Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword or section
Like this
7Activity
P. 1
TQM Evolution

TQM Evolution

Ratings: (0)|Views: 883 |Likes:
Published by Vijayakumar

More info:

Published by: Vijayakumar on Oct 19, 2011
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PPT, PDF, TXT or read online from Scribd
See more
See less

05/26/2013

pdf

text

original

 
Total Quality Management
 
2
Introduction
What is quality?
Dictionary has many definitions: “Essential characteristic,”“Superior,” etc.
 Some definitions that have gained wide acceptance in various
organizations:
Quality is customer satisfaction
,” “
Quality isFitness for Use
.”
 
The American National Standards Institute (ANSI) and theAmerican Society for Quality (ASQ) define quality as:
The totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.
 
 
3
Introduction
What is TQM?A comprehensive, organization-wide effort to improve the qualityof products and services, applicable to
all
organizations.

Activity (7)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
Ra-eha Ahmed liked this
Ankush Das liked this
Gel Monzon liked this
Maureen P. Icaro liked this
Kay Talisayon liked this

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->