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3CXPhoneSystemManual5

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Sections

1. Introduction to 3CX Phone System for Windows
What is 3CX Phone System for Windows?
Benefits of an IP Phone System / IP PBX
How an IP Phone system works
SIP phones
Software based SIP phones
Hardware based SIP Phones
Analogue phones using an ATA adapter
3CX Phone System components
3CX Phone System editions
What’s new in 3Cx Phone System V5?
All versions
Small Business, Pro and Enterprise editions
2. Installing 3CX Phone System for Windows
System requirements
Run set-up
Activating 3CX Phone System
Firewall configuration
3CX Phone System behind a NAT / firewall
Firewall installed on the 3CX Phone System machine
Installing the 3CX VOIP Client
The 3CX VOIP Client User manual
3. Creating Extensions
Introduction
Adding Extensions
Configuring the SIP phones
Testing your setup
1. Check Phone System status with the status monitor
2. Place a call to another extension
3. Troubleshooting tips
Importing extensions
4. Adding PSTN line(s) via a VOIP Gateway
What is a VoIP Gateway?
VOIP Gateway configuration overview
Step 1: Create the PSTN lines in 3CX Phone System
Step 2: Configure the VoIP gateway
Generating a configuration file
Configuring the PSTN Interface
5. Adding lines hosted by a VOIP Provider
Step 1: Create an account with a VOIP Provider
Step 2: Add the VoIP provider account in 3CX Phone System
6. Creating Outbound Call Rules
Creating an outbound call rule
Manage outbound call rules
7. The Digital Receptionist / Auto attendant
Recording a menu prompt
Recording the prompt in Windows Sound Recorder
To record the prompt in Windows Sound Recorder:
Creating a digital receptionist
Allowing callers to dial a known extension directly
Call By Name
Self-identification Message
Calling
8. Adding Direct numbers using DID/DDI lines
DID numbers and 3CX Phone System – How it works
Adding a DID line
Troubleshooting DID lines
9. Ring groups & Call Queues
Ring Groups
Call Queues (Paid editions only)
10. Generating Call Reports
Introduction to reports
Creating a report
Analyzing the call logs
11. Connecting 3CX Phone Systems
Creating a bridge
Calling a party on the other 3CX Phone System
12. General configuration
Admin credentials
General Settings
SIP Port
Ports to use for internal calls
Ports to use for external calls
Voicemail and FAX delivery settings
Fax service settings
STUN Server Options
Settings for direct SIP calls
Logging Level
Configuring office hours
Exchange 2007 Unified Messaging Integration
e 164 number processing
Firewall options
Other
Backup and Restore
System prompts
Update console
13. Troubleshooting
Configuration guides
Support FAQ
Web Forum
Index

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Category:	Uncategorized.
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Upload Date:	10/22/2011
Copyright:	Attribution Non-commercial
Tags:	No tags

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