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Internship Report on Assessing Customer Satisfaction Level at Al-Arafah Islami Bank Ltd.

Internship Report on Assessing Customer Satisfaction Level at Al-Arafah Islami Bank Ltd.

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Published by Bazlur Rahman Khan
This report is the requirement of partial fulfillment for achieving the Degree of Bachelor of Business Administration (BBA).
This report is the requirement of partial fulfillment for achieving the Degree of Bachelor of Business Administration (BBA).

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Published by: Bazlur Rahman Khan on Oct 26, 2011
Copyright:Attribution Non-commercial

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03/19/2015

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Prepared By-
Md.Bazlur Rahman Khan
ID No.: 073-116-020BBA 13
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BatchMajor in Accounting & Information SystemsDepartment of Business AdministrationMetropolitan University, SylhetSupervised By-
Md. Masud Rana
Assistant Professor,Department of Business AdministrationMetropolitan University, SylhetDate of Submission-September 14, 2011
 
In The Name of   ALLAH,The Beneficent, TheMostMerciful  Dedicated to My respective Parents WhoalwaysLovedme Lo
 
iii
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September 12, 2011Mr. Md. Masud RanaSupervisor & Assistant Professor Department of Business AdministrationMetropolitan University, SylhetSubject: Submission of the Internship ReportSir,It is my pleasure to submit my internship report titled
“AssessingCustomer Satisfaction Levelat  Al-Arafah Islami Bank Ltd. Laldighirpar Branch, Sylhet”
that has been preparedas an integral part of my degree requirement. I put my best effort to follow the instructions of you in preparingthis report.The internship program was very much valuable to me as it helped me to gain experience from practical field. While preparing this report I went through extensive literature survey andinterviewed with the bank officials and customers. It was a great learning experience for me. Itried to the maximum competence to meet all the dimensions required from this report. However some of the aspects are unintentionally overlooked. It is hoped that you would ignore anydiscrepancies considering my limitations.I will highly appreciate if you kindly accept the report. Your positive action regarding this matter would be very much helpful for our academic as well as professional career. Thanking you inadvance for your assistance and advice.Sincerely yours,Md.Bazlur Rahman KhanID No.: 073-116-020BBA 13
th
BatchMajor in Accounting & Information SystemsDepartment of Business AdministrationMetropolitan University, Sylhet

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