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Table Of Contents

Forward
dediCation
Go See What it Looks Like
Knowledge is Power!
Tools of the Trade
You and Your Guests
It’s all in the Details
A Language Lesson
Where There’s Smoke
And We’re Off to “Never-Never Land”
Odds and Ends to Avoid
A Guest’s Thanks
Setting Up Your Station
Greeting Guests—“Welcome!”
Taking & Serving Orders
Serving Techniques
How Is Everything?
Clearing the Table
Presenting the Check
Correct Change is Your Responsibility
A Word of Caution
The Whys and Wherefores of Wine
Offering Coffee and Tea
When There Are Children
Serving Friends and Family
Serving Large Parties
Take Care When Dealing with Others
Dealing With the Boss
Accidents/Spilling/Etc
General Information, Rules, and Policies*
Employee Meals & Breaks
Punctuality & Attendance
Vacation/Days Off
Unauthorized Discounts
General Information
epilogue
appendix i
appendix ii
Bibliography
disClaimer
about the author
aCknowledgment
P. 1
Restaurant: The Owner’s Manual

Restaurant: The Owner’s Manual

Ratings: (0)|Views: 3,024|Likes:
Published by Xlibris
This book is a must for all owners and managerswho plan to open a restaurant in the future.It is a guide to staff trainingregarding proper service, attitude, language and knowledge.
This book is a must for all owners and managerswho plan to open a restaurant in the future.It is a guide to staff trainingregarding proper service, attitude, language and knowledge.

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Publish date: Mar 2011
Added to Scribd: Oct 28, 2011
Copyright:Traditional Copyright: All rights reservedISBN:9781456867065
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05/12/2014

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9781456867065

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