a research project carried out to understand the concept of service blueprint...
service blueprinting in detail with onstage and backstage encounters
Service Blueprinting : Explained via examples
Robert Sheets, Stephen Crawford, and Louis Soares explain the need for parall...
This Application Note aims at describing the use of energy and the potential ...
From the mid-1980s on a new attitude towards self-determination appeared in W...
PROTON b-school material
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