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TestKing 70-272 v11

TestKing 70-272 v11

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Microsoft 70-272
Supporting Users and Troubleshooting Desktop Applications
on a Microsoft Windows XP Operating System
Version 11.0
70-272
Leading the way in IT testing and certification tools,www.testking.com- 2 -
Important Note
Please Read Carefully
Study Tips

This product will provide you questions and answers along with detailed explanations carefully compiled and written by our experts. Try to understand the concepts behind the questions instead of cramming the questions. Go through the entire document at least twice so that you make sure that you are not missing anything.

Further Material

For this exam TestKing also provides:
* Online Testing. Practice the questions in an exam environment.
Try a demo:http://www.testking.com/index.cfm? pageid=724

Latest Version

We are constantly reviewing our products. New material is added and old material is revised. Free updates are available for 90 days after the purchase. You should check your member zone at TestKing an update 3-4 days before the scheduled exam date.

Here is the procedure to get the latest version:
1. Go towww. testking.com
2. Click on Member zone/Log in
3. The latest versions of all purchased products are downloadable from here. Just click
the links.
For most updates, it is enough just to print the new questions at the end of the new version,
not the whole document.
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Exam number and version, question number, and login ID.
Our experts will answer your mail promptly.
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Each pdf file contains a unique serial number associated with your particular name and contact information for security purposes. So if we find out that a particular pdf file is being distributed by you, TestKing reserves the right to take legal action against you according to the International Copyright Laws.

70-272
Leading the way in IT testing and certification tools,www.testking.com- 3 -
Table of contents
Topic 1, Configuring and Troubleshooting Applications (41 questions)................................... 5

Section 1: Configure and troubleshoot Office applications (3 questions).............................. 5
Subsection, Answer end-user questions related to configuring Office applications (0
questions)............................................................................................................................ 8
Subsection, Set application compatibility settings (1 question)......................................... 8
Subsection, Troubleshoot application installation problems (13 question)........................ 9
Subsection, Configure and troubleshoot e-mail account settings (2 questions)............... 16

Section 2: Configure and troubleshoot Internet Explorer (5 questions)............................... 17
Section 3, Configure and troubleshoot Outlook Express (2 questions)................................ 20
Subsection, Answer end-user questions related to configuring Outlook Express (0

questions).......................................................................................................................... 21
Subsection, Configure and troubleshoot newsreader account settings (1 question)........ 21
Subsection, Configure and troubleshoot e-mail account settings (0 questions)............... 22
Section 4: Configure the operating system to support applications (10 questions)............. 23
Subsection, Answer end-user questions related to configuring the operating system to
support an application (0 questions)................................................................................. 28
Subsection, Configure and troubleshoot file system access and file permission problems
on multiboot computers (3 questions).............................................................................. 28
Subsection, Configure access to applications on multiuser computers (1 question)........ 28

Subsection, Configure and troubleshoot application access on a multiple user client
computer (0 questions)..................................................................................................... 30

Topic 2, Resolving Issues Related to Usability (5 questions).................................................. 31
Section 1: Resolve issues related to Office application support features. Tasks include
configuring Office applications and interpreting error messages (2 questions)................... 31
Section 2: Resolve issues related to Internet Explorer support features. Tasks include
configuring Internet Explorer and interpreting error messages (1 question)....................... 32
Section 3: Resolve issues related to Outlook Express features. Tasks include configuring
Outlook Express and interpreting error messages (1 question)............................................ 33

Section 4: Resolve issues related to operating system features. Tasks include configuring
operating system features and interpreting error messages (1 question).......................... 33
Topic 3, Resolving Issues Related to Application Customization (61 questions)................... 35
Section 1: Resolve issues related to customizing an Office application.............................. 35

Subsection: Answer end-user questions related to customizing Office applications (1

question)............................................................................................................................... 35
Subsection, Customize toolbars (6 question)................................................................... 35
Subsection, Configure proofing tools (1 question)........................................................... 39
Subsection, Manage Outlook data, including configuring, importing, and exporting data,
and repairing corrupted data (11 questions)..................................................................... 40
Subsection, Personalize Office features (4 questions)..................................................... 46
Section 2: Resolve issues related to customizing Internet Explorer (8 questions)............... 48
Section 3, Resolve issues related to customizing Outlook Express. (9 questions)............... 53

Section 4: Resolve issues related to customizing the operating system to support
applications (3 questions)..................................................................................................... 58

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