Professional Documents
Culture Documents
Model PP22L
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
____________________
Information in this document is subject to change without notice. 2007 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Wi-Fi Catcher, and Dell MediaDirect are trademarks of Dell Inc.; Intel is a registered trademark and Core is a trademark of Intel Corporation; Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP22L
October 2007
P/N UX862
Rev. A03
Contents
Finding Information
. . . . . . . . . . . . . . . . . . .
15
. . . . . . . . . . . . . . . . . . . . .
21
21 22 27 29 30 32
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bottom View
. . . . . . . . . . .
35
35 36 37 37 37 38 38
. . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring Information to a New Computer Windows Easy Transfer Setting Up a Printer Printer Cable
. . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
. . . . . . . . . . . . . . .
39 39 40 40
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
41
41 41 41 42 42 43 43 44 44 45 45
. . . . . . . . . . . . . . . . . . . . . . .
Making Images and Text Look Bigger or Sharper Microsoft Windows XP Windows Vista
. . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . .
Using Both a Monitor and Your Computer Display Microsoft Windows XP . Windows Vista
. . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . .
Setting Display Resolution and Refresh Rate . Microsoft Windows XP . Windows Vista
. . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . .
. . . . .
47
47 48 48 48 48 48 49 49 49
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Key Combinations
Display Functions .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Management
Microsoft Windows Logo Key Functions Dell QuickSet Key Combinations Adjusting Keyboard Settings
. . . . . . . . .
. . . . . . . . . . . .
Contents
Touch Pad
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
50 51
Using a Battery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
53
53 54 54 55 55 56 56 56 56 57 58 58 58 59 60
Battery Performance
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring Power Management Settings Accessing Power Options Properties Charging the Battery Replacing the Battery Storing a Battery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .
Using Multimedia
Playing Media
. . . . . . . . . . . . . . . . . .
61
61
. . . . . . . . . . . . . . . . . . . . . .
. . . . . . .
63
Contents
Copying CD, DVD, and Blu-ray Disc (BD) Media How to Copy a CD, DVD, or BD Helpful Tips Using Blank CD, DVD, and BD Media
. . .
64 64 65 66 67 68 68
. . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Your Computer to a TV or Audio Device . . . . . . . . . . . . S-Video and Standard Audio S-Video and S/PDIF Digital Audio
. . . . . . . . . .
69 71 73 75 77 79 81 84
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Composite Video and Standard Audio Component Video and Standard Audio Enabling the Display Settings for a TV
Composite Video and S/PDIF Digital Audio Component Video and S/PDIF Digital Audio
. . . . . . . . . .
. . . . . . .
Using ExpressCards
ExpressCard Blanks
. . . . . . . . . . . . . . . .
87
87 88 89
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing an ExpressCard
. . . . . . .
91
91 91 92
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
. . . . . . .
93
93 94 94 94 94 94 95 96 97
. . . . . . . . .
. . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What You Need to Establish a WLAN Connection . . . . . . . . . . . . . . Checking Your Wireless Network Card
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem Connecting to a WLAN .
. . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . .
What You Need to Establish a Mobile Broadband Network Connection . . Connecting to a Mobile Broadband Network . . . . . . . . . . . . . . Enabling/Disabling the Dell Mobile Broadband Card . . . . . . . . . . Dell Wi-Fi Catcher Network Locator
. . . . . . . . . . . . . . . .
. . . . . . . . .
. . . . . . . . . . . .
103
103 104 105
. . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
11 Troubleshooting .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
107
107 107 111 112 113 113 113 114 114 115 116 117 119 124 124 125 125 126 127 127 127 127 127 128
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ExpressCard Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A program is designed for an earlier Microsoft Windows operating system A solid blue screen appears
. . . . . . . . . . . .
Contents
Dell MediaDirect problems Other software problems Memory Problems Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
128 129 130 131 131 132 133 134 135 135 135 136 136 137 137 138 139 139 139 140 140
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mobile Broadband (Wireless Wide Area Network [WWAN]) . . . . . . . . . . . . Power Problems . Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scanner Problems .
No sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad or Mouse Problems Video and Display Problems If the display is blank .
. . . . . . . . .
. . . . . . . . . . . .
. . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Software and Hardware Problems in the Microsoft Windows XP and Microsoft Windows Vista Operating Systems Restoring Your Operating System
. . . .
. . . . . . . . . . . . . . . .
Contents
. . . . . . . . . . . . . . . . . . .
Using Dell PC Restore and Dell Factory Image Restore . . . . . . . . . . . . . . Using the Operating System Media
. . . . . . . .
. . . . . . . . .
153
153 153 154 154 156 157 158 158 159 159 160 160 160 161 161 162 163 163 163 165 166 167
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the Optical Drive Replacing the Optical Drive Hinge Cover
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the DIMM A Memory Module . Replacing the DIMM A Memory Module Removing the DIMM B Memory Module . Replacing the DIMM B Memory Module
10
Contents
. . . . . . . . . . . . . . .
169 170 170 172 173 176 177 178 178 178 179
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing a Mobile Broadband or WWAN Card . . . . . . . . . . . Replacing a WWAN Card Removing a WPAN Card Replacing a WPAN Card Flash Cache Module
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal Card With Bluetooth Wireless Technology . . . . . . . . . . . . . . . Removing the Card Replacing the Card Coin-Cell Battery
. . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . .
183 185
185 185 186 186
. . . . . . .
. . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Traveling by Air .
Contents
11
15 Getting Help .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
187
187 188 188 188 189 189 189 189 190 190 192
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AutoTech Service .
. . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . .
Returning Items for Warranty Repair or Credit Before You Call Contacting Dell
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16 Specifications A Appendix
. . . . . . . . . . . . . . . . . . . .
193 203
203 204 204 204 206 206 207 207 208
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing the System Setup Screen Commonly Used Options Cleaning Your Computer . Touch Pad Mouse Media
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12
Contents
. . . . . . .
208
Definition of "Dell-Installed" Software and Peripherals 209 Definition of "Third-Party" Software and Peripherals 209 FCC Notice (U.S. Only) . FCC Class B .
. . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
13
14
Contents
Finding Information
NOTE: Some features may be optional and may not ship with your computer. Some features may not be available in certain countries. NOTE: Additional information may ship with your computer.
What Are You Looking For? Find It Here
A diagnostic program for my computer Drivers and Utilities Media Drivers for my computer Device documentation Notebook System Software (NSS) Documentation and drivers are already installed on your computer. You can use the Drivers and Utilities media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 140) or run the Dell Diagnostics (see "Dell Diagnostics" on page 107). Readme files may be included on your Drivers and Utilities media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.
Finding Information
15
What Are You Looking For? Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement How to set up my computer
Setup Diagram
Enter the Express Service Code to direct your call when contacting support. NOTE: As an increased security measure, the newly designed Microsoft Windows license label incorporates a "security portal," which looks like a missing portion of the label, to discourage removal of the label.
16
Finding Information
Find It Here
Solutions Troubleshooting hints and Dell Support Website support.dell.com tips, articles from technicians, online NOTE: Select your region or business courses, and frequently asked questions segment to view the appropriate support site. Community Online discussion with other Dell customers Upgrades Upgrade information for components, such as the memory, hard drive, and operating system Customer Care Contact information, service call and order status, and warranty and repair information Service and support Service call status, support history, service contract, and online discussions with support Dell Technical Update Service Proactive e-mail notification of software and hardware updates for your computer Reference Computer documentation, details on my computer configuration, product specifications, and white papers Downloads Certified drivers, patches, and software updates Notebook System Software (NSS) If To download Notebook System Software: you reinstall the operating system on 1 Go to support.dell.com, select your your computer, you should also reinstall country/region, and then click the NSS utility. NSS automatically Drivers & Downloads. detects your computer and operating 2 Enter your Service Tag or product model, system, and installs the updates and then click Go. appropriate for your configuration, 3 Select your operating system and providing critical updates for your language, and then click Find operating system and support for Downloads, or under Downloads Search, Dell 3.5-inch USB floppy drives, Intel search for the keyword Notebook System processors, optical drives, and USB Software. devices. NSS is necessary for correct NOTE: The support.dell.com user operation of your Dell computer. interface may vary depending on your selections. Finding Information
17
What Are You Looking For? Software upgrades and troubleshooting hints Frequently asked questions, hot topics, and general health of your computing environment
Find It Here Dell Support Utility The Dell Support Utility is an automated upgrade and notification system installed on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the icon on the taskbar. For more information, see "Dell Support Center" on page 111. Microsoft Windows XP and Windows Vista Help and Support Center 1 Click StartHelp and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. Dell QuickSet Help To view Dell QuickSet Help, right-click the Dell QuickSet icon in the Windows notification area. For more information on Dell QuickSet, see "Dell QuickSet Features" on page 183.
How to use Windows XP or Windows Vista How to work with programs and files How to personalize my desktop
Information on network activity, the Power Management Wizard, hotkeys, and other items controlled by Dell QuickSet
18
Finding Information
Find It Here Operating System Media The operating system is already installed on your computer. To reinstall your operating system, use one of the following methods: Microsoft Windows System Restore Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Dell PC Restore Dell PC Restore returns your computer to its original operating state. Dell PC Restore may not ship with your computer. Operating System Installation Media If you received operating system media with your computer, you can use it to restore your operating system. For more information, see "Restoring Your Operating System" on page 144. After you reinstall your operating system, use the Drivers and Utilities media to reinstall drivers for the devices that came with your computer.
Your operating system product key label is located on your computer. NOTE: The color of your operating system installation media varies according to the operating system you ordered.
Finding Information
19
20
Finding Information
21
Front View
1 2 3 4
14
13
12 6 7
11 1 3 5 7 9 11 13
10
9 2 4 6 8 10 12 14
8 camera (optional) display keyboard touch pad media control buttons Dell MediaDirect button digital array microphones
camera indicator (optional) display latch power button device status lights consumer IR touch pad buttons keyboard status lights
22
CAMERA INDICATOR
Indicates that the camera is on. Based on configuration selections you made when ordering your computer, your computer may not include a camera. Built-in camera for video capture, conferencing, and chat. Based on configuration selections you made when ordering your computer, your computer may not include a camera. Keeps the display closed. For more information about your display, see "Using the Display" on
CAMERA
page 41.
POWER BUTTON
Press the power button to turn on the computer or exit a power management mode (see "Power Management Modes" on page 56).
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft Windows operating system shutdown rather than by pressing the power button. If the computer stops responding, press and hold the power button until the computer turns off completely (may take several seconds).
KEYBOARD
For more information about the keyboard, see "Using the Keyboard and Touchpad" on page 47.
23
The blue lights located to the right of the keyboard indicate the following:
Power light Turns on when you turn on the computer, and blinks when the computer is in a power management mode. Hard drive activity light Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the
light is flashing. Battery status light Turns on steadily or blinks to indicate battery charge status. WiFi status light Turns on when wireless networking is enabled. To enable or disable wireless networking, use the wireless switch (see "wireless switch" on page 27).
24
Bluetooth status light Turns on when a card with Bluetooth wireless technology is enabled.
If the computer is running on a battery, the light operates as follows: Off: The battery is adequately charged (or the computer is turned off). Flashing amber: The battery charge is low. Solid amber: The battery charge is critically low.
TOUCH PAD
Use these buttons much like the buttons on a mouse when you use the touch pad to move the cursor on the display (see "Touch Pad" on page 50). Control CD, DVD, Blu-ray Disc (BD), and Media Player playback.
Mute the sound. Turn the volume down. Turn the volume up. Play or pause.
25
D E L L M E D I A D I R E C T B U T T O N Press the Dell MediaDirect button to launch Dell MediaDirect (see "Using Dell MediaDirect" on page 68).
KEYBOARD STATUS LIGHTS
The blue lights located above the keyboard indicate the following:
Turns on when the numeric keypad is enabled. Turns on when the uppercase letter (caps lock) function is enabled. Turns on when the scroll lock function is enabled.
DIGITAL ARRAY MICROPHONES
26
1 1 3 5
4 2 4 6
ExpressCard slot
Lets you attach a commercially available antitheft device to the computer (see "Security Cable Lock" on page 103).
When enabled through Dell QuickSet, this switch can scan for a wireless local area network (WLAN) in your vicinity. You can also use it to rapidly turn off or on any wireless devices such as WLAN cards and internal cards with Bluetooth wireless technology (see "Dell Wi-Fi Catcher Network Locator" on page 102). 1 2 3 4
1 2 3 4
Disables wireless devices. Enables wireless devices. Scans for WLAN networks (see "Dell Wi-Fi Catcher Network Locator" on page 102). Flashing green: Searching for networks Solid green: Strong network found Solid yellow: Weak network found Flashing yellow: Error Off: No signal found About Your Computer
27
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
AIR VENTS
The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. The computer turns the fan on when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
AUDIO CONNECTORS
connector. connector.
E X P R E S S C A R D S L O T Supports one ExpressCard. The computer ships with a plastic blank installed in the slot. For more information, see "Using ExpressCards" on page 87.
28
4 1 3 5 7 9 battery status light power light eject button IEEE 1394 connector network connector (RJ-45)
6 2 4 6 8 10
10
hard drive activity light optical drive 8-in-1 memory card reader video connector (VGA) USB connectors (2)
For more information about the optical drive, see "Using Multimedia" on page 61. Press the eject button to open the optical drive. 8- I N -1 M E M O R Y C A R D R E A D E R Provides a fast and convenient way to view and share digital photos, music, and videos stored on a memory card. The computer ships with a plastic blank installed in the slot. The 8-in-1 memory card reader reads the following digital memory cards: Secure Digital (SD) memory card SDIO card MultiMediaCard (MMC) Memory Stick Memory Stick PRO xD-Picture Card Hi Speed-SD Hi Density-SD
IEEE 1394 C O N N E C T O R Connects devices supporting IEEE 1394 high-speed transfer rates, such as some digital video cameras.
29
VIDEO CONNECTOR
NETWORK CONNECTOR
(RJ-45) Connects the computer to a network. The two lights next to the connector indicate status and activity for wired network connections. For information on using the network adapter, see the device users guide supplied with your computer.
USB CONNECTORS
Back View
1 1 3 5
3 2 4
30
S - V I D E O TV- O U T C O N N E C T O R Connects your computer to a TV. Also connects digital audio-capable devices using the TV/digital audio adapter cable. USB CONNECTORS
AC A D A P T E R C O N N E C T O R Attaches an AC adapter to the computer. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly, but gently to help prevent damage to the cable.
31
MODEM CONNECTOR
(RJ-11) Connect the telephone line to the modem connector. For information on using the modem, see the online modem documentation supplied with your computer.
Bottom View
1 2 3 4
10
memory module/coin-cell battery compartment right speaker battery battery-bay latch releases (2)
10 hard drive
32
L E F T S P E A K E R To adjust the volume of the integrated speaker, press the volume control buttons or the mute button. MEMORY MODULE/COIN-CELL BATTERY COMPARTMENT
Compartment that contains the DIMM B memory module and the coin-cell battery. For additional information, see "Adding and Replacing Parts" on page 153. IR Infrared sensor for the Dell Travel Remote.
CONSUMER
RIGHT SPEAKER
To adjust the volume of the integrated speaker, press the volume control buttons or the mute button. Compartment for WLAN, WWAN, or WPAN Mini Cards (see "Wireless Mini Cards" on page 170).
When a battery is installed, you can use the computer without connecting the computer to an electrical outlet (see "Using a Battery" on page 53).
Provides information on the battery charge (see "Checking the Battery Charge" on page 54). Releases the battery (see "Replacing the Battery" on page 59 for instructions).
FAN
The computer uses a fan to create airflow through the vents, which prevents the computer from overheating. The computer turns the fan on when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. Stores software and data.
HARD DRIVE
33
34
If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL, cable, or satellite modem connection, contact your ISP or cellular telephone service for setup instructions.
35
5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.
36
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the
computer.
See the documentation that came with the printer for setup information, including how to: Obtain and install updated drivers. Connect the printer to the computer. Load paper and install the toner or ink cartridge.
For technical assistance, refer to the printer owner's manual or contact the printer manufacturer.
37
Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer and computer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computers shipping box.
38
3 Turn on the printer, and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Click Start , and then click Network. 5 Click Add a printer to start the Add Printer Wizard. NOTE: To install the printer driver, see "Reinstalling Drivers and Utilities" on
page 140 and the documentation that came with your printer.
6 Click Add a local printer or Add a network, wireless, or Bluetooth printer. 7 Follow the instructions in the Add Printer Wizard.
Surge Protectors
Surge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule ratings to determine the relative effectiveness of different devices. NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet. Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions. NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from the network wall jack during electrical storms.
39
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions. Line conditioners are designed to maintain AC voltage at a fairly constant level.
40
Using a Projector
When you start the computer with an external device attached (such as an external monitor or projector) and turned on, the image may appear on either the computer display or the external device. Press <Fn><F8> to switch the video image between the display only, the external device only, or the display and the external device simultaneously.
and images to appear larger and can benefit people with vision impairments. To display a program at a specific resolution, both the video card and the display must support the program, and the necessary video drivers must be installed. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values. To set the display resolution and refresh rate for your display, perform the steps in the following section that corresponds to the operating system your computer is using.
Microsoft Windows XP
1 Click StartSettingsControl Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display. 4 In the Display Properties window, click the Settings tab. 5 Try different settings for Color quality and Screen resolution. NOTE: As the resolution increases, icons and text appear smaller on the screen.
Windows Vista
1 Click the Windows Vista Start button , and click Control Panel. 2 Under Appearance and Personalization, click Adjust screen resolution. 3 In the Display Settings window, under Resolution, slide the slide bar to the left or right to decrease/increase the screen resolution. 4 Click How do I get the best display? for further instructions. If the video resolution setting is higher than that supported by the display, the computer enters pan mode. In pan mode, the entire video image cannot be displayed at one time, and the taskbar that usually appears at the bottom of the desktop may no longer be visible. To view the parts of the video image that are not visible, you can use the touch pad or track stick to move (or pan) the image up, down, left, and right. NOTICE: You can damage an external monitor by using an unsupported refresh rate. Before adjusting the refresh rate on an external monitor, see the users guide for the monitor. 42
Using the Display
Microsoft Windows XP
1 Connect the external monitor, TV, or projector to the computer. 2 Click StartSettingsControl Panel. 3 Under Pick a category, click Appearance and Themes. 4 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display. 5 In the Display Properties window, click the Settings tab. NOTE: If you choose a resolution or color palette that is higher than the
display supports, the settings adjust automatically to the closest supported values. For more information, see your operating system documentation.
6 Click the monitor 2 icon, click the Extend my Windows desktop... check box, and then click Apply. 7 Change Screen Area to the appropriate sizes for both displays and click Apply. 8 If prompted to restart the computer, click Apply the new color setting without restarting and click OK. 9 If prompted, click OK to resize your desktop. 10 If prompted, click Yes to keep the settings. 11 Click OK to close the Display Properties window.
43
To disable dual independent display mode: 1 Click the Settings tab in the Display Properties window. 2 Click the monitor 2 icon, uncheck the Extend my Windows desktop onto this monitor option, and then click Apply. If necessary, press <Fn><F8> to bring the screen image back to the computer display.
Windows Vista
1 Click the Windows Vista Start button , and click Control Panel. 2 Under Appearance and Personalization, click Adjust screen resolution. 3 In the Display Settings window, click the monitor 2 icon, click the Extend the desktop onto this monitor check box, and then click Apply. 4 Click OK to close the Display Settings window. To disable extended desktop mode: 1 In the Display Settings window, click the Settings tab. 2 Click the monitor 2 icon, uncheck the Extend the desktop onto this monitor option, and then click Apply.
44
If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values. To set the display resolution and refresh rate for your display, perform the steps in the following section that corresponds to the operating system your computer is using.
Microsoft Windows XP
1 Click StartSettingsControl Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display. 4 In the Display Properties window, click the Settings tab. 5 Try different settings for Color quality and Screen resolution. NOTE: As the resolution increases, icons and text appear smaller on the screen.
Windows Vista
1 Click the Windows Vista Start button and click Control Panel. 2 Under Appearance and Personalization, click Adjust screen resolution. 3 In the Display Settings window, under Resolution, move the slide bar to the left or right to decrease or increase the screen resolution. NOTE: For additional instructions, click How do I get the best display?
45
46
numeric keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down <Fn> and press the desired key. To enable the keypad, press <Num Lk>. The keypad is active. To disable the keypad, press <Num Lk> again.
9
47
Key Combinations
System Functions
<Ctrl><Shift><Esc> Opens the Task Manager window.
Display Functions
<Fn><F8> Displays icons representing all currently available display options (display only, external monitor or projector only, both display and projector, etc). Highlight the desired icon to switch the display to that option. Increases brightness on the integrated display only (not on an external monitor). Decreases brightness on the integrated display only (not on an external monitor).
Battery
<Fn><F3> Displays the Dell QuickSet Battery Meter (see "Dell QuickSet Battery Meter" on page 54).
Power Management
<Fn><Esc> Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window (see "Power Management Modes" on page 56).
48
Windows logo key and <e> Windows logo key and <r> Windows logo key and <f> Windows logo key and <Ctrl><f>
Windows logo key and <Pause> Opens the System Properties dialog box.
49
Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.
touch pad
To move the cursor, lightly slide your finger over the touch pad. To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch pad button. To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding your finger over the surface. To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice.
50
51
52
Using a Battery
Battery Performance
NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay. NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer. For best results, operate the computer with the AC adapter until the battery is fully charged. To view battery charge status, place the mouse cursor over the battery icon in the Windows notification area. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. NOTE: It is recommended that you connect your computer to an electrical outlet when writing to media. Battery operating time varies depending on operating conditions. Operating time is significantly reduced when you perform operations including, but not limited to, the following: Using optical drives. Using wireless communications devices, ExpressCards, memory cards, or USB devices. Using high-brightness display settings, 3D screen savers, or other powerintensive programs such as complex 3D graphics applications. Running the computer in maximum performance mode (see "Power Management Modes" on page 56 for information about accessing Windows Power Options Properties or Dell QuickSet, which you can use to configure power management settings).
Using a Battery
53
You can check the battery charge before you insert the battery into the computer. You can also set power management options to alert you when the battery charge is low. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use batteries from other computers with your computer. CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery (see "Battery Disposal" in the Product Information Guide). CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65C (149F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.
Double-click the Dell QuickSet icon in the taskbar, and then click Battery Meter
Charge Gauge
By either pressing once or pressing and holding the status button on the battery charge gauge, you can check: Battery charge (check by pressing and releasing the status button) Battery health (check by pressing and holding the status button)
The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacityor battery health. Therefore, a battery can show a status of charged, but maintain a reduced charge capacity (health).
Check the Battery Charge
To check the battery charge, press and release the status button on the battery charge gauge to illuminate the charge indicator lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights are on, the battery has no charge.
Check the Battery Health
NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery, as described below, and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the QuickSet icon in the notification area, and then click Help. To check the battery health using the charge gauge, press and hold the status button on the battery charge gauge for at least 3 seconds to illuminate the health indicator lights. Each light represents incremental degradation. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the battery (see "Battery" on page 198 for more information about the battery operating time).
Using a Battery
55
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning, then connect the computer to an electrical outlet. If the battery runs completely out of power, Sleep state begins automatically. A pop-up window warns you when the battery charge is approximately 90 percent depleted. The computer enters Sleep state when the battery charge is at a critically low level. You can change the settings for the battery alarms in Dell QuickSet or the Power Options window (see "Power Management Modes" on page 56).
Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, you may also use one of the following methods: Press the power button. Close the display. Press <Fn><Esc>.
To exit standby or sleep mode, press the power button or open the display, depending on how you set the power management options. You cannot make the computer exit standby or sleep mode by pressing a key or touching the touch pad.
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode. NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode. Your computer enters hibernate mode if the battery charge level becomes critically low. To enter hibernate mode in Windows XP, click the Start button, click Turn off computer, press and hold <Shift>, and then click Hibernate. To enter hibernate mode in Windows Vista, click the Windows Vista Start button , and then click Hibernate. Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, you may also use one of the following methods to enter hibernate mode: Press the power button. Close the display. Press <Fn><Esc>. NOTE: Some ExpressCards may not operate correctly after the computer exits hibernate mode. Remove and reinsert the card (see "Removing an ExpressCard or Blank" on page 89), or simply restart (reboot) your computer.
Using a Battery
57
To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad. For more information on hibernate mode, see the documentation that came with your operating system.
Click StartControl PanelPerformance and Maintenance, and then click Power Options
Windows Vista
Click the Windows Vista Start button , click Control Panel, click System and Maintenance, and then click Power Options.
58
Using a Battery
The battery is too hot to start charging if the battery light flashes alternately blue and amber. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature, then connect the computer to an electrical outlet to continue charging the battery. For more information about resolving problems with a battery, see "Power Problems" on page 132.
Using a Battery
59
battery
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully (see "Charging the Battery" on page 58) before you use it.
60
Using a Battery
Using Multimedia
Playing Media
NOTICE: Do not press down on the optical drive tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing media. 1 Press the eject button on the front of the drive. 2 Place the disc, label side up, in the center of the tray and snap the disc onto the spindle.
3 Push the tray back into the drive. To format media for storing or copying data, see the media software that came with your computer. NOTE: Ensure that you follow all copyright laws when copying media.
Using Multimedia
61
For more information on playing media, click Help on the media player (if available).
62
Using Multimedia
Programs.
Using Multimedia
63
1 3 5 7 9 11 13 15 17
Infrared Transmitter OK/Enter/Select Arrow Down Forward Stop Reverse Arrow Left Volume Down Volume Up
2 4 6 8 10 12 14 16 18
Arrow Up Arrow Right Play/Pause Skip Forward Skip Back Back Mute Page Down Page Up
64
Using Multimedia
3 To copy the CD, DVD, or BD: If you have one optical drive, insert the source disc into the drive, ensure that the settings are correct, and then click the Copy Disc button to continue. The computer reads your source disc and copies the data to a temporary folder on your computer hard drive. When prompted, insert a blank disc into the drive and click OK. If you have two optical drives, select the drive into which you have inserted your source disc and click the Copy Disc button to continue. The computer copies the data from the source disc to the blank disc.
Once you have finished copying the source disc, the disc that you have created automatically ejects.
Using Multimedia
65
DVD-Writable Drives Media Type CD-R CD-RW DVD+R DVD-R DVD+RW DVD-RW DVD+R DL DVD-R DL BD-Writable Drives Media Type CD-R CD-RW DVD+R DVD-R DVD+RW DVD-RW DVD+R DL DVD-R DL BD-R BD-RE Read Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Write Yes Yes Yes Yes Yes Yes Yes No Yes Yes Rewritable No Yes No No Yes Yes No No No Yes Read Yes Yes Yes Yes Yes Yes Yes Yes Write Yes Yes Yes Yes Yes Yes Yes No Rewritable No Yes No No Yes Yes No No
Helpful Tips
Use Microsoft Windows Explorer to drag and drop files to a CD-R or CD-RW only after you start Roxio Creator and open a Creator project. Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 12 MB of the blank space to finalize the recording.
Using Multimedia
66
Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R. You cannot create audio DVDs with Roxio Creator. Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer. Commercially available BD players used in home theater systems may not support all available BD formats. For a list of formats supported by your BD player, see the documentation provided with your BD player or contact the manufacturer. See the Roxio website at www.sonic.com or the Blu-ray Disc Association website at blu-raydisc.com for additional information.
Using Multimedia
67
1 Click StartControl PanelAppearance and Themes. 2 Under Pick a task..., click Change the screen resolution. 3 Under Screen resolution, click and drag the bar to reduce the resolution setting. 4 In the drop-down menu under Color quality, click Medium (16 bit) and click OK.
Windows Vista
1 Click the Windows Vista Start button click Appearance and Personalization. The Display Properties window appears.
2 Under Personalization, click Adjust Screen Resolution. 3 Under Resolution: click and drag the bar to reduce the resolution setting. 4 In the drop-down menu under Colors:, click Medium (16 bit). 5 Click OK.
If you press the Dell MediaDirect button while the computer is turned on or in standby (Windows XP) or sleep (Windows Vista) mode, either Windows Media Center Manager or Dell Media Experience launches, depending on your system setup. If both applications are present, Windows Media Center Manager launches. 68
Using Multimedia
When your computer is turned off or in hibernate mode, you can press the Dell MediaDirect button to start the computer and automatically launch the Dell MediaDirect application.
NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. You need the installation software to reinstall Dell MediaDirect. Contact Dell for assistance (see "Contacting Dell" on page 192). For more information on using Dell MediaDirect, use the Help menu in the Dell MediaDirect application.
Using Multimedia
69
Your TV has either an S-video input connector, a composite video-input connector, or a component video-input connector. Depending on what type of connector is available on your TV, you can use a commercially available S-video cable, composite video cable, or component video cable to connect your computer to your TV.
1 2
S-video connector
2 3 4 5
1 3 5
2 4
2 3 4 5 6
1 3 5
2 6
component video adapter Pr (red) component video-output connector Y (green) component video-output connector
70
If you want to connect your computer to a TV or audio device, it is recommended that you connect video and audio cables to your computer in one of the following combinations: S-video and standard audio Composite video and standard audio Component-out video and standard audio NOTE: See the diagrams at the beginning of each subsection to help you determine which method of connection you should use. When you finish connecting the video and audio cables between your computer and your TV, you must enable your computer to work with the TV. See "Enabling the Display Settings for a TV" on page 84 to ensure that the computer recognizes and works properly with the TV. Additionally, if you are using S/PDIF digital audio, see "Enabling S/PDIF Digital Audio" on page 84.
audio connector
Using Multimedia
71
1 2
1 Turn off the computer and the TV and/or audio device that you want to connect. NOTE: If your TV or audio device supports S-video but not S/PDIF digital audio, you can connect an S-video cable directly to the S-video TV-out connector on the computer (without the TV/digital audio adapter cable). 2 Plug one end of the S-video cable into the S-video output connector on the computer. 3 Plug the other end of the S-video cable into the S-video input connector on your TV. 4 Plug the single-connector end of the audio cable into the headphone connector on your computer. 5 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or other audio device. 6 Turn on the TV and any audio device that you connected (if applicable), and then turn on the computer. 7 See "Enabling the Display Settings for a TV" on page 84 to ensure that the computer recognizes and works properly with the TV.
72
Using Multimedia
Using Multimedia
73
1 Turn off the computer and the TV and/or the audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on your computer. 3 Plug one end of the S-video cable into the S-video output connector on the composite video adapter.
1 2
S-video cable
4 Plug the other end of the S-video cable into the S-video input connector on the TV. 5 Plug one end of the S/PDIF digital audio cable into the digital audio connector on the composite video adapter cable.
1 2
6 Plug the other end of the S/PDIF digital audio cable into the audio input connector on your TV or audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 84 to ensure that the computer recognizes and works properly with the TV.
74
Using Multimedia
1 3
2 3
1 3
Using Multimedia
75
1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on your computer. 3 Plug one end of the composite video cable into the composite videooutput connector on the composite video adapter.
1 2
4 Plug the other end of the composite video cable into the composite videoinput connector on the TV. 5 Plug the single-connector end of the audio cable into the headphone connector on the computer. 6 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 84 to ensure that the computer recognizes and works properly with the TV.
76
Using Multimedia
2 3
1 3
Using Multimedia
77
1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite video adapter to the S-video TV-out connector on the computer. 3 Plug one end of the composite video cable into the composite video-input connector on the composite video adapter.
1 2
4 Plug the other end of the composite video cable into the composite videoinput connector on the TV. 5 Plug one end of the S/PDIF digital audio cable into the S/PDIF audio connector on the composite video adapter.
1 2
6 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 84 to ensure that the computer recognizes and works properly with the TV.
78
Using Multimedia
1 3
Using Multimedia
79
1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the component video adapter to the S-video TV-out connector on your computer. 3 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter. Make sure that the red, green, and blue colors of the cable match the corresponding adapter ports.
1 2
4 Plug all three connectors from the other end of the component video cable into the component video-input connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors. 5 Plug the single-connector end of the audio cable into the headphone connector on the computer. 6 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 84 to ensure that the computer recognizes and works properly with the TV.
80
Using Multimedia
Using Multimedia
81
1 3
1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the component video adapter to the S-video TV-out connector on the computer. 3 Plug all three ends of the component video cable into the component video-output connectors on the component video adapter. Make sure that the red, green, and blue colors of the cable match the corresponding adapter ports.
82
Using Multimedia
2 1 3
1 3
4 Plug all three connectors from the other end of the component video cable into the component video-input connectors on the TV. Make sure that the red, green, and blue colors of the cable match the colors of the TV input connectors. 5 Plug one end of the S/PDIF digital audio cable into the S/PDIF audio connector on the component video adapter.
1
6 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other audio device. 7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 84 to ensure that the computer recognizes and works properly with the TV.
Using Multimedia
83
1 Double-click the speaker icon in the Windows notification area. 2 Click the Options menu and then click Advanced Controls. 3 Click Advanced. 4 Click S/PDIF Interface. 5 Click Close. 6 Click OK.
1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click Display and click the Settings tab. 3 Click Advanced. 4 Click the tab for your video card. NOTE: To determine the type of video card installed in your computer, see the
Windows Help and Support Center. To access the Help and Support Center, click Help and Support. Under Pick a Task, click Use Tools to view your Start computer information and diagnose problems. Then, under My Computer Information, select Hardware.
5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring that the display settings are correct for your selection.
84
Using Multimedia
Windows Vista
1 Click the Windows Vista Start button click Appearance and Personalization. The Display Properties window appears. 3 Click Advanced. 4 Click the tab for your video card.
NOTICE: To determine the type of video card installed in your computer, see
the Windows Help and Support Center. To access the Help and Support Help Center in Windows Vista, click the Windows Vista Start button and Support. Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware.
5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring that the display settings are correct for your selection.
Using Multimedia
85
86
Using Multimedia
Using ExpressCards
ExpressCards provide additional memory, wired and wireless communications, multimedia and security features. For example, you can add an ExpressCard to make wireless wide area network (WWAN) connectivity available on your computer. ExpressCards support two form factors: ExpressCard/34 (34 mm wide) ExpressCard/54 (54 mm wide in an L-shape with a 34 mm connector)
The 34 mm card fits into both the 34 mm and 54 mm card slots. The 54 mm card only fits into a 54 mm card slot. See "Specifications" on page 193 for information on supported ExpressCards. NOTE: An ExpressCard is not a bootable device.
1 2
ExpressCard/34
ExpressCard/54
ExpressCard Blanks
Your computer shipped with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot; blanks from other computers may not fit your computer.
Using ExpressCards
87
Remove the blank before installing an ExpressCard. To remove the blank, see "Removing an ExpressCard or Blank" on page 89.
Installing an ExpressCard
You can install an ExpressCard while the computer is running. The computer automatically detects the card. ExpressCards are generally marked with a symbol (such as a triangle or an arrow) or a label to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. To install an ExpressCard: 1 Hold the card with the top side of the card facing up. 2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again.
slot
ExpressCard
88
Using ExpressCards
The computer recognizes the ExpressCard and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the media that came with the ExpressCard.
release button
Using ExpressCards
89
90
Using ExpressCards
91
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. To install a memory card: 1 Hold the card with the top side of the card facing up. 2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again.
The computer recognizes the memory card and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the media that came with the memory card, if applicable.
2 Connect the other end of the network cable to a network connection device or a network wall connector. NOTE: Do not use a network cable with a telephone wall connector.
93
Setting Up a Network
Windows XP
1 Click StartAll ProgramsAccessoriesCommunicationsNetwork Setup WizardNextChecklist for creating a network. NOTE: Selecting the connection method labeled This computer connects
directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 (SP2).
2 Complete the checklist. 3 Return to the Network Setup Wizard and follow the instructions in the wizard.
Windows Vista
1 Click the Windows Vista Start button Set up a connection or network. , and then click Connect To
2 Select an option under Choose a connection option. 3 Click Next, and then follow the instructions in the wizard.
94
A wireless network card for each computer that you want to connect to your WLAN A network cable with a network (RJ-45) connector
In Microsoft Windows XP, click StartConnect ToShow all connections. NOTE: If your computer is set to the Classic Start menu option, click Start SettingsNetwork Connections to view your network connections. In Microsoft Windows Vista, click computers and devices. Connect ToView network
If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have a wireless network card. If Wireless Network Connection appears, you have a wireless network card. To view detailed information about the wireless network card: 1 Right-click Wireless Network Connection. 2 Click Properties. The Wireless Network Connection Properties window appears. The wireless network cards name and model number are listed on the General tab. NOTE: If Wireless Network Connection does not appear, you may not have a
wireless network card.
The order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer.
95
96
14 See the documentation that came with your wireless router to do the following in order to set up the wireless router: Establish communication between your computer and your wireless router. Configure your wireless router to communicate with your broadband router. Find out your wireless routers broadcast name. The technical term for the name of your routers broadcast name is Service Set Identifier (SSID) or network name.
15 If necessary, configure your wireless network card to connect to the wireless network (see "Connecting to a WLAN" on page 97).
Connecting to a WLAN
NOTE: Before you connect to a WLAN, ensure that you have followed the instructions in "Wireless Local Area Network" on page 94. NOTE: The following networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products. This section provides general procedures for connecting to a network using wireless technology. Specific network names and configuration details vary. See "Wireless Local Area Network" on page 94 for more information about how to prepare for connecting your computer to a WLAN. Your wireless network card requires specific software and drivers for connecting to a network. The software is already installed. NOTE: If the software is removed or corrupted, follow the instructions in the user documentation for your wireless network card. Verify the type of wireless network card installed in your computer and then search for that name on the Dell Support website at support.dell.com. For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card" on page 95. When you turn on your computer, and a network for which your computer is not configured is detected in the area, a pop-up appears near the network icon in the Windows notification area.
97
Depending on the software installed on your computer, different wireless configuration utilities may manage your network devices: Your wireless network cards client utility The Windows XP or Windows Vista operating system
To determine which wireless configuration utility is managing your wireless network card in Windows XP: 1 Click StartSettingsControl PanelNetwork Connections. 2 Right-click the Wireless Network Connection icon, and then click View Available Wireless Networks. If the Choose a wireless network window states Windows cannot configure this connection, the wireless network cards client utility is managing the wireless network card. If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in range or to get more information, the Windows XP operating system is managing the wireless network card. To determine which wireless configuration utility is managing your wireless network card in Windows Vista: 1 Click Connect ToManage wireless networks. 2 Double-click a profile to open the wireless network properties screen. For specific information about the wireless configuration utility installed on your computer, see your wireless network documentation in the Windows Help and Support Center (see "Microsoft Windows XP and Windows Vista Help and Support Center" on page 16).
Completing the Connection to the WLAN
When you turn on your computer and a network (for which your computer is not configured) is detected in the area, a pop-up appears near the network icon in the notification area (in the lower-right corner of the Windows desktop). Follow the instructions provided in any utility prompts that appear on your screen. Once you have configured your computer for the wireless network that you selected, another pop-up notifies you that your computer is connected to that network. 98
Setting Up and Using Networks
Thereafter, whenever you log on to your computer within the range of the wireless network that you selected, the same pop-up notifies you of the wireless network connection. NOTE: If you select a secure network, you must enter a WEP or WPA key when prompted. Network security settings are unique to your network. Dell cannot provide this information. NOTE: Your computer can take up to 1 minute to connect to the network.
Monitoring the Status of the Wireless Network Card Through Dell QuickSet
The wireless activity indicator provides you with an easy way to monitor the status of your computers wireless devices. To turn the wireless activity indicator on or off, click the QuickSet icon in the taskbar and select Hotkey Popups. If Wireless Activity Indicator Off is not checked, the indicator is on. If Wireless Activity Indicator Off is checked, the indicator is off. The wireless activity indicator displays whether your computers integrated wireless devices are enabled or disabled. When you turn the wireless networking function on or off, the wireless activity indicator changes to display the status. For more information about the Dell QuickSet wireless activity indicator, right-click the QuickSet icon in the taskbar, and then select Help.
99
An activated Mobile Broadband ExpressCard or activated Subscriber Identity Module (SIM) for your service provider The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the media that accompanied your card if purchased separately from your computer) If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility users guide in Windows Help and Support (click Start , and then click Help and Support) or on the media that accompanied your card if you purchased it separately from your computer.
To check your Mobile Broadband card in Windows Help and Support: Help and SupportUse Tools to view your computer 1 Click Start information and diagnose problems. 2 Under Tools, click My Computer InformationFind information about the hardware installed on this computer.
100
On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card installed in your computer as well as other hardware components. NOTE: The Mobile Broadband card is listed under Modems.
101
102
103
Passwords
Passwords prevent unauthorized access to your computer. When you first start your computer, you must assign a primary password at the prompt. If you do not enter a password within 2 minutes, the computer returns to its previous operating state. When using passwords, observe the following guidelines: Choose a password that you can remember, but not one that is easy to guess. For example, do not use the names of family members or pets for passwords. It is recommended that you do not write down your password. If you do write it down, however, ensure that the password is stored in a secure location. Do not share your password with other people. Ensure that people are not watching you when you type your password. NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not foolproof. If you require more security, obtain and use additional forms of protection such as data encryption programs. Use the User Accounts option in the Control Panel in the Microsoft Windows operating system to create user accounts or to change passwords. Once you create a user password, you must enter it each time you turn on or unlock your computer. If you do not enter a password within 2 minutes, the computer returns to its previous operating state. For more information, see your Windows documentation. If you forget any of your passwords, contact Dell (see "Contacting Dell" on page 192). For your protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer.
104
If the computer belongs to a company, notify the security office of the company. Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer.
The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported the missing computer.
105
106
Troubleshooting
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 127 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTE: The Dell Diagnostics only operate on Dell computers. Enter system setup, review your computers configuration information, and ensure that the device you want to test displays in system setup and is active (see "Using the System Setup Program" on page 203). Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Drivers and Utilities Media" on page 15).
Troubleshooting
107
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 192). NOTE: If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2 Turn on (or restart) your computer. 3 Start the Dell Diagnostics in one of the following two ways:
a
When the DELL logo appears, press <F12> immediately. Select Diagnostics from the boot menu, and then press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. NOTE: Before attempting option B, the computer must be powered down
completely.
Press and hold the <Fn> key while powering the computer on. NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from your Drivers and Utilities media.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display. During the assessment, answer any questions that appear. If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>. If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell.
If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. 108
Troubleshooting
Starting the Dell Diagnostics From the Drivers and Utilities Media
1 Insert your Drivers and Utilities media. 2 Shut down and restart the computer. 3 When the DELL logo appears, press <F12> immediately. NOTE: Keyboard failure may result when a key on the keyboard is held down
for extended periods of time. To avoid possible keyboard failure, press and release <F12> in even intervals until the boot device menu appears.
4 At the boot device menu, use the up- and down-arrow keys to highlight CD/DVD/CD-RW, and then press <Enter>. NOTE: The Quickboot feature changes the boot sequence for the current
boot only. Upon restart, the computer boots according to the boot sequence specified in system setup.
5 Select the Boot from CD-ROM option from the menu that appears, and then press <Enter>. 6 Type 1 to start the Drivers and Utilities menu, and then press <Enter>. 7 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 8 At the Dell Diagnostics Main Menu, select the test you want to run. NOTE: Write down any error codes and problem descriptions exactly as they
appear and follow the instructions on the screen.
9 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 10 Remove your Drivers and Utilities media, then close the Main Menu window to exit the Dell Diagnostics and restart the computer.
Troubleshooting
109
After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select Test System to run a complete test on your computer.
Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics
After you have selected the Test System option from the main menu, the following menu appears. NOTE: It is recommended that you select Extended Test from the menu below to run a more thorough check of the devices in the computer.
Option Express Test Function Performs a quick test of system devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Performs a thorough check of system devices. The test typically takes an hour or more and periodically requires your input to answer specific questions. Tests a specific device in the system and can be used to customize the tests you want to run. Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having.
Extended Test
For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 192). NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready. 110
Troubleshooting
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Tab Results Errors Help Configuration Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and any requirements for running the test. Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings.
Troubleshooting
111
Dell support contact information including e-mail and online chat addresses as well as telephone numbers Resources specific to your computer are available under Drivers & Downloads, Upgrades and System Information
The top of the Dell Support Center home page displays your computers model number along with its Service Tag, Express Service code, and warranty expiration details. When permissions are given to Dell to use your Service Tag, additional details about your computer, such as available memory, disk space, installed hardware, network addresses, modem specifications, installed security software, and much more are provided. In addition, using your Service Tag, Dell can link you to the most relevant www.dell.com web pages for information about your warranty, ordering accessories and details about installing recommended drivers and downloads.
Dell Support 3
The Dell Support 3 is customized for your computing environment. This utility provides self-support information, software updates, and health scans for your computer. Use this utility for the following functions: Check your computing environment View the Dell Support 3 settings Access the Dell Support 3 help file View frequently asked questions Learn more about Dell Support 3 Turn Dell Support 3 off
For more information about Dell Support 3, click the question mark (?) at the top of the Dell Support 3 window. To access Dell Support 3: Click the Dell Support 3 icon Windows desktop. NOTE: The or in the notification area of your
icon functions vary depending on whether you click, doubleclick, or right-click the icon.
112
Troubleshooting
Click the Microsoft Windows Vista Start button All Programs Dell Support 3Dell Support Settings. Ensure that the Show icon on the taskbar option is checked. NOTE: If Dell Support 3 is not available from the Start menu, go to
support.dell.com and download the software.
Dell PC Tune-Up
The automated or monthly version of Dell PC Tune-Up allows you to choose the day and time of the month you want your computer "tuned up". A typical tune-up includes hard drive defragmentation, removal of unwanted and temporary files, updated security settings, verification of "good" restore points, and other maintenance activities designed to improve computer performance and security. The monthly version is available as an annual subscription and is a feature of Dell Support 3, a complimentary application that provides real-time health scans and information on how to maintain your computer (see "Dell Support 3" on page 112). Both versions of PC Tune-Up are available to customers in the U.S. and Canada. For the latest updates and to learn how to keep your computer running at peak performance, search for the keyword PC TuneUp on support.dell.com.
Dell PC CheckUp
Dell PC Checkup is a troubleshooting and diagnostic tool that provides customized scanning and testing of your Dell computer. PC Checkup verifies whether your hardware is working properly and provides automated fixes for common configuration concerns. It is recommended that you run PC Checkup on a regular basis or before contacting Dell for assistance. The application creates a detailed report that Dell technicians can use to resolve your issue quickly.
Troubleshooting
113
The Dell Network Assistant provides the following features: Consolidated setup, alerting, and device status Simplified tracking of networked devices through a visual display of network status Proactive troubleshooting and repair of network problems Tutorials, setup wizards, and frequently asked questions (FAQs) to enhance understanding of networking principles on your computers desktop.
To access Dell Network Assistant: 1 Click the Dell Support Center icon 2 Click Self HelpNetwork / InternetNetwork Management.
DellConnect
DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through an Internet connection, diagnose the problem and repair it. The associate works with your permission under your supervision, and you can work with Dells associate during the troubleshooting session. To use this service, you must have an Internet connection and your Dell computer must be under warranty. DellConnect is also available for a fee through "Dell On Call." To begin a live session with a Dell associate: 1 Click the Dell Support Center icon on your computers desktop. Click Assistance From DellTechnical SupportDellConnectPhone and follow the instructions.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the "Diagnostics Checklist" on page 191 as you complete these checks.
ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE
Windows Vista Click Start Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TE S T T H E D R I V E
Insert another floppy disk, CD, or DVD to eliminate the possibility that the original media is defective. Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R D I S K See "Cleaning Your Computer" on page 206. E N S U R E T H A T T H E C D O R DVD M E D I A I S S N A P P E D O N T O T H E S P I N D L E CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S See "Troubleshooting Software and Hardware Problems in the Microsoft Windows XP and Microsoft Windows Vista Operating Systems" on page 143. R U N T H E D E L L D I A G N O S T I C S See "Dell Diagnostics" on page 107.
state.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E See the help files for your
Troubleshooting
115
1 Ensure that the computer is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive, then push firmly until the tray is partially ejected. 3 Gently pull out the tray until it stops.
The drive makes an unfamiliar scraping or grinding sound
Ensure that the sound is not caused by the program that is running. Ensure that the disc is inserted properly.
Windows XP 1 Click Start and click My Computer. 2 Right-click Local Disk C:. 3 Click PropertiesToolsCheck Now. 4 Click Scan for and attempt recovery of bad sectors and click Start. Windows Vista 1 Click Start and click Computer. 2 Right-click Local Disk C:. 3 Click PropertiesToolsCheck Now. The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 4 Follow the instructions on the screen.
116
Troubleshooting
1 In Outlook Express/Windows Mail, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark.
CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE
Verify that the telephone line is connected to the jack on the modem (the jack has either a green label or a connector-shaped icon next to it). Ensure that you hear a click when you insert the telephone line connector into the modem. Disconnect the telephone line from the modem and connect it to a telephone, then listen for a dial tone. If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R U N T H E M O D E M D I A G N O S T I C TO O L
Windows XP 1 Click StartAll ProgramsModem Helper. 2 Follow the instructions on the screen to identify and resolve modem problems. Modem Helper is not available on certain computers.
Troubleshooting
117
Windows Vista 1 Click Start All ProgramsModem Diagnostic Tool. 2 Follow the instructions on the screen to identify and resolve modem problems. Modem diagnostics are not available on all computers.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S
Windows XP 1 Click StartControl PanelPrinters and Other HardwarePhone and Modem OptionsModems. 2 Click the COM port for your modemPropertiesDiagnosticsQuery Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. Windows Vista Control PanelHardware and SoundPhone and 1 Click Start Modem OptionsModems. 2 Click the COM port for your modemPropertiesDiagnosticsQuery Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T Ensure that you have subscribed to an Internet service provider. With the Outlook Express/Windows mail e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it, and then connect to the Internet. For help, contact your Internet service provider. S C A N T H E C O M P U T E R F O R S P Y W A R E If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.
118
Troubleshooting
Error Messages
Fill out the "Diagnostics Checklist" on page 191 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
A U X I L I A R Y D E V I C E F A I L U R E The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program (see "Using the System Setup Program" on page 203). If the problem persists, contact Dell (see "Contacting Dell" on page 192). B A D C O M M A N D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 192). CD D R I V E C O N T R O L L E R F A I L U R E The CD drive does not respond to commands from the computer (see "Drive Problems" on page 114). D A T A E R R O R The hard drive cannot read the data (see "Drive Problems" on
page 114).
D E C R E A S I N G A V A I L A B L E M E M O R Y One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 163). D I S K C : F A I L E D I N I T I A L I Z A T I O N The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107). D R I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay (see "Hard Drive" on page 156). E R R O R R E A D I N G P C M C I A C A R D The computer cannot identify the ExpressCard. Reinsert the card or try another card (see "Using ExpressCards" on page 87). E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 192).
Troubleshooting
119
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? < > | Do not use these characters in filenames. G A T E A 2 0 F A I L U R E A memory module may be loose. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 163). G E N E R A L F A I L U R E The operating system is unable to carry out the command. The message is usually followed by specific informationfor example, Printer out of paper. Take the appropriate action. H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see "Hard Drive" on page 156), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107). H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 156), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107). H A R D - D I S K D R I V E F A I L U R E The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 156), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107). H A R D - D I S K D R I V E R E A D F A I L U R E The hard drive may be defective. Shut down the computer, remove the hard drive (see "Hard Drive" on page 156), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107). I N S E R T B O O T A B L E M E D I A The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media.
120
Troubleshooting
hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program (see "Using the System Setup Program" on page 203).
K E Y B O A R D C L O C K L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 107). K E Y B O A R D C O N T R O L L E R F A I L U R E For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 107). K E Y B O A R D D A T A L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 107). K E Y B O A R D S T U C K K E Y F A I L U R E For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 107). L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N D E L L M E D I A D I R E C T Dell MediaDirect cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see "Dell MediaDirect problems" on page 128). MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 163).
M E M O R Y A L L O C A T I O N E R R O R The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 163).
Troubleshooting
121
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING V A L U E A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them (see "Memory" on page 163).
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING V A L U E A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them (see "Memory" on page 163).
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A
memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 163).
N O B O O T D E V I C E A V A I L A B L E The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T S E C T O R O N H A R D D R I V E The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 192). N O T I M E R T I C K I N T E R R U P T A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107). NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN
You have too many programs open. Close all windows and open the program that you want to use.
O P E R A T I N G S YS T E M N O T F O U N D Reinstall the hard drive (see "Hard Drive" on page 156). If the problem persists, contact Dell (see "Contacting Dell" on page 192). O P T I O N A L R O M B A D C H E C K S U M The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 192). A R E Q U I R E D . D L L F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program.
Windows XP 1 Click StartControl PanelAdd or Remove ProgramsPrograms and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions.
122
Troubleshooting
Windows Vista 1 Click Start Control PanelProgramsPrograms and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions.
S E C T O R N O T F O U N D The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. S E E K E R R O R The operating system cannot find a specific track on the hard
drive.
S H U T D O W N F A I L U R E A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107). T I M E - O F - D A Y C L O C K L O S T P O W E R System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see "Using the System Setup Program" on page 203). If the message reappears, contact Dell (see "Contacting Dell" on page 192). T I M E - O F - D A Y C L O C K S T O P P E D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 192). T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options (see "Using the System Setup Program" on page 203). T I M E R C H I P C O U N T E R 2 F A I L E D A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107).
Troubleshooting
123
U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 107).
X:\ IS NOT ACCESSIBLE.
ExpressCard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
C H E C K T H E E X P R E S S C A R D Ensure that the ExpressCard is properly inserted
Windows XP Click Start and click Control Panel. 1 Under Pick a Category, click Performance and MaintenanceSystem System PropertiesHardwareDevice Manager.
124
Troubleshooting
Windows Vista 1 Click Start Control PanelHardware and Sound. 2 Click Device Manager. If your IEEE 1394 device is listed, Windows recognizes the device.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D IEEE 1394 D E V I C E Contact Dell or the IEEE 1394 device manufacturer (see "Contacting Dell" on page 192). I F Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E N O T P R O V I D E D B Y D E L L Contact Dell or the IEEE 1394 device manufacturer (see "Contacting Dell" on page 192).
Ensure that the IEEE 1394 device is properly inserted into the connector.
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the "Diagnostics Checklist" on page 191 as you perform the various checks. NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.
CHECK THE EXTERNAL KEYBOARD
1 Shut down the computer, wait 1 minute, and then turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
Troubleshooting
125
All Programs
4 Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E INTEGRATED KEYBOARD
1 Shut down the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click Start AccessoriesNotepad. All Programs
5 Type some characters on the internal keyboard and verify that they appear on the display. If the characters appear now, but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see "Contacting Dell" on page 192).
R U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 107). If the tests indicate a defective external keyboard, contact Dell (see "Contacting Dell" on page 192).
Unexpected characters
D I S A B L E T H E N U M E R I C K E Y P A D Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.
126
Troubleshooting
1 Press <Crtl><Shift><Esc> simultaneously. 2 Click the Applications tab and select the program that is no longer responding. 3 Click End Task. NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then
reinstall the program. Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Windows XP The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.
Troubleshooting
127
1 Click StartAll ProgramsAccessoriesProgram Compatibility WizardNext. 2 Follow the instructions on the screen. Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start Control PanelProgramsUse an older program with this version of Windows. 2 In the welcome screen, click Next. Follow the instructions on the screen.
128
Troubleshooting
ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE T O O D A R K O R T O O B R I G H T Click EagleVision to use a video enhancement
technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios. NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell for assistance (see "Contacting Dell" on page 192).
Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU S C A N T H E C O M P U T E R F O R S P Y W A R E If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. R U N T H E D E L L D I A G N O S T I C S If all tests run successfully, the error condition is related to a software problem (see "Dell Diagnostics" on page 107).
Troubleshooting
129
Memory Problems
Fill out the "Diagnostics Checklist" on page 191 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE
Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Memory" on page 163). Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 163). Run the Dell Diagnostics (see "Dell Diagnostics" on page 107). Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 163). Ensure that you are following the memory installation guidelines (see "Memory" on page 163). Run the Dell Diagnostics (see "Dell Diagnostics" on page 107).
130
Troubleshooting
Network Problems
Fill out the "Diagnostics Checklist" on page 191 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack. C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R No light indicates that no network communication exists. Replace the network cable. RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G S Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.
Troubleshooting
131
CHECK NETWORK CONNECTION STATUS IN THE DELL MOBILE BROADBAND CARD icon to launch the Dell Mobile Broadband U T I L I T Y Double-click the
Card Utility. Check the status in the main window: No card detected Restart the computer, and launch the Dell Mobile Broadband Card Utility again. Check your WWAN service Contact your cellular service provider to verify your plan coverage and supported services.
Power Problems
Fill out the "Diagnostics Checklist" on page 191 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
C H E C K T H E P O W E R L I G H T When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in Sleep statepress the power button to exit Sleep state. If the light is off, press the power button to turn on the computer.
NOTE: For information on Sleep power state, see "Standby and Sleep Mode" on page 56.
C H A R G E T H E B A T T E R Y The battery charge may be depleted.
1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.
C H E C K T H E B A T T E R Y S T A T U S L I G H T If the battery status light flashes amber or is a steady amber, the battery charge is low or depleted. Connect the computer to an electrical outlet.
If the battery status light flashes blue and amber, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes amber, the battery may be defective. Contact Dell (see "Contacting Dell" on page 192). 132
Troubleshooting
C H E C K T H E B A T T E R Y T E M P E R A T U R E If the battery temperature is below 0C (32F), the computer will not start. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E A C A D A P T E R Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T Bypass power protection devices, power strips, and extension cables to verify that the computer turns on. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E Turn off nearby fans, fluorescent lights,
page 56.
R E S E A T T H E M E M O R Y M O D U L E S If the computer power light turns on, but the display remains blank, reinstall the memory modules (see "Memory" on page 163).
Printer Problems
Fill out the "Diagnostics Checklist" on page 191 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printers manufacturer.
C H E C K T H E P R I N T E R D O C U M E N T A T I O N See the printer documentation for setup and troubleshooting information. ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS
See the printer documentation for cable connection information. Ensure that the printer cables are securely connected to the printer and the computer.
TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Troubleshooting
133
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S
Windows XP 1 Click StartControl PanelPrinters and Other Hardware View installed printers or fax printers. 2 If the printer is listed, right-click the printer icon. 3 Click PropertiesPorts. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. Windows Vista 1 Click Start Control PanelHardware and SoundPrinter. 2 If the printer is listed, right-click the printer icon. 3 Click Properties and click Ports. 4 Adjust the settings, as needed.
R E I N S T A L L T H E P R I N T E R D R I V E R See the printer documentation for
instructions.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanners manufacturer.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N See the scanner documentation for
See the scanner documentation for cable connection information. Ensure that the scanner cables are securely connected to the scanner and the computer.
134
Troubleshooting
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S
Windows XP 1 Click StartControl PanelPrinters and Other HardwareScanners and Cameras. 2 If your scanner is listed, Windows recognizes the scanner. Windows Vista 1 Click Start Cameras. Control PanelHardware and SoundScanners and
instructions.
135
D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R Sound from the speakers is automatically disabled when headphones are connected to the headphone connector. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E A U D I O D R I V E R See "Reinstalling Drivers and Utilities" on
page 140.
R U N T H E D E L L D I A G N O S T I C S See "Dell Diagnostics" on page 107.
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.
Windows XP 1 Click StartControl PanelPrinters and Other HardwareMouse. 2 Try adjusting the settings. Windows Vista 1 Click Start Control PanelHardware and SoundMouse. 2 Adjust the settings, as needed.
136
Troubleshooting
C H E C K T H E M O U S E C A B L E Shut down the computer, disconnect the mouse cable and check it for damage, then firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D
1 Shut down the computer. 2 Disconnect the mouse. 3 Turn on the computer. 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective.
C H E C K T H E S YS T E M S E T U P P R O G R A M S E T T I N G S Verify that the system setup program lists the correct device for the pointing device option (the computer automatically recognizes a USB mouse without making any setting adjustments). TE S T T H E M O U S E C O N T R O L L E R To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the "Dell Diagnostics" on page 107. R E I N S T A L L T H E T O U C H P A D D R I V E R See "Reinstalling Drivers and Utilities"
on page 140.
Troubleshooting
137
C H E C K T H E B A T T E R Y If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and then turn on the computer. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E AC A D A P T E R Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T Bypass power protection devices, power strips, and extension cables to verify that the computer turns on. A D J U S T T H E P O W E R P R O P E R T I E S Search for the keyword sleep in Windows
Windows XP 1 Click StartControl PanelAppearance and Themes. 2 Click the area you want to change or click the Display icon. 3 Try different settings for Color quality and Screen resolution. Windows Vista Control PanelHardware and Sound 1 Click Start PersonalizationDisplay Settings. 2 Adjust Resolution and Colors settings, as needed.
138
Troubleshooting
R U N T H E V I D E O D I A G N O S T I C S T E S T S If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in the "Dell Diagnostics" on page 107, then contact Dell (see "Contacting Dell" on page 192). S E E "E R R O R M E S S A G E S " If an error message appears, see "Error Messages"
on page 119.
1 Shut down your computer and connect an external monitor to the computer. 2 Turn on the computer and the monitor, and then adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Contacting Dell" on page 192).
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installedno further installation or configuration is needed. NOTICE: Your Drivers and Utilities media may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system. Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you: Upgrade your operating system. Reinstall your operating system. Connect or install a new device.
Troubleshooting
139
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.
Windows XP
1 Click StartControl Panel. 2 Under Pick a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager.
Windows Vista
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to continue.
NOTE: Scroll down the list of devices and check for an exclamation point (a circle with a [!]) next to the device name. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 140).
If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version. Windows XP 1 Click StartMy ComputerPropertiesHardwareDevice Manager. 2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tabRoll Back Driver. 140
Troubleshooting
Windows Vista 1 Click the Windows Vista start button 2 Click PropertiesDevice Manager. NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.
3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tabRoll Back Driver. If Device Driver Rollback does not resolve the problem, use System Restore (see "Restoring Your Operating System" on page 144) to return your computer to the operating state that existed before you installed the new driver.
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 144) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use your Drivers and Utilities media, continue to step 2. If not, proceed to step 5. 2 When the Drivers and Utilities installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.
3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities disc and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities disc.
Troubleshooting
141
5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware
that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device.
A message stating that the Drivers and Utilities program is detecting hardware in your computer appears. The drivers that are used by your computer are automatically displayed in the My DriversThe ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system.
Manually Reinstalling Drivers
NOTE: If your computer has a Consumer IR port and you are reinstalling a Consumer IR driver, you must first enable the Consumer IR port in the system setup program (see "Using the System Setup Program" on page 203) before continuing with the driver installation (see "Reinstalling Drivers and Utilities" on page 140). For information about components installed on your computer, see "Determining Your Computers Configuration" on page 21. After extracting the driver files to your hard drive, as described in the previous section: Windows XP 1 Click StartMy ComputerPropertiesHardwareDevice Manager. 2 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 3 Double-click the name of the device for which you are installing the driver. 4 Click the Driver tabUpdate Driver. 5 Click Install from a list or specific location (Advanced)Next.
142
Troubleshooting
6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click Next. 8 Click Finish and restart your computer. Windows Vista 1 Click the Windows Vista start button 2 Click PropertiesDevice Manager. NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.
3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tabUpdate DriverBrowse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driverOKNext. 8 Click Finish and restart your computer.
Troubleshooting Software and Hardware Problems in the Microsoft Windows XP and Microsoft Windows Vista Operating Systems
If a device is either not detected during the operating system setup or is detected but incorrectly configured, use Windows Vista Help and Support to resolve the incompatibility: If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
Troubleshooting
143
To start the Hardware Troubleshooter: Windows XP 1 Click StartHelp and Support. 2 Type hardware troubleshooter in the search field and press <Enter> to start the search. 3 In the Fix a Problem section, click Hardware Troubleshooter. 4 In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. Windows Vista 1 Click the Windows Vista start button , and click Help and Support. 2 Type hardware troubleshooter in the search field and press <Enter> to start the search. 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
144
Troubleshooting
3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore.
Troubleshooting
145
Windows Vista 1 Click Start . 2 In the Start Search box, type System Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.
3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Windows XP 1 Click StartAll ProgramsAccessoriesSystem ToolsSystem Restore. 2 Click Undo my last restoration and click Next. Windows Vista 1 Click Start
.
2 In the Start Search box, type System Restore and press <Enter>. 3 Click Undo my last restoration and click Next.
Enabling System Restore
NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP. If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click StartControl PanelPerformance and MaintenanceSystem. 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked.
146
Troubleshooting
Using PC Restore: 1 Turn on the computer. During the boot process, a blue bar with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar, press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot. 3 Click Restore and click Confirm. The restore process takes approximately 6 to 10 minutes to complete. 4 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
Troubleshooting
147
5 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 6 Click Next. The System Restore screen appears and the computer restarts. 7 After the computer restarts, click OK.
Removing PC Restore:
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer operating system to its original state. 1 Log on to the computer as a local administrator. 2 In Microsoft Windows Explorer, go to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. NOTE: If you do not log on as a local administrator, a message appears
stating that you must log on as administrator. Click Quit, and then log on as a local administrator.
NOTE: If the partition for PC Restore does not exist on your computer hard
drive, a message appears stating that the partition was not found. Click Quit; there is no partition to delete.
4 Click OK to remove the PC Restore partition on the hard drive. 5 Click Yes when a confirmation message appears. The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive.
148
Troubleshooting
6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk space is available as indicated by the increased value for Free Space. 7 Click Finish to close the PC Restore Removal window and restart the computer.
Windows Vista: Dell Factory Image Restore
1 Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window. 2 Select Repair Your Computer. The System Recovery Options window appears. 3 Select a keyboard layout and click Next. 4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. 5 Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select
Dell Factory Tools, then Dell Factory Image Restore.
The Dell Factory Image Restore welcome screen appears. 6 Click Next. The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. 8 Click Finish to reboot the system.
Troubleshooting
149
If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback (see "Using Windows Device Driver Rollback" on page 140). If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver (see "Using Microsoft Windows System Restore" on page 145). NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items: Dell Operating System media Dell Drivers and Utilities media NOTE: Your Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use your Drivers and Utilities media to load any required drivers, including the drivers required if your computer has a RAID controller.
Reinstalling Windows XP or Windows Vista
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System media provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. 1 Save and close any open files and exit any open programs. 2 Insert the Operating System disc. 3 Click Exit if the Install Windows message appears.
150
Troubleshooting
4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the system setup program.
5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to complete the installation.
Troubleshooting
151
152
Troubleshooting
Recommended Tools
The procedures in this document may require the following tools: Small flat-blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update (see the Dell Support website at support.dell.com)
153
The computer turns off after the operating system shutdown process is complete. 3 Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 4 seconds to turn them off.
154
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To help prevent damage to the computer, perform the following steps before you begin working inside the computer. 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched. 2 Turn off your computer (see "Turning Off Your Computer" on page 154). NOTICE: To disconnect a network cable, first unplug the cable from your computer, and then unplug it from the network wall jack. 3 Disconnect any telephone or network cables from the computer. 4 Disconnect your computer and all attached devices from their electrical outlets. NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you service the computer. NOTE: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 5 Turn the computer over. 6 Slide and click the battery release latches. 7 Slide the battery out of the battery bay.
155
battery
8 Turn the computer top-side up, open the display, and press the power button to ground the system board. 9 Remove any installed cards from the ExpressCard slot (see "Removing an ExpressCard or Blank" on page 89) and the 8-in-1 memory card reader (see "Removing a Memory Card or Blank" on page 92).
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent data loss, turn off your computer (see "Turning Off Your Computer" on page 154) before removing the hard drive. Do not remove the hard drive while the computer is on or in Sleep state. NOTICE: Hard drives are extremely fragile. Exercise care when handling the hard drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive (see "Restoring Your Operating System" on page 144 and "Reinstalling Drivers and Utilities" on page 140).
156
hard drive
screws (4)
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging (see "Protecting Against Electrostatic Discharge" in the Product Information Guide). 3 Slide the hard drive out of the computer.
157
2 1
foam packaging
hard drive
158
Optical Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
2 2 notch
159
Hinge Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.
160
Keyboard
For more information about the keyboard, see "Using the Keyboard and Touchpad" on page 47. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer. 161
4 5
1 3 5
2 4
162
Memory
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. You can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 193 for information on the memory supported by your computer. Install only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. Your computer has two user-accessible SODIMM sockets, one accessed from beneath the keyboard (DIMM A), and the other accessed from the bottom of the computer (DIMM B). NOTICE: If your computer has only one memory module, install the memory module in the connector labeled DIMMA. NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled DIMMA before you install a module in the connector labeled DIMMB.
163
3 Remove the keyboard (see "Keyboard" on page 161). NOTE: It is not necessary to disconnect the keyboard cable from the memory module cover. 4 Lift the memory module cover but do not remove it. NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory module securing clips. 5 Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. 6 Remove the module from the connector.
2 3
1 3
164
tab
notch
3 Replace the memory module cover. 4 Replace the keyboard and hinge cover. 5 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 6 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information.
165
Confirm the amount of memory installed in the computer: Windows XP Right-click the My Computer icon on your desktop, then click PropertiesGeneral. Click the Windows Vista Start button then click Properties. , right-click Computer, and
Windows Vista
captive screw
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory module securing clips. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).
166
3 Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. 4 Remove the module from the connector.
2 2 memory module
167
1 2
tab
notch
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. 3 Replace the memory module cover. 4 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 5 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. Confirm the amount of memory installed in the computer: Windows XP Right-click the My Computer icon on your desktop, then click PropertiesGeneral. Click the Windows Vista Start button then click Properties. , right-click Computer, and
Windows Vista
168
battery bay
SIM
169
cover
170
WLAN card
5 Release the WLAN card by pushing the metal securing tabs toward the back of the computer until the card pops up slightly.
171
2 1
WLAN card
3 Connect the appropriate antenna cables to the WLAN card you are installing: If the WLAN card has two triangles on the label (white and black), connect the white antenna cable to the connector labeled "main" (white triangle), and connect the black antenna cable to the connector labeled "aux" (black triangle). If the WLAN card has three triangles on the label (white, black, and gray), connect the white antenna cable to the white triangle, connect the black antenna cable to the black triangle, and connect the gray antenna cable to the gray triangle. NOTE: The gray antenna cable may not be available in all computers. The
presence of the gray antenna cable in your Mini Card compartment depends on the type of display.
4 Secure unused antenna cables in the protective mylar sleeve. 5 Replace the cover and tighten the captive screws.
173
cover
174
2 1
WWAN card
5 Release the WWAN card by pushing the metal securing tabs toward the back of the computer until the card pops up slightly.
175
2 1
WWAN card
3 Connect the black antenna cable with a gray stripe to the connector labeled "aux" (black triangle) and connect the white antenna cable with a gray stripe to the connector labeled "main" (white triangle). 4 Secure unused antenna cables in the protective mylar sleeve. 5 Replace the cover and tighten the captive screws.
2 1
cover
4 Disconnect the blue antenna cable from the WPAN card. 5 Release the WPAN card by pushing the metal securing tabs toward the back of the computer until the card pops up slightly. 6 Lift the WPAN card out of its system board connector.
Adding and Replacing Parts
177
178
4 Release the FCM by pushing the metal securing brackets away from the card until the card pops up slightly. 5 Remove the FCM.
2 1
FCM
179
1 3
2 4
card cable
180
Coin-Cell Battery
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.
181
182
Depending on what you want to do in Dell QuickSet, you can start it by either clicking, double-clicking, or right-clicking the QuickSet icon in the Microsoft Windows notification area. The notification area is located in the lower-right corner of your screen. For more information about QuickSet, right-click the QuickSet icon and select Help.
183
184
185
Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures and overexposure to sunlight, dirt, dust, or liquids. Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment.
Travel Tips
NOTICE: Do not move the computer while using the optical drive to prevent loss
of data.
NOTICE: Do not check the computer as baggage. Consider disabling wireless activity on your computer to maximize battery operating time. To disable wireless activity, use the wireless switch (see "wireless switch" on page 27). Consider changing your power management options to maximize battery operating time (see "Power Management Modes" on page 56). If you are traveling internationally, carry proof of ownershipor of your right to use the computer if it is company-ownedto speed your passage through customs. Investigate the customs regulations of the countries you plan to visit, and consider acquiring an international carnet (also known as a merchandise passport) from your government. Find out what type of electrical outlets are used in the countries you will visit, and have appropriate power adapters. Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers.
Traveling by Air
NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-ray machine or have it hand-inspected. Ensure that you have a charged battery available in case you are asked to turn on the computer. Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid the use of electronic devices during flight. All airlines forbid the use of electronic devices during takeoff and landing.
186
Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting" on page 107 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 107 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 191. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 188 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 192. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 188. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.
Getting Help
187
DellConnect
DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.
Online Services
You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) 188
Getting Help
Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password.
AutoTech Service
Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 192.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 192. 189
Getting Help
190
Getting Help
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes/No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:
Getting Help
191
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com. 2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 3 Click Contact Us on the left side of the page. 4 Select the appropriate service or support link based on your need. 5 Choose the method of contacting Dell that is convenient for you.
192
Getting Help
Specifications
NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start , click Help and Support, and then select the option to view information about your computer.
Processor Processor type L1 cache L2 cache External bus frequency System Information System chipset Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI bus (PCI-Express used for video controllers) ExpressCard Mobile Intel Express (GM 965 or PM 965) 64 bits dual-channel (2) 64-bit buses 32 bits 1 MB PCI-E X16 32 bits x16 Intel Core 2 Duo 32 KB per instruction, 32 KB data cache per core 2 MB or 4 MB per core depending on model 667 MHz and 800 MHz
NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support
PC Cards.
Specifications
193
ExpressCard (continued) Cards supported ExpressCard/34 (34 mm) ExpressCard/54 (54 mm) 1.5 V and 3.3 V ExpressCard connector size 8-in-1 Memory Card Reader 8-in-1 memory card controller 8-in-1 memory card connector Cards supported Ricoh R5C833 8-in-1 combo card connector Secure Digital (SD) SDIO MultiMediaCard (MMC) Memory Stick Memory Stick PRO xD-Picture Card Hi Speed-SD Hi Density-SD Memory Memory module connector Memory module capacities Memory type Minimum memory Maximum memory two user-accessible SODIMM connectors 512 MB, 1 GB, 2 GB 667 MHz SoDIMM DDR2 512 MB 4 GB 26 pins
NOTE: In order to take advantage of the dual channel bandwidth capability, both memory slots must be populated and must match in size. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files.
194
Specifications
Ports and Connectors Audio IEEE 1394 Consumer IR Mini Card Modem Network adapter S-video TV-out USB Video Communications Modem: Type Controller Interface Network adapter Wireless v.92 56K MDC softmodem Intel High-Definition Audio 10/100 Ethernet LAN on system board internal WLAN, WWAN, WPAN Mini Cards WWAN ExpressCard Bluetooth wireless technology microphone connector, stereo headphone/speakers connector 4-pin serial connector sensor compatible with Philips RC6 (receive only) three Type IIIA Mini Card slots RJ-11 port RJ-45 port 7-pin mini-DIN connector (optional S-video to composite video adapter cable) four 4-pin USB 2.0-compliant connector 15-hole connector
Specifications
195
Video
NOTE: Optional video controller upgrades are available for your computer subject to availability at the time of purchase. To determine the configuration of your computer, see "Determining Your Computers Configuration" on page 21.
Video type: Video controller Video memory LCD interface TV support Video type: Data bus Video controller Video memory LCD interface TV support integrated on system board Intel 965 GM dynamic based on system memory capacity LVDS NTSC or PAL in S-video, composite, and component modes discrete video card PCI Express X16 nVIDIA GeForce 8400M G or nVIDIA GeForce 8600M GT 128 MB (GeForce 8400M G) or 256 MB (GeForce 8600M GT) LVDS NTSC or PAL in S-video, composite, and component modes
Audio Audio type Audio controller Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls Intel High Definition Audio microphone-in connector, stereo headphones/speakers connector two 4-ohm speakers 2 Watts per channel into 4 ohms program menus, media control buttons two-channel high-definition stereo Intel HDA Azalia 24-bit (analog-to-digital and digital-to-analog)
196
Specifications
Display Type (active-matrix TFT) 15.4-inch WXGA 15.4-inch WXGA with TrueLife 15.4-inch WXGA+ with TrueLife 15.4-inch WSXGA+ with TrueLife Dimensions: Height Width Diagonal Maximum resolutions: WXGA WXGA with TrueLife WXGA+ with TrueLife WSXGA+ with TrueLife Refresh rate Operating angle Viewing angles: Horizontal 40 (WXGA) 40 (WXGA with TrueLife) 55 (WXGA+ with TrueLife) 60 (WSXGA+ with TrueLife) +15/30 (WXGA) +15/30 (WXGA with TrueLife) 45 (WXGA+ with TrueLife) +40/50 (WSXGA+ with TrueLife) 1280 x 800 at 262 K colors 1280 x 800 at 262 K colors 1440 x 900 at 262 K colors 1680 x 1050 at 262 K colors 60 Hz 0 (closed) to 155 222.5 mm (8.8 in) 344.5 mm (13.6 in) 391.2 mm (15.4 in)
Vertical
Specifications
197
Display (continued) Pixel pitch: WXGA WXGA with TrueLife WXGA+ with TrueLife WSXGA+ with TrueLife Controls 0.258 mm 0.258 mm 0.2304 mm 0.197 mm brightness can be controlled through keyboard shortcuts (see "Display Functions" on page 48)
Keyboard Number of keys Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Battery Type Dimensions: Depth Height Width Weight 67.6 mm (2.66 in) (9 cell) 47.5 mm (1.87 in) (6 cell) 20.4 mm (0.8 in) 209.9 mm (8.26 in) 0.48 kg (1.06 lb) (9 cell) 0.33 kg (0.7 lb) (6 cell) 9-cell "smart" lithium ion 6-cell "smart" lithium ion 71.7-mm (2.8-in) sensor-active area 34.0-mm (1.3-in) rectangle 240 cpi 87 (U.S. and Canada); 88 (Europe); 91 (Japan) QWERTY/AZERTY/Kanji
198
Specifications
Battery (continued) Voltage Charge time (approximate): Computer off Operating time 4 hours Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions (see "Power Problems" on page 132). See "Using a Battery" on page 53 for more information on battery life. Life span (approximate) Temperature range: Operating Storage Coin-cell battery AC Adapter Input voltage Input current (maximum) Input frequency Output current (65 W) Output current (90 W) Output power Rated output voltage Dimensions (65 W): Height Width Depth 28.2 mm (1.11 in) 57.9 mm (2.28 in) 137.2 mm (5.4 in) 90264 VAC 1.5 A 4763 Hz 4.34 A (maximum at 4-second pulse) 3.34 A (continuous) 5.62 A (maximum at 4-second pulse) 4.62 A (continuous) 65 W, 90 W 19.5 +/ 1.0 VDC 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) CR-2032 300 discharge/charge cycles 11.1 VDC
Specifications
199
AC Adapter (continued) Weight (with cables) Dimensions (90 W): Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight (with 6-cell battery): Configurable to less than Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (using a random vibration spectrum that simulates user environment): Operating Storage 0.66 GRMS 1.3 GRMS 10% to 90% (noncondensing) 5% to 95% (noncondensing) 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) 3.0 kg (6.61 lb) 42 mm (1.65 in) 358.7 mm (14.12 in) 269 mm (10.59 in) 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) 34.2 mm (1.34 in) 60.8 mm (2.39 in) 153.4 mm (6.0 in) 0.46 kg (1.01 lb) 0.4 kg (0.9 lb)
200
Specifications
Environmental (continued) Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-ms halfsine pulse for storage): Operating Storage Altitude (maximum): Operating Storage 15.2 to 3048 m (50 to 10,000 ft) 15.2 to 10,668 m (50 to 35,000 ft) 142 G 163 G
Specifications
201
202
Specifications
Appendix
Using the System Setup Program
NOTE: Your operating system may automatically configure most of the options available in system setup, thus overriding options that you set through system setup. An exception is the External Hot Key option, which you can disable or enable only through system setup. For more information on configuring features for your operating system, see Windows Help and Support (see "Microsoft Windows XP and Windows Vista Help and Support Center" on page 16). You can use system setup as follows: To set or change user-selectable features such as your computer password To verify information about the computer's current configuration such as the amount of system memory
After you set up the computer, run system setup to familiarize yourself with your system configuration information and optional settings. You may want to write down the information for future reference. The system setup screens display the current setup information and settings for your computer, such as: System configuration Boot order Boot (start-up) configuration Basic device configuration settings System security and hard drive password settings NOTE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly.
Appendix
203
The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Order page of the system setup program. NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 205. The Boot Order page displays a general list of the bootable devices that may be installed in your computer, including but not limited to the following: Diskette Drive Internal HDD
204
Appendix
USB Storage Device CD/DVD/CD-RW drive Modular bay HDD NOTE: Only devices that are preceded by a number are bootable.
During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system. To control the boot devices, select (highlight) a device by pressing the downarrow or up-arrow key, and then enable or disable the device or change its order in the list. To enable or disable a device, highlight the item and press the space bar. Enabled items are preceded by a number; disabled items are not preceded by a number. To reorder a device in the list, highlight the device and press <u> to move the device up the list or <d> to move a device down the list.
Boot sequence changes take effect as soon as you save the changes and exit the system setup program.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering the system setup program (you can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive). 1 Shut down the computer through the Start menu. 2 Connect the computer to an electrical outlet. 3 Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop, then shut down your computer and try again. 4 When the boot device list appears, highlight the device from which you want to boot and press <Enter>. The computer boots to the selected device. The next time you reboot the computer, the previous boot order is restored.
Appendix
205
206
Appendix
Touch Pad
1 Shut down and turn off your computer (see "Turning Off Your Computer" on page 154). 2 Disconnect any attached devices from the computer and from their electrical outlets. 3 Remove any installed batteries (see "Battery Performance" on page 53). 4 Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest.
Mouse
NOTICE: Disconnect the mouse from the computer before cleaning the mouse If your screen cursor skips or moves abnormally, clean the mouse.
Cleaning a Non-Optical Mouse
1 Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution. 2 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball. 3 Wipe the ball with a clean, lint-free cloth. 4 Blow carefully into the ball cage or use a can of compressed air to dislodge dust and lint. 5 If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol. 6 Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left on the rollers. 7 Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place.
Cleaning an Optical Mouse
Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution.
Appendix
207
Media
NOTICE: Always use compressed air to clean the lens in the optical drive, and follow the instructions that come with the compressed air product. Never touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your media, try cleaning the discs. 1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To help prevent damage to the surface, do not wipe in a circular motion around the disc. 2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc. For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs.
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computers service contract.
208
Appendix
Appendix
209
These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: Reorient the receiving antenna. Relocate the system with respect to the receiver. Move the system away from the receiver. Plug the system into a different outlet so that the system and the receiver are on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:
Product name: Model number: Company name: Dell Inspiron 1520 PP22L Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400
210
Appendix
Glossary
Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer.
A
AC alternating current The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. ACPI advanced configuration and power interface A power management specification that enables Microsoft Windows operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer. AGP accelerated graphics port A dedicated graphics port that allows system memory to be used for video-related tasks. AGP delivers a smooth, true-color video image because of the faster interface between the video circuitry and the computer memory. AHCI Advanced Host Controller Interface An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such as Native Command Queuing (NCQ) and hot plug. ALS ambient light sensor A feature that helps to control display brightness. antivirus software A program designed to identify, quarantine, and/or delete viruses from your computer. ASF alert standards format A standard to define a mechanism for reporting hardware and software alerts to a management console. ASF is designed to be platform- and operating system-independent.
B
battery life span The length of time (years) during which a portable computer battery is able to be depleted and recharged. battery operating time The length of time (minutes or hours) that a portable computer battery powers the computer. BD See Blu-ray Disc.
Glossary
211
BIOS basic input/output system A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you understand what effect these settings have on the computer, do not change them. Also referred to as system setup. bit The smallest unit of data interpreted by your computer. Bluetooth wireless technology A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to automatically recognize each other. Blu-ray Disc Blu-ray Disc (BD) is an optical disc format jointly developed by the Blu-ray Disc Association (BDA). A BD records and plays high-definition video (HD), and stores large amounts of data: five times the storage capacity of a DVD and can hold up to 25GB on a single-layer disc and 50GB on a dual-layer disc. boot sequence Specifies the order of the devices from which the computer attempts to boot. bootable CD A CD that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available. Your Drivers and Utilities media is a bootable CD. bootable disk A disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available. bps bits per second The standard unit for measuring data transmission speed. BTU British thermal unit A measurement of heat output. bus A communication pathway between the components in your computer. bus speed The speed, given in MHz, that indicates how fast a bus can transfer information. byte The basic data unit used by your computer. A byte is usually equal to 8 bits.
C
C Celsius A temperature measurement scale where 0 is the freezing point and 100 is the boiling point of water. cache A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The cache enhances the efficiency of many processor operations. L1 cache Primary cache stored inside the processor. L2 cache Secondary cache which can either be external to the processor or incorporated into the processor architecture.
212
Glossary
carnet An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport. CD-R CD recordable A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written over. CD-RW CD rewritable A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten). CD-RW drive A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. CD-RW/DVD drive A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. clock speed The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate. CMOS A type of electronic circuit. Computers use a small amount of batterypowered CMOS memory to hold date, time, and system setup options. COA Certificate of Authenticity The Windows alpha-numeric code located on a sticker on your computer. Also referred to as the Product Key or Product ID. Consumer IR Infrared sensor for the Dell Travel Remote. Control Panel A Windows utility that allows you to modify operating system and hardware settings, such as display settings. controller A chip that controls the transfer of data between the processor and memory or between the processor and devices. CRIMM continuity rambus in-line memory module A special module that has no memory chips and is used to fill unused RIMM slots. cursor The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action will occur. It often is a blinking solid line, an underline character, or a small arrow.
Glossary
213
D
DDR SDRAM double-data-rate SDRAM A type of SDRAM that doubles the data burst cycle, improving system performance. DDR2 SDRAM double-data-rate 2 SDRAM A type of DDR SDRAM that uses a 4-bit prefetch and other architectural changes to boost memory speed to over 400 MHz. device Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer. device driver See driver. DIMM dual in-line memory module A circuit board with memory chips that connects to a memory module on the system board. DIN connector A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors. disk striping A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data unit size or stripe width. DMA direct memory access A channel that allows certain types of data transfer between RAM and a device to bypass the processor. DMTF Distributed Management Task Force A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments. domain A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users. A user logs on to the domain to gain access to the resources. DRAM dynamic random-access memory Memory that stores information in integrated circuits containing capacitors. driver Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not installed in the computer. DSL Digital Subscriber Line A technology that provides a constant, high-speed Internet connection through an analog telephone line. dual-core An Intel technology in which two physical computational units exist inside a single processor package, thereby increasing computing efficiency and multitasking ability.
214
Glossary
dual display mode A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode. DVD-R DVD recordable A recordable version of a DVD. Data can be recorded only once onto a DVD-R. Once recorded, the data cannot be erased or written over. DVD+RW DVD rewritable A rewritable version of a DVD. Data can be written to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW technology is different from DVD-RW technology.) DVD+RW drive drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs) discs. DVI digital video interface A standard for digital transmission between a computer and a digital video display.
E
ECC error checking and correction A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory. ECP extended capabilities port A parallel connector design that provides improved bidirectional data transmission. Similar to EPP ECP uses direct memory , access to transfer data and often improves performance. EIDE enhanced integrated device electronics An improved version of the IDE interface for hard drives and CD drives. EMI electromagnetic interference Electrical interference caused by electromagnetic radiation. ENERGY STAR Environmental Protection Agency requirements that decrease the overall consumption of electricity. EPP enhanced parallel port A parallel connector design that provides bidirectional data transmission. ESD electrostatic discharge A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment. expansion card A circuit board that installs in an expansion slot on the system board in some computers, expanding the capabilities of the computer. Examples include video, modem, and sound cards. expansion slot A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus. ExpressCard A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard.
Glossary
215
Express Service Code A numeric code located on a sticker on your Dell computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries. extended display mode A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode. extended PC Card A PC Card that extends beyond the edge of the PC Card slot when installed.
F
Fahrenheit A temperature measurement scale where 32 is the freezing point and 212 is the boiling point of water. FBD fully-buffered DIMM A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM chips and the system. FCC Federal Communications Commission A U.S. agency responsible for enforcing communications-related regulations that state how much radiation computers and other electronic equipment can emit. fingerprint reader A strip sensor that uses your unique fingerprint to authenticate your user identity to help secure your computer. folder A term used to describe space on a disk or drive where files are organized and grouped. Files in a folder can be viewed and ordered in various ways, such as alphabetically, by date, and by size. format The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the existing information on it is lost. FSB front side bus The data path and physical interface between the processor and RAM. FTP file transfer protocol A standard Internet protocol used to exchange files between computers connected to the Internet.
G
G gravity A measurement of weight and force. GB gigabyte A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often rounded to 1,000,000,000 bytes.
216
Glossary
GHz gigahertz A measurement of frequency that equals one thousand million Hz, or one thousand MHz. The speeds for computer processors, buses, and interfaces are often measured in GHz. graphics mode A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics modes can display an unlimited variety of shapes and fonts. GUI graphical user interface Software that interacts with the user by means of menus, windows, and icons. Most programs that operate on the Windows operating systems are GUIs.
H
hard drive A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. heat sink A metal plate on some processors that helps dissipate heat. hibernate mode A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored. HTTP hypertext transfer protocol A protocol for exchanging files between computers connected to the Internet. Hyper-Threading Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. Hz hertz A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz).
I
IC integrated circuit A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer, audio, and video equipment. IDE integrated device electronics An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive. IEEE 1394 Institute of Electrical and Electronics Engineers, Inc. A highperformance serial bus used to connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer.
Glossary
217
infrared sensor Sensor for the Dell Travel Remote integrated Usually refers to components that are physically located on the computers system board. Also referred to as built-in. I/O input/output An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices. I/O address An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the processor to communicate with that device. IrDA Infrared Data Association The organization that creates international standards for infrared communications. IRQ interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously. ISP Internet service provider A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee.
K
Kb kilobit A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits. KB kilobyte A unit of data that equals 1024 bytes but is often referred to as 1000 bytes. key combination A command requiring you to press multiple keys at the same time. kHz kilohertz A measurement of frequency that equals 1000 Hz.
L
LAN local area network A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network (WAN). LCD liquid crystal display The technology used by portable computer and flatpanel displays.
218
Glossary
LED light-emitting diode An electronic component that emits light to indicate the status of the computer. local bus A data bus that provides a fast throughput for devices to the processor. LPT line print terminal The designation for a parallel connection to a printer or other parallel device.
M
Mb megabit A measurement of memory chip capacity that equals 1024 Kb. Mbps megabits per second One million bits per second. This measurement is typically used for transmission speeds for networks and modems. MB megabyte A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to hard drive storage, the term is often rounded to 1,000,000 bytes. MB/sec megabytes per second One million bytes per second. This measurement is typically used for data transfer ratings. media bay A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite module. memory A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for RAM. memory address A specific location where data is temporarily stored in RAM. memory mapping The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify information that the processor can access. memory module A small circuit board containing memory chips, which connects to the system board. MHz megahertz A measure of frequency that equals 1 million cycles per second. The speeds for computer processors, buses, and interfaces are often measured in MHz. Mini PCI A standard for integrated peripheral devices with an emphasis on communications such as modems and NICs. A Mini PCI card is a small external card that is functionally equivalent to a standard PCI expansion card.
Glossary
219
Mini-Card A small card designed for integrated peripherals, such as communication NICs. The Mini-Card is functionally equivalent to a standard PCI expansion card. Mobile Broadband network (also known as a WWAN) is a series of interconnected computers that communicate with each other through wireless cellular technology and provides Internet access in the same varied locations from which cellular telephone service is available. Your computer can maintain the Mobile Broadband network connection regardless of its physical location, as long as the computer remains in the service area of your cellular service provider. modem A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC Card, and internal. You typically use your modem to connect to the Internet and exchange email. module bay See media bay. MP megapixel A measure of image resolution used for digital cameras. ms millisecond A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms.
N
network adapter A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it. A network adapter is also referred to as a NIC (network interface controller). NIC See network adapter. notification area The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock, volume control, and print status. Also referred to as system tray. ns nanosecond A measure of time that equals one billionth of a second. NVRAM nonvolatile random access memory A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM is used for maintaining computer configuration information such as date, time, and other system setup options that you can set.
220
Glossary
O
optical drive A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD drives, CD-RW drives, and CD-RW/DVD combo drives.
P
parallel connector An I/O port often used to connect a parallel printer to your computer. Also referred to as an LPT port. partition A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives. Each partition can contain multiple logical drives. PC Card A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of PC Cards. PCI peripheral component interconnect PCI is a local bus that supports 32-and 64-bit data paths, providing a high-speed data path between the processor and devices such as video, drives, and networks. PCI Express A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Express can transfer data at speeds from 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate at the slower speed. PCMCIA Personal Computer Memory Card International Association The organization that establishes standards for PC Cards. PIO programmed input/output A method of transferring data between two devices through the processor as part of the data path. pixel A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down. Plug-and-Play The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant. POST power-on self-test Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up.
Glossary
221
processor A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit). PS/2 personal system/2 A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad. PXE pre-boot execution environment A WfM (Wired for Management) standard that allows networked computers that do not have an operating system to be configured and started remotely.
R
RAID redundant array of independent disks A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. RAM random-access memory The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you shut down your computer. readme file A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new product enhancements or corrections that have not yet been documented. read-only Data and/or files you can view but cannot edit or delete. A file can have read-only status if: It resides on a physically write-protected floppy disk, CD, or DVD. It is located on a network in a directory and the system administrator has assigned rights only to specific individuals. refresh rate The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker can be seen by the human eye. resolution The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image. RFI radio frequency interference Interference that is generated at typical radio frequencies, in the range of 10 kHz to 100,000 MHz. Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations, such as infrared and light. ROM read-only memory Memory that stores data and programs that cannot be deleted or written to by the computer. ROM, unlike RAM, retains its contents after you shut down your computer. Some programs essential to the operation of your computer reside in ROM.
222
Glossary
RPM revolutions per minute The number of rotations that occur per minute. Hard drive speed is often measured in rpm. RTC real time clock Battery-powered clock on the system board that keeps the date and time after you shut down the computer. RTCRST real-time clock reset A jumper on the system board of some computers that can often be used for troubleshooting problems.
S
SAS serial attached SCSI A faster, serial version of the SCSI interface (as opposed to the original SCSI parallel architecture). SATA serial ATA A faster, serial version of the ATA (IDE) interface. ScanDisk A Microsoft utility that checks files, folders, and the hard disks surface for errors. ScanDisk often runs when you restart the computer after it has stopped responding. SCSI small computer system interface A high-speed interface used to connect devices to a computer, such as hard drives, CD drives, printers, and scanners. The SCSI can connect many devices using a single controller. Each device is accessed by an individual identification number on the SCSI controller bus. SDRAM synchronous dynamic random-access memory A type of DRAM that is synchronized with the optimal clock speed of the processor. serial connector An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer. Service Tag A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support. setup program A program that is used to install and configure hardware and software. The setup.exe or install.exe program comes with most Windows software packages. Setup program differs from system setup. shortcut An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop and doubleclick the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon. SIM Subscriber Identity Module A SIM card contains a microchip that encrypts voice and data transmissions. SIM cards can be used in phones or portable computers.
Glossary
223
smart card A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart cards. S/PDIF Sony/Philips Digital Interface An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format, which could degrade the quality of the file. standby mode A power management mode that shuts down all unnecessary computer operations to save energy. Strike Zone Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating shock or is dropped (whether the computer is on or off). surge protectors Prevent voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet. Surge protectors do not protect against lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent below the normal AC-line voltage level. Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms. SVGA super-video graphics array A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768. The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer. S-video TV-out A connector used to attach a TV or digital audio device to the computer. SXGA super-extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 1024. SXGA+ super-extended graphics array plus A video standard for video cards and controllers that supports resolutions up to 1400 x 1050. system board The main circuit board in your computer. Also known as the motherboard. system setup A utility that serves as an interface between the computer hardware and the operating system. System setup allows you to configure user-selectable options in the BIOS, such as date and time or system password. Unless you understand what effect the settings have on the computer, do not change the settings for this program.
224
Glossary
T
TAPI telephony application programming interface Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video. text editor A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on). TPM trusted platform module A hardware-based security feature that when combined with security software enhances network and computer security by enabling features such as file and e-mail protection. travel module A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer.
U
UAC user account control Microsoft Windows Vista security feature that, when enabled, provides an added layer of security between user accounts and access to operating system settings. UMA unified memory allocation System memory dynamically allocated to video. UPS uninterruptible power supply A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide voltage regulation. Small UPS systems provide battery power for a few minutes to enable you to shut down your computer. USB universal serial bus A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer or in to a multi-port hub that plugs in to your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be daisy-chained together. UTP unshielded twisted pair Describes a type of cable used in most telephone networks and some computer networks. Pairs of unshielded wires are twisted to protect against electromagnetic interference, rather than relying on a metal sheath around each pair of wires to protect against interference. UXGA ultra extended graphics array A video standard for video cards and controllers that supports resolutions up to 1600 x 1200.
Glossary
225
V
video controller The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the video capabilitiesin combination with the monitorfor your computer. video memory Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of video memory installed primarily influences the number of colors that a program can display. video mode A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as Windows operating systems, displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that can be defined as x columns by y rows of characters. video resolution See resolution. virus A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts. A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated. V volt The measurement of electric potential or electromotive force. One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance.
W
W watt The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt. WHr watt-hour A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours. wallpaper The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in your favorite picture and make it wallpaper.
226
Glossary
WLAN wireless local area network. A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access. write-protected Files or media that cannot be changed. Use write-protection when you want to protect data from being changed or destroyed. To write-protect a 3.5-inch floppy disk, slide its write-protect tab to the open position. WPAN wireless personal area network. A computer network used for communication among computer devices (including telephones and personal digital assistants) close to one person. WWAN wireless wide area network. A wireless high-speed data network using cellular technology and covering a much larger geographic area than WLAN. WXGA wide-aspect extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 800."
X
XGA extended graphics array A video standard for video cards and controllers that supports resolutions up to 1024 x 768.
Z
ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket. Zip A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe. You can unzip a self-extracting file by double-clicking it. Zip drive A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and hold up to 100 MB of data.
Glossary
227
228
Glossary
Index
Numerics
8-in-1 memory card reader, 91 Bluetooth wireless technology card device status light, 25 installing, 180 Blu-ray Disc, 64-65, 67 boot sequence, 204 brightness adjusting, 41
A
audio device connecting, 69 enabling, 84 audio. See sound
C B
battery charge gauge, 55 charging, 58 checking the charge, 54 performance, 53 power meter, 55 removing, 59 replacing coin-cell battery, 181 storing, 60 BD. See Blu-ray Disc blank cards ExpressCards, 87 memory card, 91 removing, 89, 92 camera, 23 carnet, 186 CD about, 64 CD-RW drive problems, 115 drive problems, 115 Check Disk, 116 cleaning display, 206 keyboard, 206 media, 208 mouse, 207 touch pad, 207 coin-cell battery replacing, 181
Index
229
computer crashes, 127-128 restore to previous operating state, 145 slow performance, 118, 129 specifications, 193 stops responding, 127 conflicts software and hardware incompatibilities, 143 connecting audio device, 69 Mobile Broadband network, 99 TV, 69 contacting Dell, 192 copying CDs general information, 64 helpful tips, 66 how to, 64 copying DVDs general information, 64 helpful tips, 66 how to, 64
Dell MediaDirect about, 26 problems, 128 Dell support site, 17 DellConnect, 188 device latch release description, 33 device status lights description, 24 diagnostics Dell, 107 digital array microphones, 26 display adjusting brightness, 41 adjusting the size of icons, 183 adjusting the size of toolbars, 183 description, 23 dual display operation, 43 resolution, 44 switching the video image, 41 documentation End User License Agreement, 16 ergonomics, 16 online, 17 Product Information Guide, 16 regulatory, 16 safety, 16 warranty, 16 Dolby headphones, setting up, 84
D
Dell contacting, 192 Dell Diagnostics about, 107 starting from the Drivers and Utilities media, 109 starting from your hard drive, 108
230
Index
drivers about, 139 identifying, 140 reinstalling, 140 Drivers and Utilities media, 15 about, 141 Dell Diagnostics, 107 drives problems, 114 See also hard drive See also optical drive DVD about, 64 drive problems, 115
H
hard drive description, 33 problems, 116 replacing, 156 returning to Dell, 158 hardware conflicts, 143 Dell Diagnostics, 107 Hardware Troubleshooter, 143 hibernate mode, 57 hinge cover removing, 160
E
End User License Agreement, 16 ergonomics information, 16 error messages, 119 ExpressCard slot description, 28 ExpressCards, 87 blanks, 87, 89 installing, 88 removing, 89
I
icons adjusting the size, 183 IEEE 1394 connector description, 29 problems, 124 infrared sensor description, 33 installing, 170
F
Factory Image Restore, 147, 149 fan description, 33
Index
231
memory DIMM A, 165 DIMM B, 166 installing, 163 removing, 164, 167 memory card, 91 blanks, 91-92 installing, 91 reader, 29 removing, 92 memory card reader, 91 memory module cover description, 33 messages error, 119 Mini Card installing, 170 WLAN, 170 WPAN, 170 WWAN, 170 Mobile Broadband network connections, 99 problems, 131 See also wireless switch modem connector description, 31
K
keyboard numeric keypad, 47 problems, 125 removing, 161 shortcuts, 48 keyboard status lights description, 26 keypad numeric, 47
L
labels Microsoft Windows, 16 Service Tag, 16 lost computer, 105
M
media playing, 61 media control buttons Dell MediaDirect button, 68 description, 25
232
Index
N
network installing WLAN Mini Card, 170 Mobile Broadband (WWAN), 131 problems, 131 QuickSet, 183 network connector description, 30
power management adjusting settings, 183 QuickSet, 183 printer cable, 38 connecting, 37 problems, 133 setting up, 37 USB, 38 problems blue screen, 128 CD drive, 115 CD-RW drive, 115 computer crashes, 127-128 computer does not start up, 127 computer stops responding, 127 conflicts, 143 Dell Diagnostics, 107 Dell MediaDirect, 128 drives, 114 DVD drive, 115 error messages, 119 hard drive, 116 IEEE 1394 connector, 124 keyboard, 125 lockups, 127 network, 131 power, 132 power light conditions, 132 printer, 133 program crashes repeatedly, 127 program stops responding, 127 programs and Windows compatibility, 127
O
operating system reinstalling Windows Vista, 145
P
PC Restore, 147 phone numbers, 192 power hibernate mode, 57 line conditioners, 39 problems, 132 protection devices, 39 standby mode, 56 surge protectors, 39 UPS, 39 power button description, 23 power light conditions, 132
Index
233
problems (continued) restore computer to previous operating state, 145 restore operating system to previous state, 144 scanner, 134 slow computer performance, 118, 129 software, 127, 129 sound and speakers, 135 speakers, 135 spyware, 118, 129 Product Information Guide, 16
Safely Remove Hardware icon, 124 safety instructions, 16 scanner problems, 134 screen. See display security cable slot description, 27 Service Tag, 16 SIM. See Subscriber Identity Module software conflicts, 143 problems, 127, 129 software and hardware incompatibilities, 143 sound problems, 135 volume, 135 speakers description, 33 problems, 135 volume, 135 specifications, 193 spyware, 118, 129 standby mode about, 56 stolen computer, 105 Subscriber Identity Module, 169 support contacting Dell, 192
Q
QuickSet, 183 QuickSet Help, 18
R
RAM. See memory regulatory information, 16 reinstalling Windows Vista, 145 resolution setting, 44
S
S/PDIF digital audio enabling, 84
234
Index
support website, 17 S-video TV-out connector description, 31 System Restore, 144-145 system setup program commonly used options, 204 screens, 204 viewing, 204
traveling with the computer by air, 186 identification tag, 185 packing, 185 tips, 186 troubleshooting conflicts, 143 Dell Diagnostics, 107 Hardware Troubleshooter, 143 restore computer to previous operating state, 144-145 TV connecting, 69 types, 91
T
taskbar Dell Mobile Broadband Card Utility, 131 Dell Support Utility, 18 QuickSet icon, 183 Safely Remove Hardware, 124 wireless activity indicator, 99 telephone numbers, 192 toolbars adjusting the size, 183 touch pad, 50 cleaning, 207 customizing, 51 touch pad buttons description, 25 track stick/touch pad buttons description, 25 transferring information to a new computer, 37
U
uninterruptible power supply. See UPS UPS, 39 USB connector description, 31
V
video problems, 137 video controller determining configuration, 21 video controller configuration determining what controller is installed, 21
Index
235
WLAN, 170 installing Mini Card, 170 WPAN installing, 177 WWAN installing, 173 See also Mobile Broadband
W
warranty information, 16 Windows Easy Transfer wizard, 37 Windows Vista Device Driver Rollback, 140 Factory Image Restore, 147 Program Compatibility wizard, 127 reinstalling, 145 System Restore, 144-145 Windows Easy Transfer wizard, 37 Windows XP Device Driver Rollback, 141 Hardware Troubleshooter, 143 hibernate mode, 57 PC Restore, 147 Program Compatibility wizard, 127 reinstalling, 150 standby mode, 56 wireless turning activity on and off, 183 wizards Program Compatibility wizard, 127 Windows Easy Transfer, 37
236
Index