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Published by: api-27601960 on Oct 17, 2008
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Section 5_35 Quiz:
1. A core concept of quality philosophies is that grass-roots efforts are an effective
means to improve quality. True / False
2._______________ is defined as doing things right.

3. Achieving quality requires:
A. Understanding the customer\u2019s expectations
B. Exceeding the customer\u2019s expectations
C. Meeting all the definitions of quality
D. Focusing on the customer
E. All the above

4. Quality can be defined through internal means. True / False

5. The essence of a quality internal product is:
A. Improving internal processes
B. Delivering the right product

C. Customer satisfaction
6. The cost of poor quality is usually less than 15 % of the cost of doing business.
True / False
7. The gains from continuous process improvement will fall off over time because
internal processes can never be perfect. True / False

8. Steps to implementing a Quality Culture would NOT include:
A. Creating a department that focuses on quality improvement
B. Listening to customers to determine their requirements
C. Demonstrating executive leadership and commitment
D. Identifying costs of quality and focusing on prevention

9. Deming\u2019s Fourteen Points for Management can be summed up by:
A. Create constancy of purpose by breaking down barriers between

B. Cease dependence on inspection to achieve quality
C. Stop focusing on judgment results and start focusing on improvement of

D. Improve constantly and forever the system of production and service to
improve quality and productivity and to decrease costs

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