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ITIL Foundations Certification Course

ITIL Foundations Certification Course

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Published by: api-3800455 on Oct 17, 2008
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03/18/2014

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Service Management, Bangalore
Kashif Baig
ITIL Foundations
Certification Course

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the
Office of Government Commerce, and is Registered in the U.S. Patent and Trademark
Office.

IT Infrastructure Library® is a Registered Trade Mark of the Central Computer and
Telecommunications Agency which is now part of the Office of Government Commerce.
Introduction
ITIL Foundations Certification Course
2
Kashif Baig - Service Management, Bangalore

ITIL History
What is ITIL?
The ITIL Framework
ITIL Certifications
Benefits of ITIL
Remember about ITIL

ITIL Foundations Certification Course
3
Kashif Baig - Service Management, Bangalore
ITIL History
In the late 1980’s, the British govt. asked the Central Computer and
Telecommunications Agency (CCTA) to structure the IT organisations
of the British government agencies.
This resulted in the IT Infrastructure Library, a library of books
describing best practices in IT management, and a detailed approach
for the implementation of these best practices.
The aims of the CCTA in developing the IT Infrastructure Library were:

to facilitate the quality management of IT services.
increase the efficiency with which the corporate objectives are met.
to improve efficiency, increase effectiveness, and reduce risks.
to provide codes of practice in support of total quality.

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