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Chap 004

Chap 004

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Published by Abdelrahman Zohairy

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Published by: Abdelrahman Zohairy on Oct 17, 2011
Copyright:Attribution Non-commercial

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08/20/2013

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Chapter 04 - Product and Service Design
Chapter 04Product and Service Design
 
True / False Questions
 
1. Global teams provide diversity while eliminating conflicts and miscommunication.
FALSE
 
 AACSB: MD Difficulty: MediumTLO: 14Taxonomy: Knowledge 
2. A ‘House of Quality' is achieved when no department in a single location has more than15% rejects.
FALSE
 
 Difficulty: EasyTLO: 9Taxonomy: Knowledge 
3. Concurrent Engineering is another term for sequential development.
FALSE
 
 Difficulty: EasyTLO: 9Taxonomy: Knowledge 
4. One of the main advantages of standardization is that it increases the potential variety ofproducts.
FALSE
 
 Difficulty: MediumTLO: 4Taxonomy: Knowledge 
4-1
 
Chapter 04 - Product and Service Design
5. A disadvantage of standardization is the possibility of standardizing designs too early,which may make it difficult to modify in the future.
TRUE
 
 Difficulty: MediumTLO: 4Taxonomy: Knowledge 
6. Reducing consumer choices makes service more efficient.
TRUE
 
 Difficulty: EasyTLO: 14Taxonomy: Knowledge 
7. Modular design increases costs of purchasing and controlling inventory compared to non-modular.
FALSE
 
 Difficulty: MediumTLO: 4Taxonomy: Knowledge 
8. Product failures can be easier to remedy with modular design.
TRUE
 
 Difficulty: MediumTLO: 4Taxonomy: Knowledge 
9. One motivation for an organization to redesign its product or service is to avoid thealternative of downsizing the organization.
TRUE
 
 Difficulty: EasyTLO: 2Taxonomy: Knowledge 
4-2
 
Chapter 04 - Product and Service Design
10. A major benefit of Computer Aided Design (CAD) is the increased productivity ofdesigners.
TRUE
 
 AACSB: IT  Difficulty: EasyTLO: 10Taxonomy: Knowledge 
11. Most of the time what is called product or service design is actually a redesign of anexisting product or service.
TRUE
 
 Difficulty: EasyTLO: 2Taxonomy: Knowledge 
12. A service blueprint is quite similar to an architectural drawing.
TRUE
 
 AACSB: RT  Difficulty: EasyTLO: 13Taxonomy: Knowledge 
13. The process of dismantling and inspecting a competitor's product to discover productimprovement is called benchmarking.
FALSE
 
 Difficulty: EasyTLO: 9Taxonomy: Knowledge 
4-3

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