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T Q M - 5 Yrs Univ Question Papers(Up-to 2011)

T Q M - 5 Yrs Univ Question Papers(Up-to 2011)

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Published by Aravind
2006-2011 Question papers
2006-2011 Question papers

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Published by: Aravind on Nov 02, 2011
Copyright:Attribution Non-commercial

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05/14/2014

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Reg.N~.:
IIIIIIIIIIII
QuestionPaper
Code:
66419]
H.E.IE.Tech.
DEGREEEXAMINATION,APRILIMAY2011.
SixthSemesterCivil
Engineering
I
MG1401-TOTALQUALITYMANAGEMENT
(CommontoSeventhSemester-AeronauticalEngineering,AutomobileEngineering,
.BiomedicalEngineering,CivilEngineering,Electronics
&
OommunicationEngineering,Electrical
&
ElectronicsEngineering,Electronics
&
InstrumentationEngineering,Instrumentation
&
ControlEngineering,MechanicalEngineering,
MechatronicsEngineering,
MetallurgicalEngineering,ProductionEngineeringandInformation
Technology)(Regulation2004)
(AlsocommontoRE.(Part-Time)
Sixth.Semester
E{lectronics
&
Oommunication.Engineering.MechanicalEngineeringandSeventhSemesterElectrical
&
ElectronicsEngineering)(Regulation·2005).Time:
Threehours
Maximum:100.marksAnswerALLquestions:PARTA_;
no
2
~20mdrks)
I-'.'
1.
Whatistheroleofmanagementin
TQM?
.2.
Whatisqualityplanning?
3.
Distinguishbetweeninternalcustomerandexternalcustomer.
·it
What.iscustomerfeedback?5.
What
is,thepurposeofParetodiagram?
.'6.Whatisprocessmipability?
.
.
7.
Howisbench~arkingusedintheindustr~
8,
What
aretheareasinwhichqualityfunctionsdeployment
(QFD)
isused?
 
",
"
g,'Whatarethebenefitsof:following
ISO
qualitysystems?10.Whatistheaimoftheenvironmentalmanagementsystem?PA;RTB-(5x16
=
80marks)11,(a)
(i)
Whatarethedimension
of
quality?Discuss
in
brief.
(10)
(ii).
Justifythefollowingstatement."Qualityisanew'competitive,weapon",
Give
examples:
(6)
Or(b)
(i)
'Whatarethebarriersto
'TQM"
implementation?Howare,theyovercome?
(10).
(ii)
Discussthefunctionofqualitycouncil.
(6)
12.
(a)
(i)
Whatarethewaysbywhichanorganization,canmakeuse-ofcustomerfeedback?(10)
(ii)
Howisamotivatedworkforceachievedinacompany?
(6)
Or
(b)
Discussthecorrtirruousillustration,processImprovementcycle'withan''
(10)
(ii)
Whataretheareasoffocusofkaizen?
(6)
13.
(a)
(i)
Howisthecauseandeffectdiagramprepared?Explainwithan,example.(10)
(ii)
DiscussdifferentSCATTERdiagrampatterns.
(6)
Or
(b)(i)
Howisaffinitydiagramconstructed?Explainwithanexample.
(IO),
(ii)
Discusswhatissixsigmaquality
and
howis
it
achieved.
(6)
14.(a).
(i)
Whatarethemajorstepsinbenchrnark.ing?
(10)
..
"
(ii)
'Whatarethemajorlossespreventfj'dbyadoptingtotalprodU:ctiv~maintenance?.(6)
Or
(b)Discusswithanexamplethestagesinbuildingthehouseofquality.
2
66419
....
 
15.(a)(i)Discussthedocumentationpyramidinaqualitysystem.(10)
(ii)
WhatistheregistrationprocessforISO9000qualitysystem?
(6)
Or
(b)
(i)
Discusswithadiagramtheenvironmentsystemmodel.(10)
(ii)
Describehowatwo-partyauditsystemworks.
(6)
3
66419

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