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Table Of Contents

About This Guide
Purpose
Audience
Organization
Conventions
Other Publications
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Cisco TAC Web Site
Cisco TAC Escalation Center
Introduction
The ICM Databases
General Concepts
Table Relationships
Key Fields
Reserved Fields
Data Types
Major Tables
Blended Agent
Device Data
Skill Target Data
Enterprise Data
Media Routing
Script Data
Script Detail
Route Data
Real-time and Historical Data
Call Detail Data
Table Details
Admin_Script_Schedule_Map Table
Agent Table
Agent_Desk_Settings Table
Agent_Distribution Table
Agent_Event_Detail Table
Agent_Half_Hour Table
Available
Agent_Logout Table
Agent_Real_Time Table
Agent_Skill_Group_Half_Hour Table
Agent_Skill_Group_Logout Table
Agent_Skill_Group_Real_Time Table
Application_Gateway Table
Application_Gateway_Connection Table
Application_Gateway_Globals Table
Application_Gateway_Half_Hour Table
Application_Instance Table
Application_Path Table
Application_Path_Member Table
Application_Path_Real_Time Table
AWControl Table
Blended_Agent_Options Table
Bucket_Intervals Table
Business_Entity Table
Call_Type Table
Call_Type_Half_Hour Table
handled
service level event
Call_Type_Map Table
Call_Type_Real_Time Table
Campaign Table
Campaign_Query_Rule Table
Campaign_Query_Rule_Half_Hour Table
Campaign_Query_Rule_Real_Time Table
Campaign_Skill_Group Table
Campaign_Target_Sequence Table
Cfg_Mngr_App_Snapshot_State Table
Cfg_Mngr_Globals Table
Cfg_Mngr_User_Desktop_Snap Table
Cfg_Mngr_User_Menu Table
Cfg_Mngr_User_Settings Table
Cfg_Mngr_View Table
Class_Access_Xref Table
Class_List Table
Class_Security Table
ClassID_To_ObjectType Table
Config_Message_Log Table
Controller_Time Table
Customer_Definition Table
Customer_Options Table
Default_Call_Type Table
Device_Target Table
Dialed_Number Table
Dialed_Number_Label Table
Dialed_Number_Map Table
Dial_Number_Plan Table
Dialer Table
Dialer_Half_Hour Table
Dialer_Port_Map Table
Dialer_Port_Real_Time Table
Dialer_Real_Time Table
Enterprise_Agent_Group Table
Enterprise_Agent_Group_Member Table
Enterprise_Route Table
Enterprise_Route_Member Table
Enterprise_Service Table
Enterprise_Service_Member Table
Enterprise_Skill_Group Table
Enterprise_Skill_Group_Member Table
Event Table
Expanded_Call_Variable Table
Feature_Control_Set Table
Galaxy_Agent_Call_Count Table
Galaxy_Agent_Igroup Table
Galaxy_Agent_Performance Table
Galaxy_Alarm Table
Galaxy_DNIS Table
Galaxy_Gate Table
Galaxy_Gate_Delayed_Call Table
Galaxy_Overflow Table
Galaxy_PBX Table
Galaxy_Single_Trunk Table
Galaxy_Transaction_Code Table
Galaxy_Trunk_Call_Count Table
Galaxy_Trunk_IGroup Table
Group_Security_Control Table
ICR_Globals Table
ICR_Instance Table
ICR_Locks Table
ICR_Node Table
ICR_View Table
Ids Table
Label Table
Logger_Admin Table
Logger_Meters Table
Logger_Type Table
Logical_Interface_Controller Table
Master_Script Table
Media_Class Table
Media_Routing_Domain Table
Network_Event_Detail Table
Network_Target Table
Network_Trunk_Group Table
Network_Trunk_Group_Half_Hour Table
Network_Trunk_Group_Real_Time Table
Network_Vru Table
Network_Vru_Script Table
Next_Available_Number Table
Object_Access_Xref Table
Object_List Table
Object_Security Table
Peripheral Table
Peripheral_Default_Route Table
Peripheral_Half_Hour Table
Peripheral_Monitor Table
Peripheral_Real_Time Table
Peripheral_Target Table
Persistent_Variable Table
Person Table
Physical_Controller_Half_Hour Table
Physical_Interface_Controller Table
Query_Rule Table
Query_Rule_Clause Table
Reason_Code Table
Recovery Table
Recurring_Schedule_Map Table
Region Table
Region_Info Table
Region_Member Table
Region_Prefix Table
Region_View Table
Region_View_Member Table
Rename Table
PK TableName
Route Table
Route_Call_Detail Table
Route_Call_Variable Table
Route_Five_Minute Table
Route_Half_Hour Table
Route_Real_Time Table
Routing_Client Table
Routing_Client_Five_Minute Table
Schedule Table
Schedule_Import Table
Schedule_Import_Real_Time Table
Schedule_Map Table
Schedule_Report Table
Schedule_Report_Input Table
Schedule_Source Table
Scheduled_Target Table
Scheduled_Target_Real_Time Table
Script Table
Script_Cross_Reference Table
Script_Data Table
Script_Five_Minute Table
Script_Print_Control Table
Script_Queue_Real_Time Table
Script_Real_Time Table
Script_Table Table
Script_Table_Column Table
Sec_Group Table
Sec_User Table
Service Table
Service_Array Table
Service_Array_Member Table
Service_Five_Minute Table
Service_Half_Hour Table
Service_Level_Threshold Table
Service_Member Table
Service_Real_Time Table
Skill_Group_Half_Hour Table
redirected on failure to answer
Skill_Group_Member Table
Skill_Group_Real_Time Table
Skill_Target Table
Termination_Call_Detail Table
Termination_Call_Variable Table
Translation_Route Table
Trunk Table
Trunk_Group Table
Trunk_Group_Five_Minute Table
Trunk_Group_Half_Hour Table
Trunk_Group_Real_Time Table
User_Formula Table
User_Formula_Equation Table
User_Group Table
User_Group_Member Table
User_Security_Control Table
User_Supervisor_Map Table
User_Variable Table
Version Table
View_Column Table
VRU_Currency Table
VRU_Defaults Table
VRU_Locale Table
VRU_Port_Map Table
Field Values
AgentState
Access Levels
Object Types
Admin_Script_Schedule_Map Fields
Customer_Options Fields
Dialed_Number_Map Fields
Event Fields
ICR_Locks Fields
Label Fields
Logical_Interface_Controller Fields
Network_Vru Fields
Peripheral Fields
Recurring_Schedule_Map
Route_Call_Detail Fields
Script_Cross_Reference Fields
Service Fields
Schedule_Report_Input Fields
Service_Real_Time Fields
Skill_Target Fields
Termination_Call_Detail Fields
User_Variable Fields
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icme60dsSchema2004

icme60dsSchema2004

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Published by Cal Battle

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Published by: Cal Battle on Oct 02, 2011
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