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Table Of Contents

the Business VieW
the it VieW
What Causes it and Business MisaLignMent?
hoW Lean it enCourages aLignMent and Creates VaLue
MoVing forWard
endnotes
a Brief history of Continuous iMProVeMent
the age of scientific Management: 1890–1940
the age of engagement: 1940–1995
the age of integration: 1996–Present
Lean PrinCiPLes
Constancy of Purpose
respect for People
Proactive Behavior
Voice of the Customer
Quality at the source
systems thinking
flow, Pull, and just in time
Culture
the CentraL ConCePts of VaLue and Waste
Value stream
Value
Value-added Work: Va, nVa, and nnVa
Unevenness: Mura
Overburden: Muri
Waste: Muda
The Power of the Three Ms
Lean tooLs oVerVieW
a3 thinking, the scientific Method, and PdCa
Value stream Mapping
Kaizen
System and Process Kaizen
Kaizen events, Projects and Daily Improvement
Kaikaku
standardized Work
5s and the Visual Workplace
Let’s get started!
Why hasn’t it Been a foCus of Lean?
What is it’s Burning PLatforM for transforMation?
Lean versus traditional it: a natural tension?
Legacy systems
What about Process Maturity Models?
What is inforMation Waste?
excess information inventory Waste
information overprocessing Waste
Poor data Quality Waste
Learning to see inforMation Waste
HEALTH CARE INFORMATION QUALITy
Lean and green it
the tooLs of Lean it
hoW do We DO Lean it?
ChaPter oBjeCtiVes
the intangiBLe nature of inforMation VaLue and Waste
the efficiency–flexibility trade-off: agility
Process versus Practice
What ProCesses and PraCtiCes are “Best”?
BenChMarKing: no need to reinVent the WheeL
using MeasureMent effeCtiVeLy
Compliance: a special form of Measurement
Business ProCess ManageMent (BPM)
Prioritizing ProCess iMProVeMent With strategy
supporting Processes
innovating Processes
the it organization’s ContriBution
Push Versus PuLL: What Went Wrong With MrP?
fLoW, BaLanCe, and agiLity
KanBan is an InfOrMaTIOn SySTeM for PuLL
Creating a LeVeL sCheduLe
it deMand ManageMent: the foundation for fLoW
only three Choices When demand exceeds Capacity
the it demand Management Cycle
Demand Planning
flow Simplifies Demand Planning
Capacity Planning
Balancing
executive review
Lean it Lessons Learned froM the shoP fLoor
CoMMuniCation
KnoWLedge ManageMent and CoLLaBoration
Knowledge Management
Collaborative Workspaces
THE EVOLUTION OF A LEAN INTRANET SITE
it service desk (help desk)
education and training
PerforManCe MeasureMent
Lean Business intelligence
rapid acquisition and integration
strategy dePLoyMent
Measuring VaLue: Lean aCCounting
foCus on Creating VaLue, not Cost reduCtion
the iMPortanCe of the Lean ManageMent systeM
QuaLity is free
funCtionaL siLo or VaLue- adding serViCe Center?
itiL: a Lean aPProaCh to it serViCes ManageMent
itiL is a set of integrated Processes
HOW ITIL EMPHASIzES QUALITy AT THE SOURCE
how itiL supports Lean it
a3 Problem Solving
Lean tiPs for suCCessfuL it serViCes adoPtion
the ChaLLenges of traditionaL softWare deVeLoPMent
Lean softWare deVeLoPMent BasiCs
Lean softWare deVeLoPMent Life CyCLe
organization and approach
requirements definition
demand Management
execution and test iterations
Customer service and support
Measurements
iMPLeMentation and integration Lessons Learned
the VaLue of effeCtiVe ProjeCt ManageMent
the Project Management Body of Knowledge
Portfolio Management
Program Management
The Project Management Office
IS LEAN A PROGRAM?
Project Management
Lean ProjeCt ManageMent
the triple Constraints Model
applying Lean thinking to Project Management
PLAN
THE FIVE WHyS
THE FISHBONE DIAGRAM
execute
Monitor and Control
Close
Lean ProjeCt ManageMent enaBLes the Lean enterPrise
hoW to LaunCh a Lean enterPrise transforMation
strategiC intent
LeadershiP is a state of Mind
the iMPortanCe of effeCtiVe ManageMent systeMs
strategy deployment
integrating Lean it
PeOPLe Lead Lean it Change
hoW to start the Lean it transforMation
Lean it transforMation roadMaP
strategy
establish Leadership Vision and Consensus
articulate strategic intent and drivers
PLanning
define and Communicate the transformation Plan
IT’S STOP-DOING LIST
Build a Lean Leadership team
Create a Basic toolkit
assess Key enterprise Value streams
exeCution
Launch Pilot Kaizen Projects
invest in enterprise-Wide infrastructure
WHO GOES FIRST?
Consolidate gains and Build Momentum
setting the PaCe for Change
Case Studies
Barry-WehMiLLer: Lean and erP WorK together
Con-Way: doCuMent ManageMent VirtuaL 5s
Con-Way: foCused VaLue streaMs
Appendix A: A Brief History of Continuous Improvement
Appendix B: How Lean and Six Sigma Work Together
foCus
roLes
ProjeCt size and duration
ProjeCt seLeCtion
CoMPLeMentary CoexistenCe
Appendix C: Information Wastes
Appendix D: IT Service Desk A3 Example
Index
About the Authors
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Lean IT Enabling and Sustaining Your Lean Transformation

Lean IT Enabling and Sustaining Your Lean Transformation

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Published by Ahmed Soliman

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Published by: Ahmed Soliman on Oct 14, 2011
Copyright:Attribution Non-commercial

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