ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the
Office of Government Commerce, and is Registered in the U.S. Patent and Trademark
What is ITIL?
The ITIL Framework
Benefits of ITIL
Remember about ITIL
–to facilitate the quality management of IT services.
–increase the efficiency with which the corporate objectives are met.
–to improve efficiency, increase effectiveness, and reduce risks.
–to provide codes of practice in support of total quality.
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