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An analysis of the use of social media, crowdsourcing and crisis mapping during HurricaneIrene 
Hurricane Irene: an analysis of the useof social media, crowdsourcing andcrisis mapping.
 An opendocumentprepared on behalf of theSocial Media in Emergency Management Community 1
 
An analysis of the use of social media, crowdsourcing and crisis mapping during HurricaneIrene 
Table of contents 1.Executive Summary: Event overview and general observations2.Objectives3.How social media, crowdsourcing and crisis mapping were used3.1 by local/municipal agencies/entities3.2 at the state level3.3 by the federal family3.4 by NGOs and service agencies3.5 by digital volunteer communities and citizens3.6 by legacy media and the private sector 4.How
official agencies integrated social media based, crisis mapping andcrowdsourcing initiatives in their efforts
5.Suggestions on how to better coordinate related activities at all levels6.Open comment section7.Conclusion 
2
 
An analysis of the use of social media, crowdsourcing and crisis mapping during HurricaneIrene 
1. Overview:
 Hurricane Irene was a huge storm in terms of both the amount of land and number people sheimpacted. Although the storm did not cause the catastrophic damage that was predicted, duein large part to being downgraded to a tropical storm when it made landfall in New York, it stillproved to be both deadly and costly. See thisWikipedia postfor an overview of the path of thestorm and its consequences:...Irene caused widespread destruction and at least 55 deaths; monetary losses in theCaribbean could be as high as US$3.1 billion according to preliminary estimates. Earlydamage estimates in the U.S. are about $10–15 billion. The storm affected people from Puerto Rico to Vermont, and all along the way people tweeted,blogged, posted to facebook, upload media via YouTube, pictures via Flickr, and commentsvia Tumblr (along with many other social networking sites). This report will examine what rolesocial media (SM), crowdsourcing (CS) and crisis mapping (CM) played for official agencies, themedia, non-governmental organizations (NGOs), digital volunteers and citizens, before, duringand after the storm.Our efforts, however, will be driven by these key questions below, although the answers tosome still remain elusive. Did municipal, state or federal agencies, either use or promote digital volunteer efforts designed to collect citizen-generated data via social networks and process thatunformed data into usable information?In other words, how valid were these efforts and what of their usefulness?Moreon this topic in this blog post.Did the emergency management community use online social networks to gather vital information to assess the situation and allocate resources?Was there any coordination amongst the many crisis mapping initiatives?Who were the target audiences of these efforts (citizens, decision makers, other volunteer organizations)? Were those populations successfully engaged?Was the collective behaviour and/or interaction of these audiences impacted bySM, CS and CM efforts, wherever they might have originated from?Was there interaction between official agencies and volunteer/citizen-driven SM, CS andCM projects? Were there opportunities offered by official agencies for feedback?Did SM, CS and CM efforts enhance preparedness and collective resiliency?What was the actual efficacy of the use of social media, CS and CM, mostly how theymanage to affect behaviour among the populations impacted by the storm? What was the use of mobile devices in relation to social media and emerging3
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