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Client Feedback Form

Your feedback is vital to me! Please take a moment to let me know how well I am meeting yourexpectations, and tell me where I might make improvements.

Service

1. Do I answer your questions thoroughly or explain processes to your satisfaction?Yes No2. Do I respond to your communications in a consistently timely manner?Yes No3. Am I polite, courteous, friendly and professional?Yes No4. Do you like that I take the initiative to contribute ideas and suggestions?Yes No5. Are my suggestions and ideas helpful to you in your business?Yes No6. Do I demonstrate knowledge, technical skills and competence in my work for you?Yes No7. Are your expectations for working with a Virtual Assistant being met or exceeded?Yes No8. On a scale of 1-

10 (with 10 being “exceptional”), how happy are you with your overall customer

service experience?1 2 3 4 5 6 7 8 9 10

Comments

Please give me any constructive feedback or suggestions you feel will help me improve my service toyou.What am I doing right? _________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ What could I improve upon? ____________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________