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IT284 / IT 284 / Week 1 Assignment: Defining Computer Support

IT284 / IT 284 / Week 1 Assignment: Defining Computer Support

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Published by Number1Tutor
Assignment: Defining Computer Support
 Research, using at least 3 references, and Write, in APA format, a 700-word paper in response to the following:
 You are a support technician manager building a help desk team. Your primary operation is to service customers with both hardware and software issues from a variety of PC platforms. Explain the position of a help desk worker to your newly-hired employees. Your paper must include the following:
 The different levels of customer service
 The role of a support technician
 Methods and tools required to support consumers
 Distinction between internal versus external users and their requirements
 Current trends within computer support
Assignment: Defining Computer Support
 Research, using at least 3 references, and Write, in APA format, a 700-word paper in response to the following:
 You are a support technician manager building a help desk team. Your primary operation is to service customers with both hardware and software issues from a variety of PC platforms. Explain the position of a help desk worker to your newly-hired employees. Your paper must include the following:
 The different levels of customer service
 The role of a support technician
 Methods and tools required to support consumers
 Distinction between internal versus external users and their requirements
 Current trends within computer support

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Published by: Number1Tutor on Oct 11, 2011
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