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Table Of Contents

TABLE OF CONTENTS 3
About This Guide
1.1Conventions Used
1.1.1Syntax Used
1.2For More Information
ShoreTel Architecture
2.1Overview
2.1.1ShoreTel Servers
2.1.2ShoreTel Voice Switches
2.1.3IP Endpoints
2.1.4ShoreTel Client Applications
2.2ShoreTel Distributed IP Voice Architecture
2.2.1Distributed Applications Platform
2.2.2Distributed Call Control
2.2.3Single System Management
2.3ShoreTel System Communications
2.3.1Call Control
2.3.4Media
2.4System Reliability
2.4.1Distributed Switch Control
2.4.2Distributed Database
2.4.3Embedded IP Phone Display Driver
2.4.4Public Switched Telephone Network (PSTN) Failover
2.4.5Distributed CDR
2.4.6For More Information
2.5Call Scenarios
2.5.1On-hook Call from Communicator
2.5.2Quick Dial Call from Communicator
2.5.3Inbound Call from a Trunk
2.6Reference
2.6.1TCP/IP Ports Used by the ShoreTel System
ShoreTel Servers
3.1Overview
3.1.1Headquarters Server
3.1.2Distributed Voice Servers (DVS)
3.1.3Configuration Communications
3.1.4Call Control Communications
3.1.5Media Communications
3.1.6Integrated Server Applications
3.2Maintenance
3.2.1Server Software Upgrades
3.2.2System File Backup
3.3Diagnostic and Troubleshooting Information
3.3.1Installer Logging
3.3.2Using Quick Look
3.3.3Using the Event Log
3.3.4Using the System Logs
3.3.6Using the cfg Utility
3.3.7Using Dr. Watson
3.4Reference
3.4.1Services (Processes)
3.4.2ShoreTel Server File System
3.4.3Registry
3.4.4ShoreTel Release Numbering Scheme
ShoreTel Voice Switches
4.1Overview
4.2Maintenance
4.2.1ShoreTel Voice Switch Firmware Upgrades
4.2.2ShoreTel Voice Switch Boot Options
4.2.3ShoreTel Voice Switch Configuration Reset
4.2.4ShoreTel Voice Switch Utilities
4.3Diagnostics
4.3.1Using the Switch Trunk Debugging Tools
4.3.2Using VxWorks Command Line Interface
4.3.3Connecting to a ShoreTel Voice Switch
4.3.4Power over Ethernet Switches
CHAPTER 5
Voicemail Model Switches
5.1Introduction
5.2Utilities
5.2.1Accessing Voicemail Model Switch Utilities
5.2.2Switch Utilities
5.2.3Server Utilities
5.3Booting and Restarting
5.3.1Description
5.3.2Manually Specifying Switch Parameters
5.3.3Reboot Methods
5.4Diagnostics and Repair
5.4.1Using Switch Trunk Debug Tools
5.4.2Creating an tcpdump File
5.4.3Recording Audio from a Switch Port
5.4.4Reformatting the Compact Flash
5.5Reference
5.5.1stcli Command Descriptions
•Option 3 – Change System Configuration
5.5.2SVCCLI Command Descriptions
5.5.3CLI
5.5.4Cfg Utility
5.5.5UBOOT
5.5.6Burnflash
5.5.7ipbxctl
5.5.8regedit
5.5.9ShoreTel Server File System
6.1Overview
6.1.1IP Phones
6.1.2Boot Process
6.2Maintenance
6.2.1IP Phone Firmware Upgrades
6.3Diagnostics
6.3.1Viewing System IP Phones
6.3.2On Screen Error Messages
6.3.3Diagnostic and Failure Messages
Table 6-1 Diagnostic and Failure Messages
6.3.4Troubleshooting the IP Phone Display
6.3.5Manually Configuring the Phones
6.3.6Displaying IP Phone Settings
6.3.7Resetting the ShoreTel IP Phone
6.4Diagnostics & Configuration for ShoreTel IP Phones
6.4.1Boot Configuration Operation
6.4.2IP Phone Configuration Files
DHCP Site Specific Option SSON
6.4.5PhoneCTL Command Line Tool
6.5ShoreTel Converged Conference Bridges
6.5.1SoftPhone
6.6Reference
6.6.1Dial Tone Behavior
7.2.3Restoring the SA-100 Backup
7.2.4Manual Restore
7.2.5Backup and Restore FAQ
7.2.6Disk Management
7.3Log Files and Processes
7.3.1Introduction
7.3.2SA-100 Logging Process Description
7.3.3SA-100 Processes and Protocols
7.4Log Files
7.5Utilities
7.5.1Accessing the SA-100
7.5.2Accessing Utilities from SSH
7.6Booting and Restarting
7.7Diagnostics and Repair
7.7.1Restore Factory Default
7.8Reference
7.8.1stcli Command Descriptions
7.8.2SVCCLI Command Descriptions
7.8.3CLI
7.8.4UBOOT
7.8.5Regedit
ShoreTel Client Applications
8.1Overview
8.1.1Communicator Application Suite
8.1.2Theory of Operations
8.2Diagnostics
8.2.1Troubleshooting Login or Startup Problems
8.2.2Troubleshooting Telephony Problems
8.2.3Confirming TAPI Operations
8.2.4Troubleshooting Caller ID Problems
8.2.5Troubleshooting Configuration Problems
8.2.6Troubleshooting MAPI Contact Import Problems Using
8.2.7Using the History File
8.2.8Using Log Files
8.3Reference
8.3.1The Setup Wizard
8.3.2Communicator: V-1 Compatibility
APPENDIX A
Event Codes
A.1Event Types
A.2Using the Event Code Tables
A.2.1Reading the Event Tables
A.2.2About Severity Levels
A.3Switches
A.4TMS
A.5Voice Mail
A.6TDI Media
A.7Event Watch
A.8Configuration Administration
A.9Port Mapper
A.10Trigger Server
A.11Distributed Routing Service (DRS)
A.12Kadota Utility
A.13Call Accounting
A.14Workgroup Server
A.15CSIS
A.16IP Phone Console Server (IPCS)
A.17IP Phone Display Server (IPDS)
APPENDIX B
DCOM Permissions
B.1Introduction
B.2Editing DCOM Permissions
B.2.1My Computer Properties
B.2.2TriggerServer Properties
B.2.3Kadota Utilities Properties
B.2.4TMSManager2 Properties
B.2.5ZinManager Properties
APPENDIX C
Debug Commands
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Published by Joachim January

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Published by: Joachim January on Nov 01, 2011
Copyright:Attribution Non-commercial

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