Ocwen Financial Business Case
Florida Atlantic University, MAR 6815
Professor David Georgeoff
June 20, 2006
respect, Ocwen needs to upgrade current technology in order to stay ahead of competition. Ocwen is the
leader in outsourcing and has a global advantage of working 24 hours a day (OSW Team, n.d.). Thus,
obvious deficiencies must be improved in the investor accounting department in order to maintain
competitive advantage. Ocwen is a quick responding and fast-paced company. Documentation and
instruction creation has been overlooked in the past in order to get a project into production. All
documentation and instructions must be created to reduce future training and maintenance time. Finally,
Ocwen has a significant amount of turnover in the investor-reporting sector and must maintain the
knowledge of those lost through attrition.
avoid global connection and compatibility issues. To add a Knowledge Management database to the
Investor Reporting Section of the new Intranet. While transitioning over to the Intranet, remove outdated
software and replace it with Oracle procedures and tables using PHP for functionality. Also, create proper
documentation and instructions; in the event that the creator/programmer leaves the company, all will not
Project Sponsor: Brian Laforest
Tangible Benefits: Savings of $176,184 per year in training
Intangible Benefits: Increase in revenues due to operating efficiency.
Payback Period: 17 months
Start/End Dates: January 2007 \u2013 December 2007
Risks: Opportunity cost of time spent upgrading.
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