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GEB Carter Case

GEB Carter Case

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03/18/2014

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Ocwen 1
Running head: Ocwen Financial Corp.

Ocwen Financial Business Case
Christina Carter
Florida Atlantic University, MAR 6815
Professor David Georgeoff
June 20, 2006

Ocwen2
Table of Contents
I. Project Overview / Management Summary
3
II. Introduction
4
A. Purpose
4
B. Definitions, Acronyms, and Abbreviations
4
C. User Details
5
D. User Hierarchy
5
III. Project Definition
6
A. Problems \u2013 Overview
6
B. Problems \u2013 Detailed
6
B. Objectives
8
IV. Alternative Solutions
9
A. Solution 1
9
Description
9
Cost Analysis
9
Impact Analysis
10
Benefits
10
Risks
10
B. Solution 2
11
Description
11
Cost Analysis
14
Impact Analysis
18
Benefits
18
Risks
18
V. Recommendations
19
VI. References
20
Ocwen3
I. Project Overview / Management Summary
Background:Ocwen Loan Servicing prides itself on being on the \u201ccutting edge of technology.\u201d In that

respect, Ocwen needs to upgrade current technology in order to stay ahead of competition. Ocwen is the
leader in outsourcing and has a global advantage of working 24 hours a day (OSW Team, n.d.). Thus,
obvious deficiencies must be improved in the investor accounting department in order to maintain
competitive advantage. Ocwen is a quick responding and fast-paced company. Documentation and
instruction creation has been overlooked in the past in order to get a project into production. All
documentation and instructions must be created to reduce future training and maintenance time. Finally,
Ocwen has a significant amount of turnover in the investor-reporting sector and must maintain the
knowledge of those lost through attrition.

Recommendation:To add Investor Accounting databases and functionality to the current Intranet to

avoid global connection and compatibility issues. To add a Knowledge Management database to the
Investor Reporting Section of the new Intranet. While transitioning over to the Intranet, remove outdated
software and replace it with Oracle procedures and tables using PHP for functionality. Also, create proper
documentation and instructions; in the event that the creator/programmer leaves the company, all will not
be lost.

Project Sponsor: Brian Laforest
Project Cost:$245,000
Tangible Benefits: Savings of $176,184 per year in training
Intangible Benefits: Increase in revenues due to operating efficiency.
Payback Period: 17 months
Start/End Dates: January 2007 \u2013 December 2007
Risks: Opportunity cost of time spent upgrading.

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