Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Save to My Library
Look up keyword or section
Like this
3Activity
0 of .
Results for:
No results containing your search query
P. 1
Leveraging Service Blueprinting to Rethink Higher Education

Leveraging Service Blueprinting to Rethink Higher Education

Ratings: (0)|Views: 212 |Likes:
Amy L. Ostrom, Mary Jo Bitner, and Kevin A. Burkhard argue that higher education improvements and innovations should be viewed through a service lens and driven by focusing on students as customers.
Amy L. Ostrom, Mary Jo Bitner, and Kevin A. Burkhard argue that higher education improvements and innovations should be viewed through a service lens and driven by focusing on students as customers.

More info:

Published by: Center for American Progress on Oct 31, 2011
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

01/07/2013

pdf

text

original

 
www.americanprogress.org
Leerai Serie Blepritito Rethi Hiher Eatio
When Students Become ‘Valued Customers,’ Everybody Wins
Amy L. Ostrom, Mary Jo Bitner, and Kevin A. Burkhard October 2011
 o o /   . G  . s  o
 
Leerai Serie Blepritito Rethi Hiher Eatio
When Students Become ‘Valued Customers,Everybody Wins
Amy L. Ostrom, Mary Jo Bitner, and Kevin A. Burkhard October 2011

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->