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Pelayanan Prima II Dan III

Pelayanan Prima II Dan III

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Published by Ibnu Adib

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Published by: Ibnu Adib on Oct 07, 2011
Copyright:Attribution Non-commercial

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11/28/2012

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1
PRESENTER
:BAMBANG UTOMO
DEPARTEMEN PENDIDIKAN NASIONAL
PUSAT PENDIDIKAN DAN PELATIHANPEGAWAI
PELAYANAN PRIMA
 
2
 Mata Diklat Pelayanan Prima ini dimaksudkanuntuk meningkatkan pengetahuan, keterampilan, dan sikap Calon Pegawai Negeri Sipil (CPNS) mengenai pengertian, tujuan dan manfaat pelayanan prima, prinsip-prinsip pelayanan prima, standar mutu pelayanan prima, serta jenis dan karakteristik pelanggan.
Deskripsi Singkat Mata Diklat
 
EDMAR'S 3
TUJUAN PEMBELAJARAN UMUM :
Setelah mengikuti mata Diklat ini, peserta diharapkanmampu menerapkan prinsip-prinsip pelayanan primadengan baik dan benar sesuai dengan bidang tugasnya.
(T P U)

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