SOP Coal Loss Accounting : Qualitative (Part-II) has been developed on the foundation of following group values –
We define Integrity as honesty in every action. Each one of the Coal Management team should act and take decisionsin a manner that are fair, honest and following the highest standards of professionalism. ‘Integrity’ should be thecornerstone for all the dealings, be it with customers, employees, suppliers, partners, shareholders, the communities orthe government.
On the foundation of Integrity, Commitment should be seen as “Doing whatever it takes to deliver as promised”. Eachone of the Coal Management team should take ownership for their work, teams and the part of the organization theyare responsible for. Through this value they shall build an even sharper results oriented culture that is high on reliabilityand accountability. Their commitment is likely to make them a formidable leader and competitor in every market thatthey are in.
Passion is defined as a missionary zeal arising out of an emotional engagement with work, which inspires each one togive his or her best. Each one of the Coal Management team are expected to be energetic and enthusiastic in the pursuitof their goals and objectives. They should recruit and actively encourage employees with a ‘Fire in the belly’. With thisValue, they would build a culture of innovation and break-through thinking leading to superior customer satisfactionand Value creation.
Seamlessness is understood as thinking and working together across functional silos, hierarchy levels, across businesslines and geographies. Each one of the Coal Management team shall demonstrate high level of teamwork throughsharing and collaborative efforts and garner the synergy benefits from working together. Before they can truly benefitfrom a borderless world, they need to build a borderless organization. They should visualize free flow of knowledgeand information across the Group.
Speed is looked upon as responding to internal and external customers with a sense of urgency. They should continuouslyseek to crash timelines and ensure expeditious completion of their tasks. Each one of the Coal Management teamshould aim on time service to the present and future needs of their customers.