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IT284 / IT 284 / Final Project: Handling Difficult Customers (paper only)

IT284 / IT 284 / Final Project: Handling Difficult Customers (paper only)

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Published by Number1Tutor
Final Project: Handling Difficult Customers
 Resource: Appendix A
 Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of these common complaint behaviors and address how you would resolve them using the following concepts:
o Consumer emotions
o Ownership strategies
o Self-control strategies
o Adaptation
o Mistaken customers
o Problem customers
 Research, using at least 3 references, and Write, in APA format, a 1,050- to 1,400-word paper identifying the significance of each of concept and the possible challenges that may arise during the resolution process.
 Create a 10- to 15-slide Microsoft® PowerPoint® presentation reinforcing the key tactics needed to minimize consumer conflict when providing computer support services. Your presentation must be outlined as if you are a trainer trying to familiarize each newly-hired support technician with their work. At the end of your presentation, your audience must have insight into the components of enterprise computer support.
Final Project: Handling Difficult Customers
 Resource: Appendix A
 Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of these common complaint behaviors and address how you would resolve them using the following concepts:
o Consumer emotions
o Ownership strategies
o Self-control strategies
o Adaptation
o Mistaken customers
o Problem customers
 Research, using at least 3 references, and Write, in APA format, a 1,050- to 1,400-word paper identifying the significance of each of concept and the possible challenges that may arise during the resolution process.
 Create a 10- to 15-slide Microsoft® PowerPoint® presentation reinforcing the key tactics needed to minimize consumer conflict when providing computer support services. Your presentation must be outlined as if you are a trainer trying to familiarize each newly-hired support technician with their work. At the end of your presentation, your audience must have insight into the components of enterprise computer support.

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Published by: Number1Tutor on Oct 11, 2011
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