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Chapter 1 Overview of Strategic Management

STRATEGIC MANAGEMENT
Course 703
EMBA: 3 credit hours

Kantipur Valley College Lalitpur

Purbanchal University Nepal

Course Instructor : B. G. Bhattacharya

Ch 1 - 1

Strategic Management: Concept

Strategic management is a field that deals with the major intended and emergent initiatives taken by general managers on behalf of owners, involving utilization of resources, to enhance the performance of firms in their external environments.

Course Instructor : B. G. Bhattacharya

Ch 1 - 2

Strategic Management: Concept


Strategic management entails specifying the organization's mission, vision and objectives, developing policies and plans, often in terms of projects and programs, which are designed to achieve these objectives, and then allocating resources to implement the policies and plans, projects and programs.

Course Instructor : B. G. Bhattacharya

Ch 1 - 3

Strategic Management Defined

Art & science of formulating, implementing, and evaluating, cross-functional decisions that enable an organization to achieve its objectives

Course Instructor : B. G. Bhattacharya

Ch 1 - 4

Strategic Management

In essence, the strategic plan is a companys game plan

Course Instructor : B. G. Bhattacharya

Ch 1 - 5

Strategic Management Characteristics


Strategic management focuses on building a solid underlying structure to your business that will subsequently be fleshed out through the combined efforts of every individual you employ.

Strategic management hinges upon answering three key questions:


1. What are my businesss objectives? 2. What are the best ways to achieve those objectives? 3. What resources are required to make that happen?
Course Instructor : B. G. Bhattacharya
Ch 1 - 6

Strategic Management Characteristics


The first key question: What are our business goals?

Answering the first question requires serious thought about what your ultimate aims are for the business.

What are you trying to make happen? What are you attempting to facilitate or enable?

What is the best possible outcome your company can aspire to?
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Course Instructor : B. G. Bhattacharya

Strategic Management Characteristics

Drilling down to uncover a companys core objectives can have several phases:
Assessing the landscape within which the company will operate, and formulating how the company sees its role within that landscape. This is commonly known as a mission statement. Establishing objectives to answer some of the unmet needs, taking both a long- and short-term view of what the company can offer. This is commonly known as a vision statement.
Stipulating the goals the company has for itself, both in terms of financial and strategic objectives.

Course Instructor : B. G. Bhattacharya

Ch 1 - 8

Strategic Management Characteristics


The second key question: How best can we reach our goals?

Phase two of successful strategic management is formulating a plan by which the company can accomplish what it sets out to do. Within this phase, a chain of command should be put in place, pairing individuals with the right skills, knowledge, and experience with the businesss needs and objectives. Responsibilities for processes and tasks should be distributed across the full chain of command, delegating work to teams and individuals so that the companys goals can be attained through the combined efforts of all employees.
Course Instructor : B. G. Bhattacharya
Ch 1 - 9

Strategic Management Characteristics


The third key question: How do we allocate our resources?

Finally, strategic management entails allocating the right amount of resources to the different parts of your business so that those assigned to particular goals have what they need to meet their objectives. This ranges from providing your workers with the right supplies to enacting systems by which employees receive the necessary training, all work processes are tested, and all information and data generated is documented.
Ch 1 - 10

Course Instructor : B. G. Bhattacharya

Key Terms associated with Strategic Management Long-term Objectives

Mission-driven pursuit of specified results more than one year out

Course Instructor : B. G. Bhattacharya

Ch 1 - 11

Key Terms associated with Strategic Management Annual Objectives

Short-term milestones that firms must achieve to attain long-term objectives

Course Instructor : B. G. Bhattacharya

Ch 1 - 12

Key Terms associated with Strategic Management Policies

Means by which annual objectives will be achieved

Course Instructor : B. G. Bhattacharya

Ch 1 - 13

Key Terms associated with Strategic Management Strategies

Means by which long-term objectives are achieved

Course Instructor : B. G. Bhattacharya

Ch 1 - 14

Key Terms
Strategies: Some examples

Geographic expansion
Diversification Acquisition

Market penetration
Retrenchment Liquidation

Joint venture
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Course Instructor : B. G. Bhattacharya

Key Terms associated with Strategic Management Opportunities and Threats (External)

Largely beyond the control of a single organization

Course Instructor : B. G. Bhattacharya

Ch 1 - 16

Key Terms associated with Strategic Management Strengths & Weaknesses (Internal)

Controllable activities performed especially well or poorly

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Ch 1 - 17

Strategic Management achieves a firms success through integration:

Management

Marketing

Finance/Accounting
Research & Development

Production/Operations
MIS

Course Instructor : B. G. Bhattacharya

Ch 1 - 18

Strategic Management Process

Components of Strategic Management Process

Course Instructor : B. G. Bhattacharya

Ch 1 - 19

Environment Scanning
Information Collection Information Scrutinization Analyzing internal /external factors

Provide strategical information


Continuous Surrounding Evaluation

Plan and policy improvement

Course Instructor : B. G. Bhattacharya

Ch 1 - 20

Environment Scanning
The initial step in St. Mgmt. Process of collecting, scrutinizing and providing information for strategic purposes It analyzes the internal and external factors influencing an organization Management evaluates the environment analysis on a continuous basis

Course Instructor : B. G. Bhattacharya

Ch 1 - 21

Strategy Formulation
Vision & Mission External Opportunities & Threats Internal Strengths & Weaknesses

Long-Term Objectives
Alternative Strategies Strategy Selection

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Ch 1 - 22

Issues in Strategy Formulation


New business opportunities
Businesses to abandon Allocation of resources Expansion or diversification International markets Mergers or joint ventures Avoidance of hostile takeover

Course Instructor : B. G. Bhattacharya

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Strategy Formulation

Course Instructor : B. G. Bhattacharya

Ch 1 - 24

Strategy Implementation

Annual Objectives Policies Employee Motivation Resource Allocation

Course Instructor : B. G. Bhattacharya

Ch 1 - 25

Strategy Implementation
Action Stage of Strategic Management
Most difficult stage Mobilization of employees and managers Interpersonal skills critical Consensus on goal pursuit

Course Instructor : B. G. Bhattacharya

Ch 1 - 26

Strategy Evaluation

Internal Review External Review Performance Metrics Corrective Actions

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Ch 1 - 27

Strategy Evaluation
Final Stage of Strategic Management Subject to future modification Todays success no guarantee of future success New & different problems Complacency leads to demise

Course Instructor : B. G. Bhattacharya

Ch 1 - 28

Strategic Management Process


The process by which managers make a choice of a set of strategies for the organization that will enable it to achieve better performance.

Dynamic & Continuous More formal in larger organizations

Course Instructor : B. G. Bhattacharya

Ch 1 - 29

Strategic Management Process

Course Instructor : B. G. Bhattacharya

Ch 1 - 30

Strategic Management Process

The Strategic management process consists of five components:

Selection of the mission and goals - It is the first and most important part to continue the whole process. Without mission and goals, it will be like you are passing through huge jungle and no destination to exit. Analysis of the organization's external competitive environment - This is done to identify opportunities and threats. Remember that external environment can beat you down or block your way before you go on.
Course Instructor : B. G. Bhattacharya
Ch 1 - 31

Strategic Management Process


Internal analysis - It's always important to analyze organization's internal operational process to identify strengths and weaknesses. There is no way to success without knowing internal sources. Strategic formulation - Select the ways or strategies to build on the organization's strengths and correct the weaknesses in order to take advantage of external opportunities and counter external threats. Result analysis and strategy control - The last point is to implement those selected ways and strategies to reach your mission and goals. At the same time, to control the process what the organization has implemented and analyze the result.
Course Instructor : B. G. Bhattacharya
Ch 1 - 32

Prime Task of Strategic Management

Peter Drucker: -- Think through the overall mission of a business. Ask the key question: What is our Business?

Course Instructor : B. G. Bhattacharya

Ch 1 - 33

Integrating INTUITION and ANALYSIS

The strategic management process attempts to organize quantitative and qualitative information under conditions of uncertainty

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Integrating INTUITION and ANALYSIS


Intuition is based on: Past experiences Judgment Feelings

Intuition is useful for decision making in: Conditions of great uncertainty Conditions with little precedent

Course Instructor : B. G. Bhattacharya

Ch 1 - 35

Integrating Intuition & Analysis


Intuition & Judgment

Involve Management at all levels

Influence all Analyses

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Ch 1 - 36

Integrating Intuition & Analysis


Analytical Thinking

Intuitive Thinking

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Adapting to Change
Organizations must monitor events:
On-going process Internal and external events Timely changes

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Ch 1 - 38

Strategic Management is Gaining and Maintaining Competitive Advantage

Anything that a firm does especially well compared to rival firms

Course Instructor : B. G. Bhattacharya

Ch 1 - 39

Achieving Sustained Competitive Advantage


1. Adapting to change in external trends, internal capabilities and resources

2. Effectively formulating, implementing & evaluating strategies


Course Instructor : B. G. Bhattacharya
Ch 1 - 40

Adapting to Change
Rate & magnitude of change increasing dramatically

E-commerce Demographics

Technology
Ch 1 - 41

Course Instructor : B. G. Bhattacharya

Adapting to Change

Effective Adaptation

Requires long-term focus

Course Instructor : B. G. Bhattacharya

Ch 1 - 42

Adapting to Change Key Strategic Management Questions


What kind of business should we become? Are we in the right fields Are there new competitors? What strategies should we pursue? How are our customers changing?

Course Instructor : B. G. Bhattacharya

Ch 1 - 43

Benefits of Strategic Management


Proactive in shaping firms future

Initiate and influence firms activities Formulate better strategies (plans/ policies)
Systematic, logical, rational

Course Instructor : B. G. Bhattacharya

Ch 1 - 44

Benefits of Strategic Management


Financial Benefits

Improvement in sales Improvement in profitability Productivity improvement

Course Instructor : B. G. Bhattacharya

Ch 1 - 45

Benefits of Strategic Management


Non-Financial Benefits

Improved understanding of competitors strategies Enhanced awareness of threats Reduced resistance to change Enhanced problem-prevention capabilities

Course Instructor : B. G. Bhattacharya

Ch 1 - 46

Benefits of Strategic Management (Greenley)


1. Identification of Opportunities 2. Objective view of management problems

3. Improved coordination & control


4. Minimizes adverse conditions & changes 5. Decisions that better support objectives
Course Instructor : B. G. Bhattacharya
Ch 1 - 47

Benefits of Strategic Management (Greenley)


6. Effective allocation of time & resources 7. Internal communication among personnel

8. Integration of individual behaviors


9. Clarify individual responsibilities 10. Encourage forward thinking
Course Instructor : B. G. Bhattacharya
Ch 1 - 48

Benefits of Strategic Management (Greenley)

11. Encourages

favorable attitude toward

change
12. Provides

discipline and formality to the management of the business

Copyright 2007 Prentice Hall

Ch 1 -49

Why Some Firms Do No Strategic Planning (Risks involved)


Poor reward structures
Fire-fighting Waste of time

Too expensive
Laziness Content with success
Course Instructor : B. G. Bhattacharya
Ch 1 - 50

Why Some Firms Do No Strategic Planning (Risks involved)


Fear of failure
Overconfidence Prior bad experience

Self-interest
Fear of the unknown Suspicion
Course Instructor : B. G. Bhattacharya
Ch 1 - 51

Deliberate, emergent, imposed, and realized strategies

Course Instructor : B. G. Bhattacharya

Ch 1 - 52

Deliberate, emergent, imposed, and realized strategies


Deliberate strategy
A strategy conceived by senior managers as a planned response to the challenges confronting an organization. Often the result of a systematic analysis of the organizations environment and resources.

Course Instructor : B. G. Bhattacharya

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Deliberate, emergent, imposed, and realized strategies


Emergent strategy A strategy that emerges from lower down the organization without direct senior management intervention.

Course Instructor : B. G. Bhattacharya

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Deliberate, emergent, imposed, and realized strategies


Imposed strategy A strategy that an organizations managers would not otherwise have chosen, but is forced on them.

Course Instructor : B. G. Bhattacharya

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Deliberate, emergent, imposed, and realized strategies


Realized strategy The strategy the organization actually ends up implementing. It may be deliberate, emergent or imposed.

Course Instructor : B. G. Bhattacharya

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Key Strategic Actions

Balanced Scorecard

Framework used to verify that the firm has established both strategic and financial controls to assess its performance
Prevents overemphasis of financial controls at the expense of strategic controls

Four perspectives of balanced scorecard


Financial Customer Internal business processes Learning and growth

Course Instructor : B. G. Bhattacharya

Ch 1 - 57

Key Strategic Actions


Balanced Scorecard

Financial

Cash flow Return on equity Return on assets Assessment of ability to anticipate customer needs Effectiveness of customer service needs Percentage of repeat business Quality of communications with customers
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Customer

Course Instructor : B. G. Bhattacharya

Key Strategic Actions


Balanced Scorecard

Internal Business Processes Learning and Growth

Asset utilization improvements Improvements in employee morale Changes in turnover rates

Improvements in innovation ability Number of new products compared to competitors Increases in employees skills

Course Instructor : B. G. Bhattacharya

Ch 1 - 59

Comprehensive Strategic Mgmt. Model


External Audit

Vision & Mission

Long-Term Objectives

Generate, Evaluate, Select Strategies

Implement Strategies: Mgmt Issues

Implement Strategies: Marketing, Fin/Acct, R&D, CIS

Measure & Evaluate Performance

Internal Audit

Course Instructor : B. G. Bhattacharya

Ch 1 -60

Key Persons
Strategists Firms success/failure
Various Job Titles:

Chief Executive Officer (CEO) Chief Strategy Officer (CSO) President Owner Board Chair Executive Director
Course Instructor : B. G. Bhattacharya
Ch 1 - 61

Key Persons
Strategists Characteristics expected
Tolerance for ambiguity Commitment to the firm and its desired strategic outcomes Interpersonal skills Aspiration level Degree of self-confidence
Course Instructor : B. G. Bhattacharya
Ch 1 - 62

Top Management Teams


Composed of the key managers who are responsible for selecting and implementing the firms strategies.

A heterogeneous top management team:


Has varied expertise and knowledge


Can draw on multiple perspectives Will evaluate alternative strategies

Builds consensus
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Course Instructor : B. G. Bhattacharya

CEO and Top Management Team


Higher performance is achieved when board of directors are more directly involved in shaping strategic direction.
A powerful CEO may:

Appoint sympathetic outside board members


Have inside board members who report to the CEO Have significant control over the boards actions

May also hold the position of chairman of the board (CEO duality)
Course Instructor : B. G. Bhattacharya
Ch 1 - 64

CEO and Top Management Team

Duality often relates to poor performance and slow response to change

CEOs of long tenure can also wield substantial power CEOs can gain so much power that they are virtually independent of oversight by the board of directors

The most effective forms of governance share power and influence among the CEO and board of directors
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Course Instructor : B. G. Bhattacharya

Managerial Labor Market

Organizations select managers and strategic leaders from two types of managerial labor markets:

Internal managerial labor market: advancement opportunities related to managerial positions within a firm External managerial labor market: career opportunities for managers in organizations other than the one for which they currently work
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Course Instructor : B. G. Bhattacharya

Managerial Labor Market

Advantages of internal managerial labor market include:

Experience with the firm and industry environment Familiarity with company products, markets, technologies, and operating procedures Produces lower turnover among existing personnel
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Course Instructor : B. G. Bhattacharya

Managerial Labor Market


Advantages of the external managerial labor market include:

Long tenured insiders may be stale in the saddle Outsiders may bring fresh perspectives

Course Instructor : B. G. Bhattacharya

Ch 1 - 68

Managerial Labor Market


Effects of CEO Succession and Top Management Team Composition on Strategy

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Ch 1 - 69

Exercise of Effective Strategic Leadership

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Ch 1 - 70

Three levels of strategy

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Ch 1 - 71

Three levels of strategy


Corporate Level Strategy
Corporate strategy refers to the overarching strategy of the diversified firm. Such a corporate strategy answers the questions of "which businesses should we be in?" and "how does being in these businesses create synergy and/or add to the competitive advantage of the corporation as a whole?"

Course Instructor : B. G. Bhattacharya

Ch 1 - 72

Three levels of strategy


Business Level Strategy
Business strategy refers to the aggregated strategies of single business firm or a strategic business unit in a diversified corporation. A firm must formulate a business strategy that incorporates either cost leadership, differentiation, or focus to achieve a sustainable competitive advantage and long-term success.

Course Instructor : B. G. Bhattacharya

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Three levels of strategy


Functional Level Strategy
Functional strategies include marketing strategies, new product development strategies, human resource strategies, financial strategies, legal strategies, supply-chain strategies, and information technology management strategies. The emphasis is on short and medium term plans and is limited to the domain of each departments functional responsibility.

Course Instructor : B. G. Bhattacharya

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Limitations of Strategic Mgmt.


Thirteen drawbacks of Strategic Management
1) 2)

Time consuming Ignorance of other managerial functions Unsatisfaction in employees Depression due to failure in target Protest of employees

7) 8) 9)

Dependability Non-practical planning Changes in technical factors gives only a guidance

3) 4)

10) It

11) Changes

in the attitude of employees attitude of trade pressure


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5) 6)

12) Adverse

Demand for more rewards and facilities

unions
13) Political

Course Instructor : B. G. Bhattacharya

Thank You
Course Instructor : B. G. Bhattacharya
Ch 1 - 76

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