IT in the Organization
1.Information Technology in the Digital Economy2.Information Technologies: Concepts andManagement3.Strategic Information Systems for Competitive Advantage
Information Technologies:Concepts and Management
Building an E-Business atFedEx Corporation
Information Systems:Concepts and Deﬁnitions
Classiﬁcation and Evolution ofInformation Systems
Transaction Processing versusFunctional InformationSystems
How IT Supports VariousTypes of Organizational Activities
How IT Supports SupplyChain and CRM Operations
Information Systems,Infrastructure, and Architecture
New Computing Environments
Managing Information ResourcesMinicases: (1) Maybelline / (2) JCPenney Appendix 2.1Build-To-Order Production
After studying this chapter, you will be able to:
Describe various information systems and theirevolution, and categorize speciﬁc systems youobserve.
Describe and contrast transaction processing andfunctional information systems.
Identify the major internal support systems andrelate them to managerial functions.
Describe the support IT provides along the sup-ply chain, including CRM.
Discuss information infrastructure and archi-tecture.
Compare client/server architecture, mainframe- based legacy systems, and P2P architecture andcomment on their differences.
Describe the major types of Web-based informa-tion systems and understand their functionalities.
Describe new computing environments.
Describe how information resources are managedand what are the roles of the ISD and end users.