Managing Performance in Turbulent Times; Analytics and Insight

Straightforward playbook for executing world-class strategy for tangible resultsDesigned with three key ideas: leverage the tools that are working, simplify the model, and make the content readable for managers, Managing Performance in Turbulent Times is a… (More)

Sections

Understanding Turbulence
Effects of Turbulence on Organizations
What We’re Seeing in Practice Today
Case Study: The Decline of the Handleman Company
Performance Management—Still an Emerging Discipline
Shortcomings of Today’s Performance Management Systems
Principles of Managing Performance in Turbulent Times
Performance Management for Turbulent Environments: The PM4
Why Model Performance during Turbulent Times?
Beneﬁts of Modeling Performance in the PM4
Steps to Modeling an Organization’s Performance
Critical Success Factors
Summary
Case Study: Ricoh Corporation
Notes
Why Manage Projects during Turbulent Times?
State of the Art
Beneﬁts of Managing Projects in the PM4
Steps to Managing an Organization’s Vital Projects
Case Study: Hubbell Lighting, Inc
Why Measure Progress during Turbulent Times?
Understanding Measurement Today
Performance Measurement Frameworks
Beneﬁts of Measuring Progress in the PM4
Steps to Measuring Progress
Case Study: British Airways
Why Make Decisions during Turbulent Times?
Beneﬁts of Making Decisions in the PM4
Steps to Making Decisions
Case Study: 1st Marine Logistics Group, United States Marine Corps
Why Strategic Intelligence Is a Model Enabler
Understanding Strategic Intelligence
Case Study: Federal Bureau of Investigation
Why Continuous Conversation Is a Model Enabler
Understanding Continuous Conversation
Case Study: Google
Why Accelerated Learning Is a Model Enabler
Understanding Accelerated Learning
Case Study: Progress Software
Why Organizational Alignment Is a Model Enabler
Understanding Organizational Alignment
Case Study: Altra Industrial Motion
Why Engaged Leadership Is a Model Enabler
Understanding Leadership Engagement
Case Study: RSA Security
The Logic of Cycles
Stage 1: Performance Management Cycle
Figure 12.4 Stage 1: Performance Management Cycle
Stage 2: Execution Management Cycle
Stage 3: Model Enablers
Appendix: Deloitte Enterprise Value Map Excerpt
About the Authors
Index

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10/24/2011

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9781118161593

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