 07
Configuration Management
Content:

\ue000Configuration Management \u2013 objective and overview
\ue000Some definitions
\ue000Responsibilities and obligations
\ue000Important aspects:

\u2013Configuration Management Database (CMDB)
\u2013Interfaces to other SM processes
\u2013Variant and baseline
\u2013License management

\ue000Benefits, costs, risks
\ue000Best practices
\ue000Summary

3
IBM Global Services
ITIL Foundation Course| Student material v1.0
\u00a9 2004 IBM Corporation
Configuration Management
Integration into the IPW Model
Source: IPW Model is a trade mark of Quint Wellington and KPN Telecoms

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