Fall 2011 (August 2011)
Master of Business Administration - MBA Semester 3
Total Quality Management
Principles and Philosophies of Quality Management
(Book ID: B1080)
ASSIGNMENT-Set 1Marks 30
Note: Each Question carries 10 marks. Answer all the questions.
Describe Philip Crosby‟s
contribution to Quality Management.2. What is meant by Cost of Quality? Differentiate between Internal failure costs and externalfailure costs.3. Describe the contribution of Genichi Taguchi towards Quality improvement.
What is “designof experiment”? What
are its features?