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Installing Memory, PVDM, and VPN Modules in ASI Cards, MRP Cards, and SPE Cards in the Cisco

ICS 7750
December 20, 2002 This document explains how to install memory modules, packet voice/data modules (PVDMs), and Virtual Private Network (VPN) modules on analog station interface 81 (ASI81) cards, ASI160 cards, multiservice route processor 200 (MRP200), MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards, and SPE310 cards in the Cisco Integrated Communications System (ICS) 7750. These items are referred to from this point as the ASI81, ASI160, MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, SPE310, and the Cisco ICS 7750, respectively. In each card, you can install the modules listed:

ASI81 and ASI160:


MEM-MRP-16D= MEM-MRP-32D= MEM-MRP-64D= PVDM-256K-4= PVDM-256K-8= PVDM-256K-12= PVDM-256K-16= PVDM-256K-20=

Note

For ASI cards, the PVDM-256K-16= is recommended.

Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Copyright 2002. Cisco Systems, Inc. All rights reserved.

MRP200:
MEM-MRP-16D= MEM-MRP-32D= MEM-MRP-64D= MOD7700-VPN= PVDM-256K-4= PVDM-256K-8= PVDM-256K-12= PVDM-256K-16= PVDM-256K-20=

MRP300:
MEM-MRP-16D= MEM-MRP-32D= MEM-MRP-64D= MOD7700-VPN= PVDM-256K-4= PVDM-256K-8= PVDM-256K-12= PVDM-256K-16= PVDM-256K-20= MEM7700-16MFS= MEM7700-32MFS= MEM7700-64MFS=

MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1


MEM-MRP-16D= MEM-MRP-32D= MEM-MRP-64D= PVDM-256K-4= PVDM-256K-8= PVDM-256K-12= PVDM-256K-16= PVDM-256K-20= MEM7700-16MFS= MEM7700-32MFS= MEM7700-64MFS=

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Contents

Note

For a list of MRP card PVDM requirements for any supported combination of WAN interface cards (WICs), voice interface cards (VICs), and voice WAN interface cards (VWICs), refer to the PVDM Requirements appendix in the Cisco ICS 7750 Installation and Configuration Guide.

SPE310:
MEM-SPE-256D= MEM-SPE-512D=

Note

For additional information about these modules, see Module Overview section on page 17. For information about removing and replacing other system cards, power supply modules, and the fan tray, refer to Cisco ICS 7750 FRU Installation and Replacement and the Cisco ICS 7750 Installation and Configuration Guide. For technical specifications, refer to the Cisco ICS 7750 System Description. For troubleshooting information, refer to the Cisco ICS 7750 Troubleshooting Guide. For additional safety information and for translations of the warnings that appear in this document, refer to the Regulatory Compliance and Safety Information for the Cisco ICS 7750 publication.

Contents
This document contains the following sections:

Document Conventions, page 4 Required Tools and Equipment, page 5 Safety Precautions and Maintenance Guidelines, page 5 Module Overview, page 17 DSP Groups and PVDM Guidelines, page 21 Hot Swapping Cards, page 25 Removing Cards, page 25 Locating Modules, page 26 Removing and Installing Modules, page 31 Installing Cards, page 44 RMA Return Instructions, page 44 Related Documentation, page 45 Obtaining Documentation, page 46 Obtaining Technical Assistance, page 47

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Document Conventions

Document Conventions
This publication uses the following conventions:
Note

Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.

Caution

Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warning

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device. Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is ingesloten. Tm varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin tyskentelet minkn laitteiston parissa, ota selv shkkytkentihin liittyvist vaaroista ja tavanomaisista onnettomuuksien ehkisykeinoista. Tss julkaisussa esiintyvien varoitusten knnkset lydt laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (mrysten noudattaminen ja tietoa turvallisuudesta). Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un quipement, soyez conscient des dangers poss par les circuits lectriques et familiarisez-vous avec les procdures couramment utilises pour viter les accidents. Pour prendre connaissance des traductions davertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformit aux rglements et consignes de scurit) qui accompagne cet appareil. Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Krperverletzung fhren knnte. Bevor Sie mit der Arbeit an irgendeinem Gert beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfllen bewut. bersetzungen der in dieser Verffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information (Informationen zu behrdlichen Vorschriften und Sicherheit), das zusammen mit diesem Gert geliefert wurde.

Waarschuwing

Varoitus

Attention

Warnung

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Required Tools and Equipment

Avvertenza

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformit alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo. Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan fre til personskade. Fr du utfrer arbeid p utstyr, m du vare oppmerksom p de faremomentene som elektriske kretser innebrer, samt gjre deg kjent med vanlig praksis nr det gjelder unng ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten. Este smbolo de aviso indica perigo. Encontra-se numa situao que lhe poder causar danos fsicos. Antes de comear a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos elctricos, e com quaisquer prticas comuns que possam prevenir possveis acidentes. Para ver as tradues dos avisos que constam desta publicao, consulte o documento Regulatory Compliance and Safety Information (Informao de Segurana e Disposies Reguladoras) que acompanha este dispositivo. Este smbolo de aviso significa peligro. Existe riesgo para su integridad fsica. Antes de manipular cualquier equipo, considerar los riesgos que entraa la corriente elctrica y familiarizarse con los procedimientos estndar de prevencin de accidentes. Para ver una traduccin de las advertencias que aparecen en esta publicacin, consultar el documento titulado Regulatory Compliance and Safety Information (Informacin sobre seguridad y conformidad con las disposiciones reglamentarias) que se acompaa con este dispositivo. Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utfr arbete p ngon utrustning mste du vara medveten om farorna med elkretsar och knna till vanligt frfarande fr att frebygga skador. Se frklaringar av de varningar som frkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrttelse av freskrifter och skerhetsinformation), vilket medfljer denna anordning.

Advarsel

Aviso

Advertencia!

Varning!

Required Tools and Equipment


You need the following tools and equipment to remove and install SPE and MRP cards:

Number 1 Phillips screwdriver ESD-prevention equipment or the disposable ESD-preventive wrist strap included in the hardware accessory kit Antistatic mat, foam pad, or bag for removed cards (place removed components into an antistatic bag if you plan to return them to the factory; or place them on an antistatic mat or foam pad if you are replacing components)

Safety Precautions and Maintenance Guidelines


This section provides guidelines that you should follow when working on the Cisco ICS 7750.

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Safety Precautions and Maintenance Guidelines

Note

The following guidelines are IMPORTANT SAFETY INSTRUCTIONS.

General Safety Precautions


Read the warnings in this section before working on the system.

Warning

Read the installation instructions before you connect the system to its power source.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Warning

This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 16A international) is used on the phase conductors (all current-carrying conductors).

Warning

This equipment is intended to be grounded. Ensure that the host is connected to earth ground during normal use.

Warning

Only trained and qualified personnel should be allowed to install or replace this equipment.

Warning

The device is designed to work with TN power systems.

Warning

SPE cards contain a lithium battery. There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

ESD Safety Precautions


Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD occurs when electronic printed circuit cards are improperly handled. ESD can result in complete or intermittent failures. Always follow ESD-prevention procedures when removing and replacing cards and other system components:

Ensure that the chassis is electrically connected to earth ground. Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact. Connect the clip to an unpainted surface of the chassis frame to safely channel ESD voltages to ground. To properly guard against ESD damage and shocks, the wrist strap must be used correctly. If no wrist strap is available, ground yourself by touching the metal part of the chassis.

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Safety Precautions and Maintenance Guidelines

Caution

For safety, periodically check the resistance value of the antistatic strap, which should be between 1 and 10 megohms (Mohms).

Caution

Static voltages as low as 30 volts can cause latent damage to circuitry. Be sure to observe all standard antistatic procedures (for example, wear a grounding strap) when handling electronic equipment and components.

Warning

Blank faceplates (filler panels) serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards and faceplates are in place.

Safety with Electricity


Follow these guidelines when working on equipment powered by electricity:

Locate the emergency power-off switch in the room in which you are working. Then, if an electrical accident occurs, you can quickly shut the power off. Disconnect all power before installing or removing a Cisco ICS 7750 chassis. Do not work alone if potentially hazardous conditions exist. Never assume that power is disconnected from a circuit. Always check. Look carefully for possible hazards in your work area, such as moist floors, ungrounded power extension cables, and missing safety grounds. Use caution; do not become a victim yourself. Turn off power to the chassis. If possible, send another person to get medical aid. Otherwise, determine the condition of the victim, and then call for help. Determine whether the victim needs rescue breathing or external cardiac compressions; then take appropriate action.

If an electrical accident occurs, proceed as follows:


Telephone Wiring Guidelines


Use the following guidelines when working with any equipment that is connected to telephone wiring or to other network cabling:

Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines.

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Safety Precautions and Maintenance Guidelines

Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines.

Ground Conductor Warning

Warning

Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. De aardingsleiding mag nooit buiten werking gesteld worden en de apparatuur mag nooit bediend worden zonder dat er een op de juiste wijze genstalleerde aardingsleiding aanwezig is. Neem contact op met de bevoegde instantie voor elektrische inspecties of met een elektricien als u niet zeker weet of voor passende aarding gezorgd is. l koskaan ohita maajohdinta tai kyt laitteita ilman oikein asennettua maajohdinta. Ota yhteytt asianmukaiseen shktarkastusviranomaiseen tai shkasentajaan, jos olet epvarma maadoituksen sopivuudesta. Ne jamais rendre inoprant le conducteur de masse ni utiliser lquipement sans un conducteur de masse adquatement install. En cas de doute sur la mise la masse approprie disponible, sadresser lorganisme responsable de la scurit lectrique ou un lectricien. Umgehen Sie auf keinen Fall den Erdungsleiter und nehmen Sie die Gerte nicht in Betrieb, wenn der Erdungsleiter nicht sachgem installiert ist. Wenden Sie sich an die entsprechende Behrde, die fr die Inspektion elektrischer Anlagen zustndig ist, oder an einen Elektriker, wenn Sie nicht sicher sind, ob der Anschlu ordnungsgem geerdet ist. Non escludere mai il conduttore di protezione n usare lapparecchiatura in assenza di un conduttore di protezione installato in modo corretto. Se non si sa con certezza che disponibile un collegamento di messa a terra adeguato, esaminare le Norme CEI pertinenti o rivolgersi a un elettricista qualificato. Jordingslederen m aldri hindres, og utstyret m aldri brukes uten at en forsvarlig jordingsleder er installert. Kontakt elektrisitetstilsynet eller en elektriker dersom du er usikker p om riktig jording er tilgjengelig. Nunca anule o condutor terra nem opere o equipamento sem ter um condutor terra adequadamente instalado. Em caso de dvida em relao ao sistema de ligao terra, contacte os servios locais de inspeco elctrica ou um electricista qualificado.

Waarschuwing

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Safety Precautions and Maintenance Guidelines

Advertencia!

No desactive nunca el conductor de tierra ni opere el equipo sin un conductor de tierra instalado correctamente. Pngase en contacto con las autoridades de inspeccin elctrica pertinentes o con un electricista, si no est seguro de contar con una toma de tierra adecuada. Koppla aldrig frn jordledningen och anvnd aldrig utrustningen utan en p lmpligt stt installerad jordledning. Om det freligger oskerhet huruvida lmplig jordning finns skall elektrisk besiktningsauktoritet eller elektriker kontaktas.

Varning!

Use Copper Conductors Only

Warning Waarschuwing Varoitus Attention Warnung Avvertenza Advarsel Aviso Advertencia! Varning!

Use copper conductors only. Gebruik alleen koperen geleiders. Kyt vain kuparijohtimia. Utilisez uniquement des conducteurs en cuivre. Verwenden Sie ausschlielich Kupferleiter. Usate unicamente dei conduttori di rame. Bruk bare kobberledninger. Utilize apenas fios condutores de cobre. Emplee slo conductores de cobre. Anvnd endast ledare av koppar.

Electrical Storm Warning

Warning Waarschuwing Varoitus Attention

Never install telephone wiring during an electrical storm. Installeer telefoondraden nooit tijdens een onweersbui. l asenna puhelinjohtoja ukkosmyrskyn aikana. Ne jamais installer des cbles tlphoniques pendant un orage.

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Safety Precautions and Maintenance Guidelines

Warnung Avvertenza Advarsel Aviso Advertencia! Varning!

Installieren Sie eine Telefonverkablung niemals whrend eines Gewitters! Mai installare cavi telefonici durante un temporale elettrico. Telefonledninger skal aldri monteres i tordenvr. Nunca instalar fios telefnicos durante uma tempestade elctrica. Nunca instale el cableado del telfono durante una tormenta. Telefonledningar fr aldrig anslutas under skvder.

Telephone Jacks in Wet Locations Warning

Warning

Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Installeer telefoonaansluitingen nooit op vochtige locaties tenzij de aansluiting speciaal bestemd is voor vochtige locaties. l asenna puhelimen pistokkeita kosteisiin tiloihin, ellei pistokkeita ole nimenomaisesti suunniteltu tllaisiin tiloihin. Ne jamais installer de prises tlphoniques dans un local humide, sauf si celles-ci sont spcifiquement conues pour cet usage. Telefonanschlsse niemals in feuchten Umgebungen installieren, es sei denn der Anschlu ist speziell fr Feuchtumgebungen entwickelt! Mai installare un jack telefonico in una zona bagnata almeno che il jack sia appositamente per zone bagnate. Telefonkontakter skal aldri monteres i fuktige omgivelser, med mindre kontakten er spesielt laget for vtrom. Nunca instalar tomadas telefnicas em locais hmidos, a menos que a tomada tenha sido especialmente concebida para esse efeito. Nunca instale las rosetas del telfono en zonas mojadas a menos que la roseta se disee especficamente para estas. Endast specialkonstruerat telefonjack fr installeras i vtutrymme.

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Varning!

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Safety Precautions and Maintenance Guidelines

Uninsulated Wires and Terminals Warning

Warning

Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Raak ongesoleerde telefoondraden of contacten nooit aan tenzij de telefoonlijn van de netwerkinterface werd ontkoppeld. l kosketa eristmttmi puhelinjohtoja tai liittimi, ellei puhelinta ole irrotettu verkkoliittymst. Ne jamais toucher un cble tlphonique non isol lorsque celui-ci est connect au port rseau. Niemals nicht-isolierte Telefonkabel berhren, auer wenn die Telefonleitung an der Netzwerkschnittstelle abgetrennt wurde! Mai toccare cavi telefonici o terminali non isolati almeno che le linee telefoniche non siano state disconnesse dall'interfaccia rete. Telefonledninger eller -uttak som ikke er isolert, m aldri berres, med mindre telefonlinjen er frakoplet telenettet. Nunca tocar em fios ou terminais telefnicos no isolados, a menos que a linha telefnica tenha sido desligada ao nvel da interface da rede. Nunca toque los alambres o los terminales del telfono a menos que la lnea telefnica se haya desconectado en el interfaz de la red. Telefonlinjer mste frnkopplas vid ntverksgrnssnittet innan oisolerad telefonledning eller -uttag vidrrs.

Waarschuwing

Varoitus

Attention Warnung

Avvertenza

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Advertencia!

Varning!

Line Installation or Modification Warning

Warning Waarschuwing Varoitus Attention

Use caution when installing or modifying telephone lines. Wees voorzichtig bij het installeren of modificeren van telefoonlijnen. Ole varovainen, kun asennat puhelinlinjoja tai teet niihin muutoksia. Une extrme prudence est recommande lors de l'installation ou de la modification de lignes tlphoniques. Achtung bei der Installation und Modifikation von Telefonleitungen!

Warnung

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Safety Precautions and Maintenance Guidelines

Avvertenza Advarsel Aviso Advertencia! Varning!

Installate o modificate le linee telefoniche con molta cautela. Det m utvises forsiktighet ved montering eller justering av telefonlinjer. Tomar as devidas precaues ao instalar ou alterar linhas telefnicas. Precaucin al instalar o modificar las lneas telefnicas. Iakttag frsiktighet vid installation eller modifiering av telefonlinjer.

Telephone Use During an Electrical Storm Warning

Warning

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Gebruik nooit een telefoon (tenzij het een draadloze telefoon is) tijdens onweer. Er bestaat een kleine kans op een elektrische schok door bliksem. Vlt puhelimen (muun kuin langattoman puhelimen) kytt ukkosmyrskyn aikana. Salamoinnista voi aiheutua shkiskuvaara. Pour viter tout risque de choc lectrique lors d'un orage, il est recommand de ne pas utiliser un tlphone autre qu'un appareil sans fil. Vermeiden Sie die Benutzung eines Telefons whrend eines Gewitters (auer eines schnurlosen Gerts). Es besteht ein geringes Risiko eines elektrischem Schlags durch Blitze. Non utilizzate il telefono (almeno che sia cellulare) durante un temporale elettrico. Ci sono rischi, anche se poco probabili, di scariche elettriche dovute a fulmini. Unng bruke telefonen (med mindre den er trdls) i tordenvr. Det eksisterer en minimal risiko for elektrisk stt grunnet lynnedslag. Evitar a utilizao do telefone (que no seja do tipo sem fios) durante uma tempestade elctrica. Pode haver o risco remoto de choque elctrico provocado pelo relmpago. Evite usar el telfono (a excepcin de un telfono inalmbrico) durante una tormenta. Puede correr peligro por la descarga elctrica que emite el relmpago. Undvik att telefonera (gller ej trdls telefon) under skvder. Viss risk finns fr elstt vid blixtnedslag.

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Safety Precautions and Maintenance Guidelines

Telephone Use by Gas Leaks Warning

Warning Waarschuwing

Do not use a telephone to report a gas leak in the vicinity of the leak. Gebruik nooit een telefoon om een gaslek te melden als de telefoon zich in de buurt van het gaslek bevindt. l ilmoita kaasuvuodosta puhelimitse, jos olet vuodon lhettyvill. Ne jamais utiliser un tlphone prs d'une fuite de gaz pour signaler cette fuite votre socit de distribution. Um ein Leck in einer Gasleitung zu melden, benutzen Sie nicht ein Telefongert in der Nhe des Lecks. Non utilizzate un telefono per avvertire di una perdita di gas nelle vicinanze della perdita. Du skal ikke bruke telefon til melde fra om en gasslekkasje i nrheten av denne lekkasjen. No utilizar o telefone para comunicar uma fuga de gs nas proximidades dessa fuga. No utilice un telfono para informar de un escape de gas en la zona. Telefonera ej i nrheten vid rapportering om gaslcka.

Varoitus Attention

Warnung

Avvertenza Advarsel Aviso Advertencia! Varning!

Installation Hazard

Warning

This equipment must be installed and maintained by service personnel as defined by AS/NZS 3260. Incorrectly connecting this equipment to a general purpose outlet could be hazardous. The telecommunications lines must be disconnected 1) before unplugging the main power connector and/or 2) while the housing is open. Deze uitrusting dient genstalleerd en onderhouden te worden door onderhoudspersoneel zoals gedefinieerd door AS/NZS 3260. Als deze uitrusting onjuist op een stopcontact voor algemeen gebruik wordt aangesloten kan dit gevaarlijk zijn. De telecommunicatielijnen dienen ontkoppeld te worden 1) voordat de stekker naar de hoofdstroomtoevoer eruit wordt genomen en/of 2) terwijl de behuizing open is. Huoltohenkilstn on asennettava ja huollettava tm laite AS/NZS 3260:n mrysten mukaisesti. Laitteen virheellinen kytkeminen yleispistorasiaan voi aiheuttaa vaaratilanteita. Tietoliikennejohdot on irrotettava 1) ennen kuin pvirtaliitin irrotetaan pistorasiasta ja/tai 2) kun kotelo on auki.

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Attention

Cet quipement ne doit tre install et entretenu que par du personnel d'entretien comme dfini par la rglementation AS/NZS 3260. Un branchement incorrect de cet quipement une prise de courant peut crer une situation dangereuse. Les lignes de tlcommunications doivent tre dconnectes 1) avant de dbrancher le connecteur dalimentation principal et/ou 2) lorsque le botier est ouvert. Dieses Gert ist nur von ausgebildetem Personal zu installieren und zu warten (lt. Definition in AS/NZS 3260). Flschliches Anschlieen des Gerts an eine normale Steckdose knnte gefhrlich sein. Die Telekommunikationsleitungen drfen 1) beim Herausziehen des Netzsteckers und/oder 2) bei geffnetem Gehuse nicht angeschlossen sein. Questo apparecchio deve essere installato e mantenuto in efficienza esclusivamente da personale tecnico che soddisfi i requisiti specificati nelle norme AS/NZS 3260. Un collegamento errato di questo apparecchio ad una presa di uso generale pu essere pericoloso. Le linee di telecomunicazione vanno scollegate sia prima di scollegare la spina dell'alimentazione di rete sia prima di aprire l'involucro (non ricollegarle finch non si chiude l'involucro). Dette utstyret m monteres og vedlikeholdes av vedlikeholdspersonell i henhold til AS/NZS 3260. Feilaktig tilkopling av dette utstyret til et vanlig strmuttak kan medfre fare. Telekommunikasjonslinjene m vre frakoplet 1) fr strmledningen trekkes ut av kontakten og/eller 2) mens huset er pent. A instalao e a manuteno deste equipamento devem ser realizadas por pessoal da assistncia, conforme definido na norma AS/NZS 3260. A ligao incorrecta deste equipamento a uma tomada de utilizao geral poder ser perigosa. As linhas de telecomunicaes tm de estar desligadas 1) antes de desligar a ligao corrente principal e/ou 2) enquanto a caixa estiver aberta. Este equipo se debe instalar y mantener solamente por personal de servicio, segn definido por AS/NZS 3260. La conexin incorrecta de este equipo a una toma o receptculo de tipo general podra resultar peligrosa. Las lneas de telecomunicaciones deben desconectarse 1) antes de desenchufar el conector principal de energa y 2) mientras la caja est abierta. Denna utrustning mste installeras och underhllas av servicepersonal enligt AS/NZS 3260. Felaktig anslutning av denna utrustning till ett vanligt vgguttag kan medfra fara. Teleledningarna mste kopplas ifrn innan vggkontakten dras ut och/eller innan hljet tas av.

Warnung

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Advertencia!

Varning!

Grounding Requirement Warning

Warning

This equipment needs to be grounded. Use a green and yellow 14 AWG ground wire to connect the host to earth ground during normal use. Deze apparatuur hoort geaard te woden. Gebruik een groen/gele 14 AWG aarddraad om de host tijdens normaal gebruik met de aarde te verbinden. Tm laitteisto tytyy maadoittaa. Yhdist isntlaite maahan normaalikytn aikana kyttmll vihre-keltaista 14 AWG -maadoitusjohtoa.

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Safety Precautions and Maintenance Guidelines

Attention

Cet quipement doit tre reli la terre. Utilisez un fil vert et jaune de gabarit 14 (AWG) pour connecter l'hte la terre lors son utilisation normale. Dieses Gert mu geerdet werden. Verwenden Sie ein grn/gelbes 14-AWG-Erdungskabel, um damit das Host-Gert whrend des normalen Betriebs zu erden. Questa apparecchiatura deve essere collegata a massa. Durante l'uso normale, collegare l'host alla massa di terra usando un filo di massa verde e giallo di diametro pari a 14 AWG. Dette utstyret m jordes. Bruk en grnn og gul 14 AWG jordledning til kople vertsterminalen til jording i lpet av normalt bruk. necessrio que este equipamento esteja ligado terra. Utilize um fio de ligao terra de 14 AWG, verde e amarelo, para ligar o host ligao terra durante a sua utilizao normal. Este equipo debe conectarse a tierra. Utilizar un hilo de puesta a tierra 14 AWG verde y amarillo para conectar a tierra el equipo principal durante el uso normal. Denna utrustning r avsedd att jordas. Anvnd en gulgrn jordledning av storlek 14 AWG till att jorda vrdenheten vid normal anvndning.

Warnung

Avvertenza

Advarsel

Aviso

Advertencia

Varning!

Figure 1 shows the grounding stud that is located on the back of the Cisco ICS 7750 chassis.
Figure 1 Grounding Stud on the Cisco ICS 7750 Chassis

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Safety Precautions and Maintenance Guidelines

More Than One Power Supply Warning

Warning

This unit might have more than one power supply connection. All connections need to be removed to de-energize the unit. Deze eenheid kan meer dan n stroomtoevoerverbinding bevatten. Alle verbindingen dienen ontkoppeld te worden om de eenheid te ontkrachten. Tss laitteessa voi olla useampia kuin yksi virtakytkent. Kaikki liitnnt on irrotettava, jotta jnnite poistetaan laitteesta. Pour supprimer toute tension et tout courant lectrique de l'unit, TOUTES les connexions d'alimentation doivent tre dbranches. Dieses Gert kann mehr als eine Stromzufuhr haben. Um sicherzustellen, da der Einheit kein Strom zugefhrt wird, mssen alle Verbindungen entfernt werden. Questo prodotto pu avere pi di una connessione di alimentazione elettrica. Tutte le connessioni devono essere staccate per togliere la corrente dal prodotto. Denne enheten kan ha mer enn n strmtilfrselskobling. Alle koblinger m fjernes fra enheten for utkoble all strm. Esta unidade poder ter mais do que uma conexo de fonte de energia. Todas as conexes necessitam de ser removidas para desactivar a unidade. Esta unidad puede contar con ms de una conexin para fuentes de alimentacin. Para cortar por completo el suministro de energa, deben desconectarse todas las conexiones. Denna enhet har eventuellt mer n en strmfrsrjningsanslutning. Alla anslutningar mste tas bort fr att gra enheten strmls.

Waarschuwing

Varoitus

Attention

Warnung

Avvertenza

Advarsel

Aviso

Advertencia!

Varning!

Lifting and Reaching Safety Precautions


Warning

To prevent personal injury or damage to the chassis, never attempt to lift or tilt the chassis using the handles on modules (such as power supplies, fans, or cards); these types of handles are not designed to support the weight of the unit. Lift the unit only by using handles that are an integral part of the chassis, or by grasping the chassis underneath its lower edge.

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Module Overview

Warning

Two people are required to lift the chassis. To prevent injury, keep your back straight and lift with your legs, not your back.

Note

SAVE THESE INSTRUCTIONS.

Module Overview
This section describes the modules that you can install in SPE or MRP cards.

Modules for SPE310 Cards


The SPE310 ships with 512 MB of onboard RAM. You can increase the RAM on the SPE310 by installing DIMMs in its two DIMM slots. The maximum amount of RAM that is supported on the SPE310 is 1.536 GB (with a 512-MB DIMM installed in each of the two slots). You may populate one, or both, of these DIMM slots. Table 1 provides information about upgrade and replacement DIMMs for the SPE310.
Table 1 SPE310 Card Upgrade and Replacement DIMMs

Description 256-MB SDRAM DIMM 512-MB SDRAM DIMM

Cisco Part Number MEM-SPE-256D= MEM-SPE-512D=

Modules for ASI Cards


ASI cards ship with 64 MB of onboard RAM and can support 64 MB of add-on memory. You can install the following types of modules in an ASI card:

DIMM. ASI cards have one DIMM slot. Installing a DIMM increases the dynamic RAM (DRAM) of ASI cards. The maximum amount of RAM that is currently supported on ASI cards is 128 MB. PVDM. ASI cards have two PVDM slots. Installing or replacing a PVDM gives ASI cards additional digital signal processors (DSPs) for processing heavier voice traffic loads.

Table 2 provides information about the modules that are recommended for installation in ASI cards.
Table 2 ASI Card Upgrade and Replacement DIMMs and PVDMs

Description 16-MB SDRAM DIMM 32-MB SDRAM DIMM 64-MB SDRAM DIMM C549 packet voice/fax data 1-DSP module C549 packet voice/fax data 2-DSP module

Cisco Part Number MEM-MRP-16D= MEM-MRP-32D= MEM-MRP-64D= PVDM-256K-41= PVDM-256K-8=

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Module Overview

Table 2

ASI Card Upgrade and Replacement DIMMs and PVDMs (continued)

Description C549 packet voice/fax data 3-DSP module C549 packet voice/fax data 4-DSP module C549 packet voice/fax data 5-DSP module

Cisco Part Number PVDM-256K-12= PVDM-256K-16= PVDM-256K-20=

1. PVDM-256K-X = DSP module using C549 technology with 256K memory.

Modules for MRP200 Cards


The MRP200 ships with 64 MB of onboard RAM. You can install the following types of modules in an MRP200:

DIMM. The MRP200 has one DIMM slot. Installing a DIMM increases the dynamic RAM (DRAM) of the MRP200. The maximum amount of RAM that is supported on the MRP200 is 128 MB. PVDM. The MRP200 has two PVDM slots. Installing or replacing a PVDM gives the MRP200 additional DSPs for processing heavier voice traffic loads. (Refer to Chapter 6, Configuring the Cisco ICS 7750, in the Cisco ICS 7750 Installation and Configuration Guide for additional information about DSP resources on MRP cards.) Virtual Private Network (VPN) module. The MRP200 has a socket for a VPN module. Installing a VPN module gives the MRP200 the ability to encrypt data using the Data Encryption Standard (DES) and Triple DES (3DES) algorithms at speeds suitable for a full-duplex T1 serial connection (4 megabits per second [Mbps] for 1514-byte packets).

Table 3 provides information about the modules that you can install in the MRP200.
Table 3 MRP200 Card Upgrade and Replacement DIMMs, PVDMs, and VPN Modules

Description 16-MB SDRAM DIMM 32-MB SDRAM DIMM 64-MB SDRAM DIMM C549 packet voice/fax data 1-DSP module C549 packet voice/fax data 2-DSP module C549 packet voice/fax data 3-DSP module C549 packet voice/fax data 4-DSP module C549 packet voice/fax data 5-DSP module Virtual Private Network module

Cisco Part Number MEM-MRP-16D= MEM-MRP-32D= MEM-MRP-64D= PVDM-256K-4= PVDM-256K-8= PVDM-256K-12= PVDM-256K-16= PVDM-256K-20= MOD7700-VPN=

Note

The number of channels per DSP that can be supported on the MRP cards depends on the codec complexity configured and on the DSP image being used on an individual VIC. For additional information, refer to the Choosing DSP Firmware section in Chapter 6, Configuring the Cisco ICS 7750, in the Cisco ICS 7750 Installation and Configuration Guide.

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Module Overview

Note

The MRP200 and MRP300 cards are both voice-and-data-capable routers that support digital and analog voice trunks and WAN routing interfaces to link remote Ethernet LANs to the public switched telephone network (PSTN), to existing private branch exchanges (PBXs), and to most common analog devices, such as fax machines and teleconferencing stations. The MRP300 family of cards (MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1) has additional functionality provided by Flash memory. Configuration files for the MRP200 are loaded and saved to the SPE running System Manager, whereas configuration files and the Cisco IOS image for the Flash-based MRPs are loaded and saved on each MRP in nonvolatile RAM (NVRAM). This allows for a faster boot-up process on the Flash-based MRPs, and it enables these cards to be functional before the SPE is fully operational.

Modules for MRP300 Cards


The MRP300 ships with 64 MB of onboard RAM and can support 64 MB of add-on memory. You can install the following types of modules in an MRP300:

DIMM. The MRP300 has one DIMM slot for upgrading MRP memory. Installing a DIMM increases the DRAM of the MRP300. The maximum amount of RAM that is supported on the MRP300 is 128 MB. PVDMs. The MRP300 has two PVDM slots. Installing or replacing a PVDM gives the MRP300 additional DSPs for processing heavier voice traffic loads. (Refer to Chapter 6, Configuring the Cisco ICS 7750, in the Cisco ICS 7750 Installation and Configuration Guide for additional information about DSP resources on MRP cards.) VPN module. The MRP300 has a socket for a VPN module. Installing a VPN module gives the MRP300 the ability to encrypt data using the DES and 3DES algorithms at speeds suitable for a full-duplex T1 serial connection (4 megabits per second [Mbps] for 1514-byte packets). Single in-line memory module (SIMM). The MRP300 has one SIMM Flash memory module slot. The MRP300 has 16 MB of onboard Flash memory, and it has a SIMM slot for increasing the Flash memory up to 80 MB by adding 16-MB, 32-MB, or 64-MB SIMMs.

Table 4 provides information about the modules that you can install in the MRP300.
Table 4 MRP300 Card Upgrade and Replacement DIMMs, PVDMs, and VPN Modules

Description 16-MB SDRAM DIMM 32-MB SDRAM DIMM 64-MB SDRAM DIMM C549 packet voice/fax data 1-DSP module C549 packet voice/fax data 2-DSP module C549 packet voice/fax data 3-DSP module C549 packet voice/fax data 4-DSP module C549 packet voice/fax data 5-DSP module Virtual Private Network module 16-MB SIMM

Cisco Part Number MEM-MRP-16D= MEM-MRP-32D= MEM-MRP-64D= PVDM-256K-4= PVDM-256K-8= PVDM-256K-12= PVDM-256K-16= PVDM-256K-20= MOD7700-VPN= MEM7700-16MFS=

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Module Overview

Table 4

MRP300 Card Upgrade and Replacement DIMMs, PVDMs, and VPN Modules (continued)

Description 32-MB SIMM 64-MB SIMM

Cisco Part Number MEM7700-32MFS= MEM7700-64MFS=

Modules for MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 Cards


The MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards are all Flash-based MRPs. Configuration files for the MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards are loaded and saved on each card in NVRAM.

The MRP3-8FXS and MRP3-16FXS cards are ASI cards with Flash memory.
The MRP3-8FXS can support eight connections to analog telephones, fax machines, and

teleconferencing stations.
The MRP3-16FXS card can support 16 connections.

The MRP3-8FXOM1 is supported only in M1-compliant countries, such as the US. It includes eight built-in Foreign Exchange Office (FXO) M1 analog interfaces to enable connection of eight analog trunks between a central office (CO) and an IP telephony system. Like the MRP3-8FXS, the MRP3-8FXOM1 also includes an open VWIC slot (slot 1) that accepts all Cisco ICS 7750supported VWICs.
The ICS System Software release that supports the MRP3-8FXOM1 also includes the capability

for DSP resources in PVDM0 and PVDM1 to be pooled and shared for use by the FXO ports and digital voice ports (such as T1 ports). This functionality provides support for 30 voice calls on T1 or E1 controller(s) plus eight FXO calls through the MRP3-8FXOM1 interface simultaneously. See the DSP Groups and PVDM Guidelines section on page 21 for additional information.

Note

The MRP3-8FXOM1 card is supported for use in North American M1-compliant countries (meeting North American M1 requirements for 600-ohm resistive termination). For additional information about the MRP3-8FXOM1 card, refer to the Cisco ICS 7750 Installation and Configuration Guide and the Cisco ICS 7750 Troubleshooting Guide. For additional information about PVDM usage, refer to Understanding the Use of Codecs, DSPs, and Transcoding on the Cisco ICS 7750. The MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards each ship with 64 MB of onboard RAM and can support 64 MB of add-on memory. You can install the following types of modules in an MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 card:

DIMM. MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards have one DIMM slot. Installing a DIMM increases the DRAM of these cards. The maximum amount of RAM that is currently supported on the MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards is 128 MB. PVDM. MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards have two PVDM slots. Installing or replacing a PVDM gives these cards additional DSPs for processing heavier voice traffic loads. (Refer to Chapter 6, Configuring the Cisco ICS 7750, in the Cisco ICS 7750 Installation and Configuration Guide for additional information about DSP resources on MRP cards.) SIMM. The MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards each have one SIMM Flash memory module slot. These cards have 16 MB of onboard Flash memory, and they also have a SIMM slot for increasing the Flash memory up to 80 MB by adding 16-MB, 32-MB, or 64-MB SIMMs.

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Table 5 provides information about the modules that are recommended for installation in MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards.
Table 5 MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 Card Upgrade and Replacement DIMMs and PVDMs

Description 16-MB SDRAM DIMM 32-MB SDRAM DIMM 64-MB SDRAM DIMM C549 packet voice/fax data 1-DSP module C549 packet voice/fax data 2-DSP module C549 packet voice/fax data 3-DSP module C549 packet voice/fax data 4-DSP module C549 packet voice/fax data 5-DSP module 16-MB SIMM 32-MB SIMM 64-MB SIMM

Cisco Part Number MEM-MRP-16D= MEM-MRP-32D= MEM-MRP-64D= PVDM-256K-4= PVDM-256K-8= PVDM-256K-12= PVDM-256K-16= PVDM-256K-20= MEM7700-16MFS= MEM7700-32MFS= MEM7700-64MFS=

DSP Groups and PVDM Guidelines


This section provides additional information about the use of DSP groups and PVDMs.

DSP Groups
DSPs are located on the PVDMs on the ASI and MRP cards and are divided into DSP groups. A DSP group is a logical set of DSPs that could be used to handle calls on a set of voice ports. All the DSPs on a PVDM belong to only one group. Each DSP can perform a maximum of 100 million instructions per second, enabling greater processing power on an ASI or MRP. There can be up to five DSPs on a single PVDM and up to two PVDMs on an ASI or MRP card. The Cisco IOS software that is packaged with ICS System Software 2.6.0 includes the capability for DSP resources in PVDM0 and PVDM1 to be pooled and shared for use by the FXO ports and digital voice ports (such as T1 ports). Resource sharing enables the most efficient use of DSPs. With this release, support is provided for 30 voice calls on T1 or E1 controller(s) plus eight calls through the FXO interface simultaneously. The remaining DSP resources can be used for transcoding, in which one transcoding session is equal to two voice channels. The total number of voice channels cannot exceed 48 on the Flash-based MRP cards. The number of DSP groups that are created is dependent on two variables:

Configuration of the tdm connected command (see the New CLI Commands section on page 22) The number of voice clocking domains

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DSP Groups and PVDM Guidelines

Table 6

DSP Groups

Is the tdm connected Number of Voice Clocking Domains Command Configured? Configured Yes Yes No No 1 2 1 2

Number of DSP Groups Created 1 2 2 2

The presence or absence of analog or BRI VICs in the chassis does not affect the number of DSP groups that are created. Prior to this shared DSP support, two DSP groups were created when analog and digital ports were installed in two different slots in the Cisco ICS 7750 chassis. This system configuration resulted in the use of a single PVDM by the digital ports, with the second PVDM being used for the analog ports and transcoding activity. This did not allow for sharing of the PVDMs or the full availability of DSP resources, now both of which are supported in the version of the Cisco IOS software that is included in ICS System Software 2.6.0.

Tip

To configure and use all 24 channels (on a T1) or 30 channels (on an E1) on port 1 of the T1/E1 on the MRP3-8FXOM1 card, the T1 or E1 should not share the PVDM with the PVDM used for the FXO ports. This configuration ensures that all DSPs on the PVDM are available for the T1 or E1 port; the T1 or E1 in port 0 (regardless of the slot number) is allocated a dedicated PVDM, and the T1 or E1 in port 1 is configured to share the PVDM with any FXO, FXS, and/or the VIC-2BRI-NT/TE (2-port BRI VIC) ports installed in the second slot.

New CLI Commands


Two new command-line interface (CLI) commands are available for use on the Flash-based MRP cards beginning with ICS System Software release 2.6.0.

The [no] tdm connected command controls the number of DSP groups that are created when there is only one voice T1 or E1 clocking domain in the system.

Tip

It is recommended that you use the tdm connected command when there is only one T1 or E1 port configured for voice (or voice and data) installed in the system. The following are guidelines for using the [no] tdm connected command:
If you do not configure tdm connected, the default configuration creates two DSP groups if

there is a mixture of analog, BRI and T1 or E1 ports installed; PVDMs are never shared in this situation.
If you do configure tdm connected, the following DSP groups are created (irrespective of the

types of VICs installed):


Single voice T1 or E1 clocking domainOne DSP group Two voice T1 or E1 clocking domainsTwo DSP groups

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When tdm connected is configured, a subsequent tdm clock command that configures a port for voice (or both voice and data), or a subsequent reload, will result in the creation of a single DSP group (irrespective of the number of T1s or E1s, and analog VICs installed) except when there are two voice T1 clocking domains.

The [no] tdm multichannel command enables QUICC Multichannel Controller (QMC). This command provides support for up to a maximum of eight channel groups, PRI data (PRI-D) channels, or PRI dialer calls on a single T1 or E1 controller on an MRP, with supported speeds on the individual channels of 48 kbps, 56 kbps, and 64 kbps. If multichannel support is not enabled, speeds of 48 kbps and 56 kbps are not supported. Use the following command to enable the multichannel feature (this feature is not enabled by default):
[no] tdm multichannel {E1/T1} slot/port number timeslot range

where range is 124 or 131. The default is to have all timeslots in Serial Channel Controller (SCC) non-multichannel support mode.

Codec Complexity
Also available with ICS System Software Release 2.6.0 is a new codec complexity command. This command is used to select the DSP image to be applied to the DSPs in the PVDM corresponding to the VIC card slot. The number of channels per DSP that can be supported on the MRP card depends on the codec complexity that is configured and on the DSP image (firmware) being used on an individual VIC. Analog and BRI ports use analog DSP firmware; E1 and T1 ports use Flexi DSP firmware. Each image is capable of handling a different number of voice channels. The number of DSPs that are required on each analog DSP firmware is calculated and loaded on the DSPs, based on the number of analog or BRI ports in the group. The remaining DSPs in the group are loaded with Flexi DSP firmware. When a call is made on a voice port, it uses a DSP from the DSP group to which the voice port belongs. If a DSP serves both analog and E1 or T1 ports, calls originating from the analog ports use only the DSPs that are loaded with analog DSP firmware, and calls originating from the E1or T1 ports use only the DSPs that are loaded with the Flexi DSP firmware. The VIC on the MRP3-8FXOM1 card uses a default DSP firmware of medium complexity. Using the command-line interface, you can configure the codec complexity command to select the DSP image to be applied to the DSPs in the PVDM corresponding to the VIC card slot. This will determine the codecs that are supported. The [no] form of the codec complexity command restores the medium- complexity default. The codec complexity command is supported only on the 4-port, 8-port, and 16-port analog VICs, such as the VIC-4FXS/DID, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards. Refer to the Processor Cards Feature Summary section of the Cisco ICS 7750 System Description for additional information.

Note

For additional information about the tdm commands and codec complexity, refer to Chapter 7, Cisco ICS 7750 Sample Configurations, in the Cisco ICS 7750 Installation and Configuration Guide, and Chapter 9, Solving Voice Problems in the Cisco ICS 7750 Troubleshooting Guide.

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DSP Groups and PVDM Guidelines

PVDM Guidelines
The following are general guidelines for using PVDMs. The use of a PVDM-20 module is subject to a limitation on the MRP and ASI motherboard. The general rules are as follows:

If the PVDMs are shared by the VICs on the MRP or ASI (as one DSP group), only the first four DSPs from each PVDM are accessible. For example, if only one T1 or E1 port is configured for voice, and there are no other analog or BRI VICs installed in the system, the PVDMs could be shared as long as the tdm connected command has been configured. In this situation, only four DSPs on each PVDM can be used, so a PVDM-20 will be treated as a PVDM-16. The recommendation is to use a PVDM-16 instead of a PVDM-20.

Tip

You must configure the tdm connected command in order for the PVDMs to be shared. The default configuration creates two DSP groups unless tdm connected is configured and there is a single voice clocking domain. If the PVDMs are not shared, then all five DSPs on a PVDM-20 are usable. PVDMs are not shared (i.e., two DSP groups are formed) in the following situations:
Mixed analog VIC and T1 or E1 VWICFor example, slot 0 has a VIC-2FXS, slot 1 has a

2MFT-T1, and tdm connected is not configured, or tdm connected is configured along with two voice T1 or E1 clocking domains.
Mixed BRI VIC and T1 or E1 VWICFor example, slot 0 has a VIC-2BRI-NT/TE, slot 1 has

a 1MFT-E1, and tdm connected is not configured, or tdm connected is configured along with two voice T1 or E1 clocking domains.

Note

In the above situations, if the tdm connected command is used and only one voice clocking domain is configured, the PVDMs will be shared.

Two T1 or E1 ports are configured for voice (or voice and data) using the tdm clock commands,

defining two voice clock source domains. In this situation, two DSP groups are created regardless of the mixture of VICs installed and regardless of whether the tdm connected command is configured. In the above situations, a PVDM-20 can be fully used.

If you have only one 1MFT-T1 installed in the MRP, and the other WIC slot is empty, PVDM-16 modules are recommended. One PVDM-16 is sufficient for a full voice T1 using G.711 and maximum echo-cancellation (32 ms). Two PVDM-16 modules would suffice for a full voice T1 with G.729a and 32-ms echo-cancellation. A PVDM-20 is required for E1 ports.

You can determine whether the PVDMs are shared by using the CLI and executing the show voice dsp command from the MRP.

Note

For additional information about PVDM usage and an example output of the show voice dsp command, refer to Understanding the Use of Codecs, DSPs, and Transcoding on the Cisco ICS 7750. For information about voice compression algorithms and PVDM recommendations for ASI and MRP cards, refer to the Cisco ICS 7750 Installation and Configuration Guide.

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Hot Swapping Cards

Hot Swapping Cards


You can hot swap cards while the Cisco ICS 7750 is operating. With hot swapping, you do not need to power down the system.

Warning

Only trained and qualified personnel should be allowed to install or replace this equipment.

Caution

You can install only one system alarm processor (SAP) and one system switch processor (SSP) card in a single Cisco ICS 7750 chassis. If you must hot swap the SAP, the cooling fans do not operate, and the systems ability to detect alarms associated with the operating environment, fans, and power supply modules is degraded until an operational SAP is properly reinserted in the chassis. If you must hot swap the SSP, the system loses LAN connectivity, and calls being made from or to Cisco IP Phones that are routed through that SSP are disconnected until an operational SSP is properly reinserted in the chassis.

Note

Depending on your system configuration, hot swapping SPEs, ASIs, or MRPs can adversely affect users connected to the system. For example, if Cisco CallManager is running on only one SPE, hot swapping that SPE disconnects calls to or from the Public Switched Telephone Network (PSTN) and prevents the system from processing further PSTN traffic until an operational SPE is properly reinserted in the chassis. Similarly, hot swapping an MRP that is in the process of routing voice or WAN traffic prevents that traffic from reaching its destination. Contact your Cisco sales representative for guidelines on installing cards and software on your system for maximum availability and redundancy.

Card and Module Replacement Guidelines


The following are examples of recommended practices for inserting system cards:

Do not force the faceplate into its slot. This action can damage the pins on the backplane if they are not aligned properly with the module or card. Fully depress the ejector levers to ensure that the card or module connector mates with the backplane correctly. The card or module should be firmly seated in the slot. Any card that is only partially connected to the backplane can disrupt system operation. Use the installation screws (at the top and bottom of the card) to secure the card firmly in place in the chassis.

Removing Cards
For card removal instructions, refer to Cisco ICS 7750 FRU Installation and Replacement.
Note

Do not press the SHTDN button on any card other than the SPE card.

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Locating Modules

Locating Modules
This section shows how to locate the DIMM and PVDM slots on SPE310, MRP200, ASI81, ASI160, MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards, and the SIMM (Flash memory) slots on the MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards.

Locating the DIMM Slots on the SPE310


The SPE310 has two DIMM slots (see Figure 2).
Figure 2 SPE310DIMM Locations

DIMM slots

System Processing Engine 310

FOR SERVICE USE ONLY


S U AT ST M AR AL

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D AR O YB KE

US B0

VID EO

N TD SH

US B1

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Locating Modules

Locating the DIMM and PVDM Slots on MRP200 and ASI Cards, and the VPN Module Socket on MRP200 Cards
The MRP200 has one DIMM slot, two PVDM slots, and one VPN module socket. ASI cards have one DIMM slot and two PVDM slots. See Figure 3.
Figure 3 MRP200, ASI81, and ASI160DIMM, PVDM, and VPN Module Locations

PVDM slot

PVDM slot

DIMM slot

WIC/VIC slot 0

Standoff VPN module screw holes socket

WIC/VIC slot 1

Multiservice Route Processor 200

AL

Note

The VPN module socket is installed on the MRP200. The ASI cards do not have a VPN module socket.

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U AT ST

AR

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Locating Modules

Locating the DIMM, PVDM, and Flash Memory Slots on MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 Cards, and the VPN Module Socket on MRP300 Cards
The MRP300 has one DIMM slot, two PVDM slots, one VPN module socket, and one SIMM (Flash memory) slot. The MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards are based on the MRP300 card, and they have one DIMM slot, two PVDM slots, and one SIMM (Flash memory) slot. See Figure 4.
Figure 4 MRP300, MRP3-8FXS, and MRP3-16FXSDIMM, PVDM, SIMM, and VPN Modules

PVDM slot

PVDM slot

SIMM (Flash) slot

DIMM slot

WIC/VIC slot 0

Standoff VPN module screw holes socket

WIC/VIC slot 1

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The VPN module socket is installed on the MRP300. The MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards do not have a VPN module socket.

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Note

The MRP3-8FXS and MRP3-16FXS cards look identical to the ASI81 and ASI160 cards except for the names on the front panel. For a front view of ASI81 and ASI160 cards, refer to the Cisco ICS 7750 System Description, Processor Cards Feature Summary chapter. See Figure 5 on page 29 and Figure 6 on page 30 for illustrations of the front view and the faceplate of the MRP3-8FXOM1 card. Figure 5 shows the front view of an MRP3-8FXOM1 card.
Figure 5 Front View of an MRP3-8FXOM1 Card

Multiservice Route Processor 3-8FXOM1

ST AT US

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Figure 6 shows the DIMM, PVDM, and SIMM modules on the MRP3-8FXOM1 card.
Figure 6 MRP3-8FXOM1DIMM, PVDM, and SIMM Modules

PVDM slot

PVDM slot

SIMM (Flash) slot

DIMM slot

WIC/VIC slot 0

WIC/VIC slot 1

Multiservice Route Processor 3-8FXOM1

IN USE

ST AT US

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Note

The VPN module socket is installed on the MRP300. The MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards do not have a VPN module socket, as shown in Figure 6.

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Removing and Installing Modules


This section explains how to remove and install modules.
Warning

When performing the procedures in this section, wear grounding wrist straps to avoid ESD damage to the Cisco ICS 7750. Do not directly touch the backplane with your hand or any metal tool, to prevent personal injury or equipment damage.

Removing and Installing DIMMs


This section explains how to remove and install DIMMs.

DIMM Orientation
DIMMs are manufactured with polarization notches to ensure proper orientation and with alignment holes to ensure proper positioning. Figure 7 shows the notches and holes on a DIMM. DIMMs are installed with the connector edge down.

Caution

To avoid damaging ESD-sensitive components, observe all ESD precautions. To avoid damaging the underlying board, do not use excessive force when you remove or replace DIMMs.
Figure 7 DIMM Orientation Aids

Connector edge Polarization notches Alignment holes

Removing a DIMM from an SPE Card


Complete the following steps to remove a DIMM from an SPE310:
Step 1

Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors. Locate the DIMM slots on the SPE. See Figure 2 on page 26.

Step 2

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Caution

Handle DIMMs by the edges only. DIMMs are ESD-sensitive components, and they can be damaged by mishandling. Remove the DIMM by pushing the plastic release latches on each side of the DIMM slot outward. (See Figure 8.) This ejects the DIMM from its socket.
Figure 8 Removing a DIMM from an SPE Card

Step 3

System Pr

ocessing

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Step 4 Step 5

Hold the DIMM by the edges with your thumbs and index fingers, and lift it out of the socket. Place the removed DIMM in an antistatic bag to protect it from ESD damage. If necessary, repeat Step 3 and Step 4 for the other DIMM.

Installing a DIMM in an SPE Card


Complete the following steps to install a DIMM in an SPE310:
Step 1

Attach an ESD-preventive wrist strap and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.

Caution

Handle DIMMs by the edges only. DIMMs are ESD-sensitive components, and they can be damaged by mishandling. Remove the DIMM from its antistatic packaging. Hold the DIMM with the polarization notches closer to the card edge and with the connector edge at the bottom.

Step 2 Step 3

Caution

It is normal to feel some resistance when installing a DIMM, but do not use excessive force on the DIMM, and do not touch the surface components. Insert the DIMM perpendicular to the socket. Push the DIMM firmly into place (see Figure 9), using the minimum amount of force required. When the DIMM is properly seated, the socket guide posts fit through the alignment holes, and the locking spring clips click into place.

Step 4

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Figure 9

Installing a DIMM in an SPE Card

System Pr

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Step 5 Step 6

Ensure that each DIMM is straight (perpendicular to the socket). Repeat Step 3 through Step 5 as necessary for a second DIMM.

If you do not intend to install components on any other cards, go to the Installing Cards section on page 44. To install a DIMM on an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI card, continue with the next two sections. To install PVDMs on an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI card, go to the Removing and Installing PVDMs section on page 35. To install a VPN module on an MRP200 or MRP300, go to the Installing a VPN Module in the MRP200 or MRP300 section on page 41.

Removing the DIMM from an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI Card
Complete the following steps to remove the DIMM from an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, or ASI card:
Step 1

Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors. Locate the DIMM slot on the MRP200 or the ASI card (see Figure 3 on page 27), MRP300, MRP3-8FXS, MRP3-16FXS (see Figure 4 on page 28), or the MRP3-8FXOM1 card (see Figure 6 on page 30.)

Step 2

Caution

Handle DIMMs by the edges only. DIMMs are ESD-sensitive components, and they can be damaged by mishandling. Remove the DIMM by pushing the plastic release latches on each side of the DIMM slot outward. (See Figure 10.) This ejects the DIMM from its socket.

Step 3

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Figure 10

Removing the DIMM from an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI Card

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Step 4

Hold the DIMM by the edges with your thumbs and index fingers, and lift it out of the socket. Place the removed DIMM in an antistatic bag to protect it from ESD damage.

Installing a DIMM in an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, or ASI Card


Complete the following steps to install a DIMM in an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI card:
Step 1

Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.

Caution

Handle DIMMs by the edges only. DIMMs are ESD-sensitive components, and they can be damaged by mishandling. Remove the replacement DIMM from its antistatic packaging. Hold the DIMM with the polarization notches closer to the center of the card and with the connector edge at the bottom.

Step 2 Step 3

Caution

It is normal to feel some resistance when installing a DIMM, but do not use excessive force on the DIMM, and do not touch the surface components. Insert the DIMM perpendicular to the socket. Push the DIMM firmly into place (see Figure 11), using the minimum amount of force required. When the DIMM is properly seated, the socket guide posts fit through the alignment holes, and the locking spring clips click into place.

Step 4

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Figure 11

Installing a DIMM in an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI Card

Multiservi

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Step 5

Ensure that the DIMM is straight (perpendicular to the socket).

When you finish installing DIMMs, if you do not intend to install PVDMs or a VPN module on this card and do not intend to install components on any other cards, go to the Installing Cards section on page 44. To install PVDMs on an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI card, continue with the Removing and Installing PVDMs section on page 35. To install a VPN module on an MRP200 or MRP300, go to the Installing a VPN Module in the MRP200 or MRP300 section on page 41.

Removing and Installing PVDMs


This section explains how to remove and install PVDMs on MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, and ASI cards.

Note

PVDM modules and SIMM Flash memory modules are set into the cards in different directions when you remove or install either of these modules. SIMM Flash memory modules are available on MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards only. On the MRP200, ASI81, and ASI160 cards, the PVDM modules tilt from the center of the card to the edge of the card. On the MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards, the PVDM modules tilt from the edge of the card toward the center of the card.

PVDM Orientation
PVDMs are manufactured with a polarization notch to ensure proper orientation and with alignment holes to ensure proper positioning. Figure 12 on page 36 shows the notch and the holes on a PVDM. PVDMs are installed with the connector edge down.

Caution

To avoid damaging ESD-sensitive components, observe all ESD precautions. To avoid damaging MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI cards, avoid using excessive force when you remove or replace PVDMs.

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Figure 12

PVDM Orientation
Alignment holes

Connector edge

Polarization notch

Removing PVDMs
Complete the following steps to remove PVDMs:
Step 1

Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors. Locate the PVDM slots on the MRP200 or the ASI card (see Figure 3 on page 27), MRP300, MRP3-8FXS, MRP3-16FXS card (see Figure 4 on page 28), or the MRP3-8FXOM1 card (see Figure 6 on page 30.)

Step 2

Caution

Handle PVDMs by the card edges only. PVDMs are ESD-sensitive components, and they can be damaged by mishandling. Remove one PVDM at a time, beginning with the PVDM closest to the rear of the card. To lift the PVDM out of its socket, pull the locking spring clips on both sides outward, and tilt the PVDM so that it is free of the clips.

Step 3

On the MRP200, ASI81, or ASI160 cards, tilt the PVDM away from the rear of the card. (See Figure 13 on page 37.)

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Figure 13

Removing PVDMs on the MRP200, ASI81, or ASI160

Top view
2. Push the top of the PVDM forward and down.

1. Pull the locking spring clips outward.

PVDM polarization notch

On the MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 cards, tilt the PVDM toward the rear of the card. (See Figure 14.)
Removing PVDMs on the MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3=-8FXOM1

Figure 14

Top view
2. Push the top of the PVDM backward and down.

43730

PVDM polarization notch

1. Pull the locking spring clips outward.

Step 4 Step 5

Hold the PVDM by the edges with your thumbs and index fingers, and lift it out of the socket. Place the removed PVDM in an antistatic bag to protect it from ESD damage. Repeat Step 4 for the second PVDM.

Installing PVDMs
Complete the following steps to install PVDMs:
Step 1

Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors.

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Step 2

Locate the PVDM slots on the MRP200 or on the ASI card (see Figure 3 on page 27), or on the MRP300, MRP3-8FXS, MRP3-16FXS card (see Figure 4 on page 28), or the MRP3-8FXOM1 card (see Figure 6 on page 30.)

Caution

Handle PVDMs by the card edges only. PVDMs are ESD-sensitive components, and they can be damaged by mishandling. Hold the PVDM with the polarization notch closer to the card edge and the connector edge at the bottom (see Figure 13 on page 37). On the MRP200, ASI81, and ASI160 cards, beginning with the slot closest to the front of the card, insert the PVDM into the connector slot at an angle, tilted toward the center of the card. Align or move the PVDM into a vertical position (see Figure 15), using the minimum amount of force required. When the PVDM is properly seated, the socket guideposts fit through the alignment holes, and the connector springs click into place.
Figure 15 Installing PVDMs on the MRP200, ASI81, or ASI160

Step 3 Step 4

View from side of card

1. Insert the PVDM into the socket at an angle from vertical. 2. Push the top of the PVDM down and back. 3. The socket guide posts fit through the holes in the PVDM. 4. The locking springs clip into the back of the PVDM.

Step 5 Step 6

Ensure that the PVDM is straight and that the alignment holes line up with the plastic guides on the socket (see Figure 13 on page 37). On the MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards, beginning with the slot closest to the front of the card, insert the PVDM into the connector slot at an angle, tilted toward the rear of the card. Align or move the PVDM into a vertical position (see Figure 16 on page 39), using the minimum amount of force required. When the PVDM is properly seated, the socket guideposts fit through the alignment holes, and the connector springs click into place.

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Figure 16

Installing PVDMs on the MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1

View from side of card

1. Insert the PVDM into the socket at an angle from vertical. 2. Push the top of the PVDM down and forward. 3. The socket guide posts fit through the holes in the PVDM. 4. The locking springs clip into the back of the PVDM.

Step 7

Ensure that the PVDM is straight and that the alignment holes line up with the plastic guides on the socket (see Figure 14 on page 37).

Caution

It is normal to feel some resistance, but do not use excessive force on the PVDM, and do not touch the surface components. Repeat Step 3 through Step 7 for the second PVDM.

Step 8

Removing and Installing SIMMs


This section explains how to remove and install SIMM Flash memory modules on MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards.

Note

SIMM Flash memory modules are available on the MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1 cards only. Complete the following steps to remove the SIMM Flash memory module from an MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 card:

Step 1

Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors. Locate the SIMM Flash memory slot on the MRP300, MRP3-8FXS, or MRP3-16FXS card. (See Figure 4 on page 28 and Figure 6 on page 30.)

Step 2

Caution

Handle SIMMs by the edges only. SIMMs are ESD-sensitive components, and they can be damaged by mishandling.

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Step 3 Step 4

Remove the SIMM by pulling the locking spring clips on both sides outward and tilting the SIMM free of the clips. Hold the SIMM by the edges with your thumbs and index fingers, and lift it out of the socket. Place the removed SIMM in an antistatic bag to protect it from ESD damage.

Installing a SIMM in an MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 Card


Complete the following steps to install a SIMM Flash memory module in an MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 card:
Step 1

Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors. Locate the SIMM Flash memory slot on the MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 card (see Figure 4 on page 28 and Figure 6 on page 30.)

Step 2

Caution

Handle SIMMs by the edges only. SIMMs are ESD-sensitive components, and they can be damaged by mishandling. Remove the replacement SIMM from its antistatic packaging. Face the front panel of the MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 card. Hold the SIMM with the component side toward you.

Step 3 Step 4

Caution

It is normal to feel some resistance when installing a SIMM, but do not use excessive force on the SIMM, and do not touch the surface components. Position the SIMM so that the indexing slot in the connector (bottom edge) of the SIMM is lined up with the indexing tab inside the SIMM slot. Tilt the SIMM 45 degrees away from the rear of the card, and insert it into the slot (see Figure 17). Rock it into its vertical position, using the minimum amount of force required. When the SIMM is properly seated, the connector springs will click into place.

Step 5

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Figure 17

Installing a SIMM Flash Memory Module in an MRP300, MRP3-8FXS, MRP3-16FXS, or MRP3-8FXOM1 Card

View from side of card


1. Insert the SIMM into the socket at an angle 45 from vertical.

2. Push the SIMM down and forward.

3. The socket guide posts insert through the SIMM holes (on both sides). 4. The locking spring will clip the front side of the SIMM when it is fully installed (on both sides).
65287

When you finish installing a SIMM, if you do not intend to install a VPN module on this card and do not intend to install components on any other cards, go to the Installing Cards section on page 44. To install PVDMs on an MRP200, MRP300, MRP3-8FXS, MRP3-16FXS, MRP3-8FXOM1, or ASI card, continue with the Removing and Installing PVDMs section on page 35. To install a VPN module on an MRP200 or MRP300, go to the Installing a VPN Module in the MRP200 or MRP300 section on page 41. To install DIMMs on an SPE, go to the Installing a DIMM in an SPE Card section on page 32.

Installing a VPN Module in the MRP200 or MRP300


Follow these steps to install a VPN module in the MRP200 or MRP300:
Step 1

Attach an ESD-preventive wrist strap, and ensure that it makes good contact with your skin. Connect the equipment end of the wrist strap to the metal back plate of the chassis, avoiding contact with the connectors. Locate the VPN module socket and the two holes in the MRP200 motherboard that are used for the VPN module standoff screws (see Figure 3 on page 27). For the MRP300, see Figure 4 on page 28. Turn the MRP bottom side up, and attach the two metal standoffs to the MRP200 or MRP300, using the screws provided with the VPN module (see Figure 18 on page 42). The standoffs should be on the same side of the motherboard as the VPN module socket.

Step 2 Step 3

Caution

Handle the MRP200 or MRP300 and the VPN module by the card edges only. These items are ESD-sensitive components, and they can be damaged by mishandling.

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Figure 18

Installing Standoffs

Step 4

Turn the MRP right side up, and insert the VPN module into the VPN module socket (see Figure 19).

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Figure 19

Installing the VPN Module

Step 5

Secure the VPN module to the metal standoffs (see Figure 20).
Figure 20 Securing the VPN Module

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Installing Cards

Installing Cards
For card installation instructions, refer to Cisco ICS 7750 FRU Installation and Replacement.

RMA Return Instructions


Under the terms and conditions of the Cisco Systems return materials authorization (RMA) policy, any replaced RMA parts must be returned to Cisco Systems. Follow these guidelines to return parts:

Use the disposable grounding wrist trap when packing and handling electronic part(s). Reuse the original packaging material to return electronic parts. Affix an RMA return shipping label to the outside of each package. Write the RMA number on the outside of all packages you return and in the reference field (Section 2) on the waybill. Return the parts within ten days of the date that you receive the replacement parts, or you will be billed for the outstanding parts at list price. If you are unable to return the parts within this time frame, you must call Asset Recovery at 408 526-7284 to get an approved extension. You are responsible for all return shipping costs and customs duties. For all non-U.S. returns, you must include five copies of the proforma/customs invoice for each shipment, which lists the following items: RMA number; value of the items; description of items (including the Cisco product number). Send a copy of the waybill and flight details by fax to Cisco USA at 408 526-5533. You can also send a copy of the waybill and flight details by e-mail to asset-recovery@cisco.com. Either method eliminates the need for further information from you and assists Cisco Systems in closing the RMA. For U.S. returns, please send a copy of the ship date and waybill tracking number as follows:
Fax: 408 526-5533 E-mail: asset-recovery@cisco.com

For all returns, ship the return parts freight-prepaid to: Cisco Systems RMA Receiving 2011A Senter Road Docks 2-3-4 San Jose, CA 95112 Attention: RMA #

Checking the Status of Returned RMA Parts


To check the status of your RMA on the web, go to the following website: http://www.cisco.com/cgi-bin/front.x/agents/svo_tools/SVOStatusDispatcher

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Related Documentation

If you have any questions, please use any of the following methods to contact Cisco Systems:

For U.S. customers: 800 800-1180, extension 6-7284 For international customers: 408 526-7284 For all customers:
FAX number: 408 526-5533 Electronic mail: asset-recovery@cisco.com

Related Documentation
Use this document with the documents listed in the following sections.

Cisco ICS 7750 Documents


The following publications are companion documents to this document and are available at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/index.htm For information about removing and replacing system cards and their modules, power supply modules, and the fan tray, refer to Cisco ICS 7750 FRU Installation and Replacement: http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsfru26.htm For a description of the key installation, configuration, operation, and maintenance tasks on the Cisco ICS 7750, refer to the Cisco ICS 7750 Installation and Configuration Guide: http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsicg26/index.htm For information about maintenance and troubleshooting the Cisco ICS 7750 (intended for system administrators and equipment installers), refer to the Cisco ICS 7750 Troubleshooting Guide. http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icstg26/index.htm For a description of the features, modifications, and caveats for the Cisco Integrated Communications System 7750 (Cisco ICS 7750) release 2.6.0, refer to Release Notes for System Software Release 2.6.0 on the Cisco ICS 7750: http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsrn26.htm For a summary of the documentation that is available for the Cisco ICS 7750, as well as the documentation for the applications that run on the Cisco ICS 7750, refer to the Cisco ICS 7750 Documentation Locator for Release 2.6.0: http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsloc26.htm The documents described in this section are available on Cisco.com and on CD:

On Cisco.com, starting under the Service & Support heading, navigate to Technical Documents > Voice/Telephony > Cisco ICS 7750. On the Documentation CD-ROM (order number DOC-CONDOCCD=), navigate to Product Documentation > Voice/Telephony > Cisco ICS 7750.

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Obtaining Documentation

Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web


You can access the most current Cisco documentation on the World Wide Web at the following URL: http://www.cisco.com Translated documentation is available at the following URL: http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation
Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace: http://www.cisco.com/cgi-bin/order/order_root.pl Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store: http://www.cisco.com/go/subscription Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. You can also e-mail your comments to bug-doc@cisco.com. To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address: Cisco Systems, Inc. Document Resource Connection 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments.

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Obtaining Technical Assistance


Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity Resolve technical issues with online support Download and test software packages Order Cisco learning materials and merchandise Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL: http://www.cisco.com

Technical Assistance Center


The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center. Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. Priority level 3 (P3)Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue. Priority level 2 (P2)Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available. Priority level 1 (P1)Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

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Obtaining Technical Assistance

Cisco TAC Web Site


The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL: http://www.cisco.com/tac All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register: http://www.cisco.com/register/ If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL: http://www.cisco.com/tac/caseopen If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center


The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case. To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.

This document is to be used with the documents listed in the Related Documentation section.

CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networkers, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0711R)

Copyright 2002, Cisco Systems, Inc. All rights reserved.

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