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Group-5 Challenges in ERP for Small and Medium Businesses 5th Dec

Group-5 Challenges in ERP for Small and Medium Businesses 5th Dec

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Challenges of ERP: SMB Market in UAE
- Vendor and Customer perspective
Cover page
Challenges of ERP - SMB market in UAE
SP JAIN CENTER OF MANAGEMENT
2
Dissertation Submission
Course :
Information Technology Management
Participants:
Abhay Bawa
\u2013
GMBA07E137
Chandrika Kanwar
-
GMBA07A098
Mohit Chhabra
-
GMBA07E157
Nisha Koshy
-
GMBA07E116
Saikiran Vedula
-
GMBA07E166
Year of Submission:
December 2007
Dissertation Title:
Challenges of ERP in the SMB Market in UAE\u2013 Vendor and Customer
Perspective
Challenges of ERP - SMB market in UAE
SP JAIN CENTER OF MANAGEMENT
3
ACKNOWLEDGMENTS

Working on this Dissertation has been a great learning experience. Many people have been a part of this journey and helped in making it a success. First and foremost, we sincerely thank Dr. Vijay Sethi who has been a constant source of ideas and inspiration. His vast knowledge pool and invaluable experience have provided us with significant insights and his critical opinion and structural guidance constantly refined our focus and provided us with a sense of direction.

We are grateful to Mr. Mohamed Yousouf, who has continually extended his support despite being in
Singapore.
We would also like to express our gratitude to our Dean, Mr. Sanjay Dalvi for his continual support and
guidance.

We wish to thank all the participants (ERP solution vendors, Channel Partners and Customers) from diverse domains who spared their valuable time to talk to us and provide us with primary data. Their insights and knowledge helped us in coming out with guidelines and recommendations for implementing an ERP package successfully.

We extend thanks to Ms Arunita Paul and Ms Firdose Husain for coordinating and informing us of all dissertation related deadlines and details. Ms. Menchie Aplaca, our librarian has been very helpful throughout the course of this project. We extend our heartfelt gratitude to the entire faculty and management of S.P Jain Center of Management for the immense support they have given us throughout the project.

We wish to thank Mr. Navneet Tandon, Vice President, Raqmiyat who has been there to guide and
encourage us every time we spoke to him.
Last but not the least, we also wish to thank our friends and colleagues who provided us with significant
information from time to time.

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