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organizational Development

Presented By: Deepali Ahirrao Getanjali pol Swati Shaw

INTRODUCTION

Why need for OD intervention??

EXTERNAL competing carriers emerging from bankruptcy INTERNAL turnover in leadership expansion into international markets increased number of departures introduction of a new fleet type

increased fuel prices

increasing number of low-fare carriers entering the marketplace.

System Operations Center

Dispatch

Maintenance Control

System Control

Customer Satisfaction

Crew Services

Blue Watch

Project Overview

Action plan
To identify the key players.

Execution
Dispatchers, crew schedulers, SOC managers
Denison Organizational Culture Survey

diagnostic tool .

Data collection

Focus group and interview

Diagnosis
Goals and Objectives Crewmember Development Customer Focus Willingness to Change Guidelines

action plans executed in relation to the five themes:

1. Goals and Objectives

Improve overall teamwork and crossdepartmental relationships Send bi-monthly leadership newsletters Schedule town hall meetings

 Customer Focus Create process and communication maps . Leverage a company-wide shadow program to allow SOC crewmembers to gain insight into other teams inside and outside the department.

 Willingness to Change Create and maintain a coalition of change ambassadors to serve on a roundtable committee to develop plans, execute action plans, and identify challenges and potential obstacles.

 Guidelines Once goals have been set forth for the department, the development of guidelines will begin based on individual team needs.

Program management

Feedback from crewmember

Communication has drastically improved around here causing us to work better as a team which has impacted the decisions made and the impact on the operation has been extremely beneficial.

Now I really enjoy my job there is a much better team environment.

Numerous projects have been started and finished based on what crewmembers said was important in the Denison survey. The newsletters are very informative and the on boarding process is a huge improvement.

QUESTIONS ?

THANK YOU.