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Lync PBX Call Processing Features

Lync PBX Call Processing Features

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Published by Ramón Silva
This document shows what PBX Call Processing features Lync Server 2010 has.
This document shows what PBX Call Processing features Lync Server 2010 has.

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Published by: Ramón Silva on Oct 27, 2011
Copyright:Attribution Non-commercial

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11/14/2012

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Call Processing Features
 
Feature Supported NotesADD-ON CONFERENCE (6 partyor more)
Yes
AUTOMATIC CALLBACK
No* Equivalent functionality isachieved via presence statetagging. The calling party is
alerted when the called party’s
presencestate
changes from “Ona Call” to any other state, and
may then call or contact thecalled party via IM other means.
AUTOMATIC INTERCOM
No* Instant Messaging may be usedto send non-obtrusive,immediate messages to all userslogged into OfficeCommunicator, both at andaway from their desk phones. Inaddition, third party analogoverhead paging system may beused.
BRIDGED CALL APPEARANCE
Yes Via Team Call and Delegation
CALLBACK LAST INTERNALCALLER
Yes
CALL COVERAGE (PROGRAMMED)INTERNAL & EXTERNAL CALLPROGRAMMING
Yes Via Exchange 2010 personalauto attendant.
TIME OF DAY/DAY OF WEEKCALL PROGRAMMING
Yes Via Exchange 2010 personalauto attendant.
ANI/DNIS/CLID CALLPROGRAMMING
Yes Via Exchange 2010 personalauto attendant.
INTERNAL CALLER IDPROGRAMMING
Yes Via Exchange 2010 personalauto attendant.
CALL FORWARDING
 – 
ALLCALLS
Yes
CALL FORWARDING
 – 
 
BUSY/DON’T ANSWER 
Yes
CALL FORWARDING
 – 
 FOLLOW-ME
Yes Simul-ring may be set fromOffice Communicator, browser(using Communicator WebAccess), or from a WindowsMobile phone.
CALL FORWARDING
 – 
OFF-PREMISES
Yes
 
CALL FORWARDING: RINGING
Yes Users may re-direct theincoming call during the ringperiod to voice mail, IM, or oneof their define phone numbers
CALL HOLD
Yes
CALL PARK
Yes
CALL PICKUP
 – 
INDIVIDUAL
Yes Via Team Call
CALL PICKUP
 – 
GROUP
Yes Via Team Call.
CALL TRANSFER
Yes
CALL WAITING
Yes
CONSECUTIVE SPEED DIALING
Yes This is possible usingnormalization rules, but notrecommended. Identity-baseddialing using contact lists andcorporate GAL search simplifiesreaching any contact.
CONSULTATION HOLD
Yes
CUSTOMER STATIONREARRANGEMENT
Yes No administrative action isrequired. Users may eitherphysically move their endpointor login to a different endpoint.
DIAL BY NAME
Yes
DISCRETE CALL OBSERVING
No* Not provide by OfficeCommunication Server, but canbe added with third party contactcenter solution.
DISTINCTIVE RINGING
Yes
DO NOT DISTURB
Yes
ELAPSED CALL TIMER
Yes
EMERGENCY ACCESS TOATTENDANT
No* A specific emergency access keyis not provided, but users maycall any Attendant or other userand specify high priority. Audioand visual call indications aregiven.
EXECUTIVE ACCESSOVERRIDE
Yes
EXECUTIVE BUSY OVERRIDE
Yes
FACILITY BUSY INDICATION
Yes
GROUP LISTENING
No* Users may take advantage of built-in recording to enable post-call group listening, or maycreate an ad hoc conference toenable real time listening.
 
HANDS-FREE DIALING
Yes
HANDS-FREE ANSWERINTERCOM
Yes
HELP INFORMATION ACCESS
Yes
HOT LINE
Yes
INCOMING CALL DISPLAY
Yes
INDIVIDUAL ATTENDANTACCESS
Yes
INTERCOM DIAL
No* IM may be used in place of intercom functions to reach usersboth at and away from theirdesktop phones.
LAST NUMBER REDIALED
Yes
LINE LOCKOUT
Yes
LOUDSPEAKER PAGINGACCESS
Yes This can be done via integrationof third party (e.g., Valcom)paging system as an analogdevice.
MALICIOUS CALL TRACE
Yes
MANUAL INTERCOM
No* IM may be used in place of intercom functions to reach usersboth at and away from theirdesktop phones.
MANUAL ORIGINATING LINESERVICE
Yes
USER CONTROLLED MEET MECONFERENCING (6-Party ormore)
Yes
MESSAGE WAITINGACTIVATION
Yes
MULTI-PARTY ASSISTEDCONFERENCE w/SELECTIVECALL DROP
Yes
MUSIC ON HOLD
Yes
OFF-HOOK ALARM
Yes
PADLOCK
Yes
PAGING/CODE CALL ACCESS
Yes This can be done through thirdparty paging hardware.
PERSONAL CO LINE (PRIVATELINE)
Yes
PERSONAL SPEED DIALING
Yes Via Contact lists.
PERSONALIZED RINGING
Yes Users can specify ringingpatterns for their ownCommunicator endpoint.

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