Analyzing and identifying all network status reports, performance statistics and customer services reported faults for

appropriate fix and escalation within def ined guidelines. Performing traffic observation, statistic analysis (system prin ts out/ log) and preventive action. Managing in-depth network element technical support for the BSS related equipment in network operations. Coordinating all Ne twork activities i.e. Work Orders, Planned work, outages etc. Correcting BSS fau lts and performance degradations in the managed network. Responsible for involve ment in development and implementation of operation & maintenance processes. Res ponsible for co-operating with technical support of 3rd party systems Services t roubleshooting, creating CSR and follow up, troubleshooting the problem using av ailable test equipment and system tools. Operation and maintenance of BSC and BT S, preventive maintenance (routine health check), and corrective maintenance. Ne w nodes integration (BSC/BTS) to existing core network nodes including assisting during software patch loading and hardware generic upgrades/expansions. Logging , rectification and clearance of fault conditions achieving minimal downtime. Es calation of appropriate faults to UTRAN/ CORE/ OSS Support Engineers. Providing out of hours on call support for escalations as part of the Safaricom on call ro ta. Ensuring Trouble Ticket tracking, updating, rectification and clearance of f aults. Understanding of network operations and maintenance procedures/ processes .