Run the uninstaller utility first:

1. Download and unzip the appropriate client uninstaller utility from the HP Support Site at
this location:http://support.openview.hp.com/selfsolve/document/KM176290, or call the Orasi Customer Support line if you have support agreement through Orasi 2. Have the user close ALL browser sessions on their pc. 3. Check the task manager and end any orphaned iexplore.exe processes. 4. Run the QC client uninstaller downloaded above in step 1. 5. Log into the project and see if the problem is resolved. Try This Next if Above Does not Resolve the Issue: Clear the Client Cache Folder 1. Close all browsers on the PC. 2. Also, Check in Task Manager for any orphaned iexplore.exe processes. End any you find. 3. Now open a file explorer and in the address bar type in: %temp% (hit enter) 4. This will take you to a directory like: C:\Documents and Settings\your_user_name\Local Settings\Temp 5. Delete the TD_80 directory there. Uninstall the QC Client Side (Perform one of these to uninstall) If the C:\Program Files\Common Files\Mercury Interactive DOES NOT exist 1. Navigate to the Control Panel 2. Add or Remove Programs 3. Uninstall - Quality Center Client Side and Reboot the PC 4. Upon successful removal of the Quality Center Client Side 5. Launch Quality Center, you will see all the activeX controls being loaded. Otherwise If the C:\Program Files\Common Files\Mercury Interactive EXISTS then 1. Close ALL internet explorer browser sessions. 2. Navigate to C:\Program Files\Common Files 3. Delete the Mercury Interactive directory. If an error occurs, launch Task Manager and kill all iexplorer.exe processes and try again. 4. Upon successful deletion of the Mercury Interactive directory, Launch Quality Center, you will see all the activeX controls being loaded.