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Table Of Contents

BANKING
TYPES
The following are the Scheduled Banks in India (Public Sector):
The following are the Scheduled Banks in India (Private Sector):
The following are the Scheduled Foreign Banks in India:
PURPOSE
TECHNOLOGY
ROLE OF INFORMATION TECHNOLOGY IN BANKING INDUSTRY
OVERVIEW OF THE STUDY
NEED FOR THE STUDY
OBJECTIVES OF THE STUDY
SCOPE OF THE STUDY
SAMPLE METHOD
SAMPLE SIZE
SAMPLING METHOD
METHOD OF DATA COLLECTION
TYPES OF DATA
PRIMARY DATA
SECONDARY DATA
LIMITATIONS OF THE STUDY
1. Time Constraints:
2. Sample size:
3. Accuracy:
OVERVIEW OF THE ORGANISATION
HISTORY OF THE BANK
ACHIEVEMENTS
VISION AND MISSION
Vision
Mission
VALUES AND ETHICS
IMPACT OF I.T. IN BANKING INDUSTRY
Technology Products
POS TERMINAL AND CASH DISPENSER
Many Benefits of Technology
Focus aspects of Commercial Banking now are:
I.T Payment and Settlement Systems
PRODUCT PROFILE
CENTRALISED BANKING SOLUTION (CBS)
ONLINE TAX PAYMENT
CASH MANAGEMENT SERVICE (CMS)
MUTUAL FUNDS & INSURANCE
NRI SERVICES
FOREIGN EXCHANGE
e-MONEYINDIA
ONLINE RAILWAY RESERVATION/AIR TICKET BOOKING
DEPOSITORY SERVICE
LOCKERS
CUSTOMER CARE FACILITY
PNB GOLD COIN
ELECTRONIC CLEARING SERVICE (ECS) & ELECTRONIC FUNDSTRANSFER (EFT)
WEALTH MANAGEMENT SERVICE
ONLINE BILL PAYMENT
LOANS
CAR LOAN/2 WHEELER LOAN
LOAN AGAINST JEWELLERY
TRADERS LOAN
HOUSING LOAN
PERSONAL LOANS
CORPORATE LOANS
EDUCATIONAL LOAN
PNB GRAMIN CHIKITSAK
LOAN TO PENSIONERS
LOANS TO WOMEN
DEPOSITS
PNB VIDYARTHI ACCOUNT
TOTAL FREEDOM SALARY ACCOUNT
PNB TAX SAVER
PNBMITRA
How to Ensure Security??-A Framework
ORGANISATIONAL STRUCTURE
INDUSTRY PROFILE
Banking in India
GROWTH AND PRESENT STATUS OF THE INDUSTRY
LIBERALISATION
FUTURE OF THE INDUSTRY
Risk management and Basel II
Consolidation
GLOBALIZATION/ OVERSEAS EXPANSION
REGULATIONS
SKILLED MANPOWER
FUTURE CHALLENGES
SUGGESTIONS
GROWTH AND DEVELOPMENT OF THE ORGANIZATION
PRESENT STATUS OF THE ORGANIZATION
FUTURE PLANS OF THE ORGANIZATION
FUNCTIONAL DEPARTMENTS OF THE ORGANIZATION
MARKET PROFILE OF THE ORGANIZATION
TECHNOLOGY AND BANKING
Customers Service
Query solutions
Frills Account
Cheque clearing
DESCRIPTION OF LIVE EXPERIENCE
Marketing
Customer relationship
STRENGTH
WEAKNESS
OPPORTUNITIES
THREATS
1. SHARE OF DIFFERENT TYPES OF ACCOUNTS IN THE
BANK
2. SATISFACTION OF RESPONDENTS WITH SERVICES OFFERED BY PNBBRANCH
3. RATINGS OF THE SERVICES OFFERED BY THE RESPONDENT’S LIFE INSURANCE COMPANY
4. TABLE SHOWING MOTIVE BEHIND THE SELECTING
PNB
5. CONSUMERS WILLINGNESS TO RECOMMEND THEIR LIFE INSURANCECOMPANY TO OTHERS
6. CONSUMERS WILLINGNESS TO SHIFT THEIR A/Cs TO OTHER BANKS
OBSERVATIONS
Issues with Customers
RECOMMENDATIONS
SUMMARY OF LEARNING EXPERIENCE
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Published by Sakshi Dua

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Published by: Sakshi Dua on Oct 26, 2011
Copyright:Attribution Non-commercial

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