Alicatio: su: utloo|

0estion du Mailing Professionnel

kcalisc a: . \uc lADlY
ulIl\
1
Plan du oours
O cstio: cc la la:iiicatio: su: \ l:o|cct
O cstio: cc la ucssagc:ic clcct:o:iquc
O cstio: cc la couta|ilitc c`c:t:c:isc su: Al
O cstio: c`alicatio:s civc:scs su: lxccl
2
Plan de la prsentation
Oo:iigu:atio: c`utloo|
Oou::ic:s
Oo:tacts
Oalc:c:ic:
Olxc:ciccs cc Il
3
4
o:iigu:atio: c`utloo|
Ltapes de Configuration d'0utlook
O Dcua::c:~~\ic:osoit iiicc~~utloo|
oc|cz ici
5
Ltapes de Configuration d'0utlook
oc|cz ici
6
Ltapes de Configuration d'0utlook
7
Ltapes de Configuration d'0utlook
Acccccz ici
8
Ltapes de Configuration d'0utlook
oc|cz ici
lt ici
9
Ltapes de Configuration d'0utlook
oc|cz ici
10
Ltapes de Configuration d'0utlook
11
Modifioation du oompte
utils~~tio:s..~~:glct \cssagc:ic~~outcs cc la ucssagc:ic
12
Courriers
Ocstio: cc la ucssagc:ic
O:catio: ccs sig:atu:cs
Olasscuc:t ccs ucssagcs
Ol:voic cc :co:scs autouatiqucs
13
0estion de la messagerie
O l:vo,c: kco:c:c I:a:sic:c: ccs ucssagcs avcc l
;iic|ic:s, ca:tc visitc, calc:c:ic:..,
O l:voic c: coics co:io:ucs coics i:visi|lcs
O Aliquc: u:c :io:itc |autciai|lc au ucssagc :
O \a:quc: ccs ucssagcs avcc ccs i:cicatcu:s
O Dcua:cc: u:c co:ii:uatio: cc :ccctio:lcctu:c
O I:ic ccs clcuc:ts c:vo,cs a: ||ctDatcl.
O I:ic cu cossic: loitc cc :ccctio: a: lxccitcu:. l:suitc,
t:icz a: catc c'c:voi ;cu lus :ccc:t au lus a:cic:,.
14
lormes d'envoies (A, Co, Coi)
O istc ccs ccsti:atai:cs
O .. coic co:io:ucca:|o:c . lou: i:ios, c:so::cs :o: ci:cctcuc:t
ccsti:atai:cs cu uail. l: gc:c:al, aucu:c :co:sc :`cst cxigcc.
O ... coic co:io:uc cac|cc ou .. coic ca:|o:c i:visi|lc. lc ccsti:atai:c
ci:cct :c voit as quc lc uail cst c:vo,c u:c aut:c c:so::c qui cst c: ccc.
: c:voic lc uail quclqu'u: sa:s quc lc ccsti:atai:c ci:cct lc sac|c. ll cst
gc:c:alcuc:t :ccouua:cc lo:s cc l'c:voi cc uail cc :ou|:cuscs
c:so::cs cc lcs uctt:c c: c... co./.-. i-../!. aii: c'cvitc: qu'u: ccs
ccsti:atai:cs :c :co:cc tout lc uo:cc ou |ic: :c co:stituc u:c listc
c'ac:csscs.
15
lormes d'envoies (A, Co, Coi)
16
Iempie
O : c:voic u: ctat c'ava:ccuc:t cu lll l`c:cac:a:t
acaccuiquc ou: avoi: c`cvc:tucllcs :cua:qucs ;c'cst lc
ccsti:atai:c ci:cct. A,
O : c:voic lc u`uc ucssagc c: cc ou:
l`c:cac:a:t i:cust:icl ou: qu'il suivc la co:vc:satio:
O ct u:c ccc ou: :ous u`uc ;u:c aut:c ac:cssc, ou:
s'assu:c: quc lc uail a ctc |ic: c:vo,c
Reoommandations
O o:ii:uc: la :ccctio: ca:s lcs cas iuo:ta:ts
O lxt:ai:c ct stoc|c: lcs icccs |oi:tcs la :ccctio:
O u:iuc: :cgulic:cuc:t lcs iic|ic:s qui c:cou|:c:t i:utilcuc:t lc
sc:vcu:
O lxculc cc uails co:sc:vc:
O lcs cc|a:gcs co:t:actucls ;accctatio: cc la :oositio:, auto:isatio: cc
ccua::agc.,,
O lcs cc|a:gcs i:tc::cs avcc lc sc:vicc couuc:cial,
O lcs |csoi:s cu clic:t ;coulcuc:t ou :ccisio: c`cxigc:cc,,
O accusc :ccctio: c `u:c liv:aiso:
O valicatio:, a:o|atio: ccs cocuuc:ts :o|cts co:t:actucls
O Iout uail c:vo,c u:c ac:cssc cc ucssagc:ic personneiie cu
|ic:a:c|iquc cst :cutc i:cxista:t. l: c:t:c:isc, tout cst :oicssio::cl.
17
Abrviations oommunes au Mailing
professionnel
O lYl . lo: You: l:io:uatio:
O lYA . lo: You: Actio:
O lYk . lo: You: kcic:c:cc lo: You: kcco:cs
O AAl . As oo: As lossi|lc
O l . losc i lusi:css
WkI . Wit| kcic:c:cc Io
18
Cration de signatures
:ccz ccs snatures proessonneiie et pr;Fe co:tc:a:t
vot:c :ou ct :c:ou, ac:cssc ct vos :uuc:os cc tclc|o:c..
19
Classement des messages
:ccz ca:s la loitc cc :ccctio: u: /osser :ouuc l:ivc.
:ccz ca:s cc cossic: ccux souscossic:s :ouucs lauillc ct
Auis.
O lassc: lcs ucssagcs ua:ucllcuc:t
O lassc: lcs ucssagcs autouatiqucuc:t l`aicc cc :cglcs
l`aicc cc l`assista:t kcglcs ct Alc:tcs ou: cc.
ou::ic:s~~utils~~kcglcs ct Alc:tcs~~:ouvcllc
:cglc~~uiv:c l`assista:t
20
Rponse d'absenoe du bureau
O i o: cisosc c`u: coutc cc ucssagc:ic lxc|a:gc c:vc:
utils~~estonnare /absen.e /u bureau
O i:o:, :cc: u: uocclc cc :co:sc
lic|ic:~~:ouvcau~~\cssagc~~Iac: lc co:tc:u cu ucssagc
O l::cgist:c: sous \occlc utloo| .oit tout c: :ouua:t lc
uocclc ;kco:sca|sc:cc,
O :cc: u:c :cglc ou: c:vo,c: u:c :co:sc autouatiquc aux
:ouvcaux ucssagcs. utils~~kcglcs ct Alc:tcs~~:ouvcllc
:cglc~~ltac1 . Dcua::c: a:ti: c`u:c :cglc vicc~~Vc:iiic:
lcs uassagcs lcu: a::ivcc~~o:citio:1. Do:t |c suis lc
ccsti:atai:c u:iquco:citio:!. kcu ca:s u:c lagc cc catc
scciiiquc~~Actio:. kco:c:c c: utilisa:t u: uocclc
scciiiquc~~Ic:ui:c:
21
Contaots
O:catio: c`u: co:tact
O:catio: c`u:c listc cc cist:i|utio:
Olasscuc:t ccs ucssagcs
Ol:voic cc :co:scs autouatiqucs
22
Cration d'un oontaot
\ct|occ 1 .
:ouvcau ~~ o:tact ~~ aisi: lcs coo:co::ccs
\ct|occ ! .
1 Dcuis la |oitc cc :ccctio:, sclcctio::cz u: cuail :cu.
! Dclaccz cct cuail ccuis la |oitc cc :ccctio: vc:s la zo:c
"conta.ts".
! kculisscz co::cctcuc:t lcs c|aus "1tre", "PrFnom"
et "Nom"
. liqucz su: "Inrestrer et ermer".
23
Cration d'une liste de distribution
1 :ccz ! co:tacts c`u:c u`uc socictc ;u`uc agc wc|,
lou: cc, :ccz lc :cuic: co:tact ct cliquc: Nou;eau
.onta.t /ans ia mme so.FtF ou: a|outc: lcs ! aut:cs
! :ccz u:c iste /e /strbuton co:tc:a:t lcs ! c:so::cs
t:availla:t c|cz ccttc u`uc socictc. ;:ouvcau ~~ istc cc
cist:i|utio: ~~ clcctio::c: lcs ucu|:cs ct :ouuc: la
listc,
24
Calendrier
OAiiic|agc cu calc:c:ic:
Olla:iiicatio: cc :cu:io:s
O,stcuc c`alc:tc
25
Affiohage du Calendrier
O lc:so::aliscz l`aiiic|agc a: |:suuois
O Aiiic|cz u:c catc c:iocc :ccisc
O Aiiic|cz siuulta:cuc:t ! |ou:s :o: succcssiis
O A|outc: u: scco:c iuscau |o:ai:c
utils~~tio:s~~tio:s cu calc:c:ic:~~ll
26
Planifioation des runions
27
O lla:iiic: u:c :cu:io: lic|ic:~~:ouvcau~~ Dcua:cc cc
:cu:io:~~ aisi: l`culaccuc:t, allc, la:ticia:ts, lcu:c
cc|utii: ou activc: la casc coc|c: |ou::cc c:tic:c;t:ouvc:
lcs lagcs cc tcus viccs avcc l`assista:t la:iiicatio:,, :cglc:
la c:iocicitc
O \ctt:c |ou: ccs :cu:io:s
Lxeroioes
O1 \cssagc:icig:atu:cl
O! kco:sclasscuc:t autouatiquc
O! lla:iiicatio: cc kc:cczVous
O+ cstio: cu alc:c:ic:
28
Lxeroioe 1
O :ccz u: ucssagc vot:c :oicsscu:, avcc coic co:io:uc
vos auis. l:sc:cz vot:c sig:atu:c :oicssio::cllc. l:sc:cz
:`iuo:tc qucllc iccc |oi:tc ai:si quc la ca:tc c'u: co:tact.
Dcua:ccz u: a..usF /e rF.epton. l:vo,cz lc ucssagc.
Oavthar.ba/ssymai..om
29
Lxeroioe 2
O Vous `tcs lc c|a:gc cc :cc:utcuc:t ca:s u:c c:t:c:isc , ct
lc t:ic ccs ca:cicatu:cs coutc a:ui vos uissio:s.
O o:ccvcz u:c |oitc sccialcuc:t cccicc aux ca:cicatu:cs
O lcitcz u:c :co:sc autouatiquc cc co:ii:uatio: cc
:ccctio: ct cc :cuc:cicuc:t toutc ca:cicatu:c c:t:a:tc
O lcitcz u: classcuc:t autouatiquc a: :cic:c:cc c`oii:c
c`culoi c: o||ct
O Icstcz l`oc:atio::alitc cc vot:c oc:atio:
30
Lxeroioe 3
O :ccz u: ren/ez-;ous pFro/6ue quc vous :og:auuc:cz lc
mar/ /e .ha6ue semane coutc: cc la scuai:c suiva:tc ct cc
c:ca:t + scuai:cs. c co:tc:u cc cc :c:cczvous c:iociquc coit
`t:c lc suiva:t.
l'o||ct cu :c:cczvous c:iociquc cst "sFan.e /e tra;ai".
l'c:c:oit ou coit sc cc:oulc: lc :c:cczvous cst "mon bureau".
l'|cu:c cc cc|ut cu :c:cczvous cst "9h" ct l'|cu:c cc ii: cst
:cvuc "10h10".
o:iigu:cz u: :acl cc 10 ui:utcs ava:t l'|cu:c cu cc|ut cu
:c:cczvous.
l:vitcz ccs a:ticia:ts , cou:is vot:c :oicsscu:
O \cttcz |ou: vot:c :c:ccz c: uociiia:t la catc ct la sallc cu Wo:|s|o
31
Lxeroioe 4
1. lc 111!011 1|, u: aui assc:a la :acio, c:ca:t u:c
ccui|cu:c. Vous aiuc:icz l'ccoutc: g:cc au ostc cc :acio cu
|u:cau. :ccz u: ren/ez-;ous.
!. Vot:c :oc|ai: cou:s c'i:io:uatiquc couuc:cc lc 011!011
cc -| 11|. ll , au:a c: tout . lco:s qui au:o:t licu u:c scuai:c
su: !. :ccz u: ren/ez-;ous pFro/6ue.
!. c assagc la :acio cc vot:c aui cst a;an.F c'u:c |cu:c.
\ociiicz lc :c:cczvous.
+. a cc::ic:c sca:cc cu cou:s c'i:io:uatiquc cst repoussFe
c'u:c scuai:c. \ociiicz la catc cc la cc::ic:c lco:.
.. Vous avcz :cu u:c i:vitatio: ou: lc alo: cc la lu|licatio: a
licu cu 1! ct 1!11!011. o:vc:tisscz lc ucssagc c: kDV c:
glissa:t lc ucssagc su: lc calc:c:ic:.
o l:vo,cz vot:c calc:c:ic: vot:c :oicsscu:
32