3ITD #11 ‘Integrating IT to shared services structures’ © IT Decisions 21 October 2011 – All rights reserved
To explore the issue of integrating IT into a shared service function we asked four questions – threeof which were multiple choice and one designed to promote an open discussion.We received answers from 22 executives from 16 industry sectors: shipbuilding, pharmaceuticals,logistics, consumer services, transportation, insurance, broadcasting, consumer goods, media,chemicals, engineering, education, food production, real estate, automotive, and telecoms.
Question 1: Could you (or are you already) achieving an economy of scale by sharing IT servicesacross the organization?
This was very much a mixed answer and perhaps it depends on the scale of sharing involved. Almosthalf of respondents (45.5%) confirmed that they are using a shared services model to achieveeconomies of scale for IT, but a further 36.4% noted that they are partially working this way.Taken together this is quite a strong vote of confidence in the shared service model working for IT,with 4 out of 5 respondents confirming that they are working partially or entirely within a sharedservices model for IT.
0 1 2 3 4 5 6 7 8 9 10YesNoPartially45.5%18.2%36.4%