Managerial and DecisionSupport Systems
10.Knowledge Management11.Data Management: Warehousing, Analyzing, Mining,and Visualization12.Management Decision Support and IntelligentSystems
Introduction to KnowledgeManagement
Approaches to KnowledgeManagement
Information Technology inKnowledge Management
Knowledge ManagementSystems Implementation
Roles of People in KnowledgeManagement
Ensuring Success ofKM EffortsMinicases: (1) DaimlerChrysler / (2) Chevron
After studying this chapter, you will be able to:
Deﬁne knowledge and describe the differenttypes of knowledge.
Describe the activities involved in knowledgemanagement.
Describe different approaches to knowledgemanagement.
Describe the issues associated withimplementing knowledge management inorganizations.
Describe the technologies that can be utilized ina knowledge management system.
Describe the activities of the chief knowledgeofﬁcer and others involved in knowledgemanagement.
Describe beneﬁts as well as drawbacks toknowledge management initiatives.