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communication_hand_book

communication_hand_book

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Published by api-3697145
This book will help u to improve communication.
This book will help u to improve communication.

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Published by: api-3697145 on Oct 16, 2008
Copyright:Attribution Non-commercial

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05/09/2014

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ABB Lummus Global B.V.
LGN SFOR 02-7000-02.021 (2002-01-01) Blank US ABB Portrait.dot
Page 1 of 34
COMMUNICATING EFFECTIVELY
COMMUNICATION HANDBOOK
\u201cLet Us Give You a Hand in Communicating Effectively\u201d
ABB Lummus Global B.V.
The Hague, The Netherlands
Edited by:

Alexandra Atepaeva
Debbie Evers
Loes van Gijn
Bianca de Ruiter

COMMUNICATION HANDBOOK
ABB Lummus Global B.V.
COMMUNICATION HANDBOOK
COMMUNICATING EFFECTIVELY
2
Introduction

The purpose of this Communication Handbook is to assist you in communicating effectively. It gives clear practical tips per each topic that might be applicable to your daily communication within the company.

The layout of the Handbook is very simple with an index of topics for quick refer- ence. There are also some pages at the end of the Handbook, which you can use for your personal notes.

The Handbook is advised to be kept on the work desk for an easy reach when
needed.

For further support and advice on communication you can always contact the
TQM Communication Group in room 1317 (Alexandra Atepaeva, Debbie Evers,
Loes van Gijn, Bianca de Ruiter).

ABB Lummus Global B.V.
COMMUNICATION HANDBOOK
COMMUNICATING EFFECTIVELY
3
\ue000\ue001\ue002\ue003\ue004\ue005\ue006
How to \u2026
1. Be a good communicator
p. 4
2. Communicate effectively
p. 5
3. Listen strategically
p. 7
4. Win people\u2019s cooperation
p. 9
5. Negotiate
p. 11
6. Give feedback
p. 12
7. Deal with criticism
p. 14
8. Keep discussions from turning into arguments
p. 16
9. Resolve conflict
p. 18
10. Present
p. 20
11. Use e-mail properly
p. 21
12. Use voice mail effectively
p. 23
13. Telephone effectively
p. 25
14. Use your voice effectively
p. 26
15. Have an effective meeting
p. 28
16. Have an effective brainstorming session
p. 29
17. Final Tips
p. 31

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