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Chuong 11

Chuong 11

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Published by api-3825125

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Published by: api-3825125 on Oct 18, 2008
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CH\u01af\u01a0NG 11: C\u00c1C PH\u01af\u01a0NG PH\u00c1P \u0110I\u1ec0U TRA:
GIAO TI\u1ebeP \u0110\u1ed0I T\u01af\u1ee2NG
\u0110\u1eb6C \u0110I\u1ec2M C\u1ee6A PH\u01af\u01a0NG PH\u00c1P GIAO TI\u1ebeP
_ D\u1ef1a v\u00e0o ph\u01b0\u01a1ng ph\u00e1p thu th\u1eadp d\u1eef li\u1ec7u s\u01a1 c\u1ea5p, thi\u1ebft k\u1ebf nghi\u00ean c\u1ee9u chia th\u00e0nh 2 lo\u1ea1i:
\ue000Quan s\u00e1t: \u0111i\u1ec1u ki\u1ec7n, h\u00e0nh vi, s\u1ef1 ki\u1ec7n, c\u00e1 nh\u00e2n, con ng\u01b0\u1eddi, quy tr\u00ecnh
\ue000Giao ti\u1ebfp: giao ti\u1ebfp v\u1edbi ng\u01b0\u1eddi tham d\u1ef1 v\u1ec1 c\u00e1c \u0111\u1ec1 t\u00e0i kh\u00e1c nhau, bao g\u1ed3m th\u00e1i \u0111\u1ed9, \u0111\u1ed9ng
c\u01a1, d\u1ef1 \u0111\u1ecbnh, mong \u0111\u1ee3i c\u1ee7a h\u1ecd
_ Ph\u01b0\u01a1ng ph\u00e1p thu th\u1eadp th\u00f4ng tin v\u1edbi quy m\u00f4 l\u1edbn b\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh:
\ue000Th\u00f4ng tin c\u1ea7n (th\u00f4ng tin ph\u1ea3i tr\u1ea3 l\u1eddi)
\ue000Th\u00f4ng tin mong mu\u1ed1n (\u0111\u1ecbnh danh, s\u1ed1 th\u1ee9 t\u1ef1, s\u1ed1 ch\u00eanh l\u1ec7ch, t\u1ef7 l\u1ec7)

_ \u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a m\u1eabu (\u00fd ngh\u0129, kinh nghi\u1ec7m, suy ngh\u0129 c\u1ee7a ng\u01b0\u1eddi tham d\u1ef1) c\u0169ng c\u00f3 vai tr\u00f2 quy\u1ebft
_ L\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p giao ti\u1ebfp t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn nh\u1eefng \u0111i\u1ec1u sau:

\ue000S\u00e1ng t\u1ea1o v\u00e0 ch\u1ecdn l\u1ef1a c\u00e1c c\u00e2u h\u1ecfi \u0111o l\u01b0\u1eddng
\ue000C\u00e1c v\u1ea5n \u0111\u1ec1 ch\u1ecdn m\u1eabu, quy tr\u00ecnh ti\u1ebfp x\u00fac v\u00e0 li\u00ean l\u1ea1c l\u1ea1i
\ue000Thi\u1ebft k\u1ebf c\u00f4ng c\u1ee5, k\u1ebft h\u1ee3p n\u1ed7 l\u1ef1c gi\u1ea3m sai s\u00f3t v\u1edbi t\u1ea1o quy tr\u00ecnh s\u00e0ng l\u1ecdc \u0111\u1ed1i \u0111\u01b0\u1ee3ng
\ue000Qu\u00e1 tr\u00ecnh thu th\u1eadp d\u1eef li\u1ec7u, ch\u01b0\u01a1ng tr\u00ecnh theo d\u00f5i v\u00e0 hu\u1ea5n luy\u1ec7n ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n

_ Ph\u01b0\u01a1ng ph\u00e1p giao ti\u1ebfp: kh\u1ea3o s\u00e1t 1 nh\u00f3m ng\u01b0\u1eddi, ghi nh\u1eadn l\u1ea1i s\u1ef1 ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd \u0111\u1ec3 ph\u00e2n
t\u00edch, mang t\u00ednh ch\u1ea5t linh ho\u1ea1t, \u0111a d\u1ea1ng
\u01afu \u0111i\u1ec3m
Khuy\u1ebft \u0111i\u1ec3m
\ue000Kh\u00f4ng y\u00eau c\u1ea7u ng\u01b0\u1eddi nghi\u00ean c\u1ee9u
c\u00f3 quan \u0111i\u1ec3m kh\u00e1ch quan v\u1ec1 th\u00f4ng
\ue000C\u00f3 th\u1ec3 thu th\u1eadp th\u00f4ng tin tr\u1eebu t\u01b0\u1ee3ng
b\u1eb1ng c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi
\ue000Cho bi\u1ebft \u00fd ki\u1ec3n, th\u00e1i \u0111\u1ed9 c\u1ee7a ng\u01b0\u1eddi
tham d\u1ef1 => c\u1ea7n khi mu\u1ed1n t\u00ecm hi\u1ec3u
v\u1ec3 d\u1ef1 \u0111\u1ecbnh, mong mu\u1ed1n
\ue000C\u00f3 th\u1ec3 \u0111i\u1ec1u tra c\u00e1c s\u1ef1 ki\u1ec7n trong
qu\u00e1 kh\u1ee9 th\u00f4ng qua nh\u1eefng ng\u01b0\u1eddi c\u00f2n
nh\u1edb v\u1ec1 n\u00f3
\ue000S\u1ed1 l\u01b0\u1ee3ng, ch\u1ea5t l\u01b0\u1ee3ng th\u00f4ng tin ph\u1ee5

thu\u1ed9c r\u1ea5t l\u1edbn v\u00e0o n\u0103ng l\u1ef1c, th\u00e1i \u0111\u1ed9 h\u1ee3p t\u00e1c c\u1ee7a ng\u01b0\u1eddi tham d\u1ef1. Th\u00f4ng th\u01b0\u1eddng, ng\u01b0\u1eddi tham d\u1ef1 t\u1eeb ch\u1ed1i tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi qua m\u00e1y t\u00ednh, internet => kh\u00f4ng nh\u1eadn th\u1ea5y gi\u00e1 tr\u1ecb c\u1ee7a vi\u1ec7c h\u1ee3p t\u00e1c; nghi ng\u1edd, e ng\u1ea1i v\u1ec1 cu\u1ed9c ph\u1ecfng v\u1ea5n; nh\u00ecn nh\u1eadn v\u1ea5n \u0111\u1ec1 qu\u00e1 nh\u1ea1y c\u1ea3m l\u00e0m cu\u1ed9c ph\u1ecfng v\u1ea5n tr\u1edf th\u00e0nh r\u1eafc r\u1ed1i; nh\u1eefng cu\u1ed9c ch\u1ea1m tr\u00e1n v\u1edbi ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n l\u1eeba \u0111\u1ea3o tr\u01b0\u1edbc \u0111\u00f3

\ue000Ngay c\u1ea3 khi c\u00f3 s\u1ef1 h\u1ee3p t\u00e1c c\u1ee7a

ng\u01b0\u1eddi tham d\u1ef1, ng\u01b0\u1eddi nghi\u00ean c\u1ee9u c\u0169ng ch\u01b0a ch\u1eafc c\u00f3 \u0111\u01b0\u1ee3c th\u00f4ng tin c\u1ea7n thi\u1ebft. Ng\u01b0\u1eddi nghi\u00ean c\u1ee9u c\u1ea7n \u0111\u00e1nh gi\u00e1 th\u00f4ng tin c\u1ea9n th\u1eadn khi h\u1ecfi ng\u01b0\u1eddi tham d\u1ef1 v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 h\u1ecd ch\u01b0a c\u00f3 kinh nghi\u1ec7m. Ch\u1ea5p nh\u1eadn c\u00e2u tr\u1ea3 l\u1eddi khi m\u1ee5c \u0111\u00edch mu\u1ed1n bi\u1ebft ng\u01b0\u1eddi tham d\u1ef1 hi\u1ec3u g\u00ec v\u1ec1 v\u1ea5n \u0111\u1ec1. Nh\u01b0ng n\u1ebfu m\u1ee5c \u0111\u00edch mu\u1ed1n kh\u1ea3o s\u00e1t th\u1ef1c s\u1ef1 th\u00ec n\u00ean t\u00ecm th\u00f4ng tin tr\u1ef1c ti\u1ebfp , ch\u00ed th\u1ef1c hi\u1ec7n ph\u1ecfng v\u1ea5n khi kh\u00f4ng t\u00ecm \u0111\u01b0\u1ee3c th\u00f4ng tin tr\u1ef1c ti\u1ebfp

\ue000\u0110\u00f4i khi ng\u01b0\u1eddi tham gia kh\u00f4ng c\u00f3 \u00fd

ki\u1ebfn v\u1ec1 v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c h\u1ecfi. C\u00e2u tr\u1ea3 l\u1eddi th\u01b0\u1eddng l\u00e0 \u201ckh\u00f4ng bi\u1ebft\u201d, \u201ckh\u00f4ng c\u00f3 \u00fd ki\u1ebfn\u201d. Ng\u01b0\u1eddi nghi\u00ean c\u1ee9u kh\u00f3 bi\u1ebft \u0111\u01b0\u1ee3c s\u1ef1 th\u1eadt v\u00e0 \u0111\u1ed9 tin c\u1eady c\u1ee7a c\u00e2u tr\u1ea3 l\u1eddi khi ng\u01b0\u1eddi tham d\u1ef1 b\u1ecb bu\u1ed9c ph\u1ea3i tr\u1ea3 l\u1eddi khi h\u1ecd kh\u00f4ng c\u00f3 \u00fd ki\u1ebfn

v\u1ec1 v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c h\u1ecfi.
\ue000Ng\u01b0\u1eddi tham gia c\u00f3 th\u1ec3 hi\u1ec3u c\u00e1c c\u00e2u

h\u1ecfi, kh\u00e1i ni\u1ec7m kh\u00e1c v\u1edbi \u00fd \u0111\u1ed3 c\u1ee7a ng\u01b0\u1eddi nghi\u00ean c\u1ee9u: 1 c\u00e1 nh\u00e2n tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi kh\u00e1c v\u1edbi 1 ng\u01b0\u1eddi kh\u00e1c, \u0111\u01b0a ra th\u00f4ng tin sai l\u1ec7ch

_ Ph\u01b0\u01a1ng ph\u00e1p giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u00e0 kinh t\u1ebf h\u01a1n ph\u01b0\u01a1ng ph\u00e1p quan s\u00e1t. S\u1eed d\u1ee5ng 1 v\u00e0i c\u00e2u h\u1ecfi t\u1ed1t \u0111\u1ec3 kh\u1ea3o s\u00e1t c\u00f3 th\u1ec3 cung c\u1ea5p th\u00f4ng tin m\u00e0 ph\u01b0\u01a1ng ph\u00e1p quan s\u00e1t ph\u1ea3i m\u1ea5t r\u1ea5t nhi\u1ec1u th\u1eddi gian v\u00e0 n\u1ed7 l\u1ef1c m\u1edbi c\u00f3 \u0111\u01b0\u1ee3c. Kh\u1ea3o s\u00e1t s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i, mail, internet c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u1edf kh\u1eafp m\u1ecdi n\u01a1i, ch\u1ec9 chi\u1ebfm 1 ph\u1ea7n nh\u1ecf chi ph\u00ed v\u00e0 th\u1eddi gian so v\u1edbi ph\u01b0\u01a1ng ph\u00e1p quan s\u00e1t.

_ \u1ee8ng d\u1ee5ng c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p giao ti\u1ebfp: Khi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng \u0111i\u1ec1u tra c\u00f3 n\u0103ng l\u1ef1c \u0111\u1ed3ng nh\u1ea5t v\u1edbi
m\u1ee5c \u0111\u00edch kh\u1ea3o s\u00e1t (tu\u1ed5i t\u00e1c, thu nh\u1eadp, ho\u00e0n c\u1ea3nh gia \u0111\u00ecnh)
_ C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e2u h\u1ecfi \u0111\u1ec1 kh\u1ea3o s\u00e1t v\u1ec1 th\u00e1i \u0111\u1ed9, mong mu\u1ed1n, quan \u0111i\u1ec3m, d\u1ef1 \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi
tham d\u1ef1 => d\u00f9ng c\u00e2u h\u1ecfi tr\u1ef1c ti\u1ebfp hay gi\u00e1n ti\u1ebfp \u0111\u1ec3 thu th\u1eadp \u0111\u01b0\u1ee3c d\u1eef li\u1ec7u c\u00f3 \u00fd ngh\u0129a nh\u1ea5t?
_ Nh\u1eefng y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn \u0111\u1ed9ng c\u01a1 tham gia kh\u1ea3o s\u00e1t c\u1ee7a ng\u01b0\u1eddi tham d\u1ef1:
L\u00e0m gi\u1ea3m
L\u00e0m t\u0103ng
\ue000S\u1ee9c \u00e9p t\u1eeb c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea1nh tranh
\ue000L\u00fang t\u00fang khi kh\u00f4ng hi\u1ec3u bi\u1ebft v\u1ec1
ch\u1ee7 \u0111\u1ec1 ph\u1ecfng v\u1ea5n
\ue000Kh\u00f4ng th\u00edch n\u1ed9i dung hay ch\u1ee7 \u0111\u1ec1
ph\u1ecfng v\u1ea5n
\ue000E ng\u1ea1i h\u1eadu qu\u1ea3 c\u1ee7a vi\u1ec7c tham gia
ph\u1ecfng v\u1ea5n
\ue000Danh ti\u1ebfng c\u1ee7a ng\u01b0\u1eddi t\u00e0i tr\u1ee3 hay t\u1ed5
ch\u1ee9c nghi\u00ean c\u1ee9u
\ue000Hi\u1ec3u \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a ch\u1ee7
\ue000\u01afa th\u00edch, th\u01b0\u01a1ng h\u1ea1i ng\u01b0\u1eddi ph\u1ecfng

\ue000T\u1ef1 \u00fd th\u1ee9c v\u1ec1 tr\u00e1ch nhi\u1ec7m c\u00f4ng d\u00e2n
\ue000S\u1ef1 c\u00f4 \u0111\u01a1n
\ue000Kh\u1eb3ng \u0111\u1ecbnh s\u1ef1 quan tr\u1ecdng c\u1ee7a b\u1ea3n

_ L\u1ea5y th\u00f4ng tin qua ph\u1ecfng v\u1ea5n c\u00e1 nh\u00e2n, ph\u1ecfng v\u1ea5n qua \u0111i\u1ec7n tho\u1ea1i, mail, m\u00e1y t\u00ednh hay k\u1ebft h\u1ee3p
Ph\u1ecfng v\u1ea5n c\u00e1 nh\u00e2n
Ph\u1ecfng v\u1ea5n qua \u0111i\u1ec7n
Kh\u1ea3o s\u00e1t t\u1ef1 qu\u1ea3n l\u00fd
M\u00f4 t\u1ea3

Ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n (\u0111\u00e3 qua hu\u1ea5n luy\u1ec7n) ph\u1ecfng v\u1ea5n tr\u1ef1c ti\u1ebfp nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0\u1ee3c ch\u1ecdn

Ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n (\u0111\u00e3 qua hu\u1ea5n luy\u1ec7n) ph\u1ecfng v\u1ea5n qua \u0111i\u1ec7n tho\u1ea1i nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0\u1ee3c ch\u1ecdn

B\u1ea3ng c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c g\u1eedi qua: th\u01b0, fax, m\u1ea1ng n\u1ed9i b\u1ed9, internet, d\u1ecbch v\u1ee5 online; nghi\u00ean c\u1ee9u qua gi\u1ea5y, c\u00f4ng c\u1ee5 \u0111\u01b0\u1ee3c m\u00e1y t\u00ednh h\u00f3a t\u1ea1i v\u1ecb tr\u00ed t\u1eadp trung, kh\u00f4ng c\u1ea7n ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n

\u01afu \u0111i\u1ec3m
\ue000S\u1ef1 h\u1ee3p t\u00e1c t\u1ed1t t\u1eeb ng\u01b0\u1eddi
tham d\u1ef1
\ue000Ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n c\u00f3

th\u1ec3 l\u00e0m s\u00e1ng t\u1ecf c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t b\u1eb1ng c\u00e1c c\u00e2u h\u1ecfi b\u1ed5 sung, quan s\u00e1t thu th\u1eadp th\u00eam th\u00f4ng tin

\ue000C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c
thi\u1ebft b\u1ecb \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3
quan s\u00e1t, ghi nh\u1eadn
\ue000Ch\u1ea5p nh\u1eadn ng\u01b0\u1eddi tham
d\u1ef1 m\u00f9 ch\u1eef, th\u1ea5t h\u1ecdc
\ue000Ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n c\u00f3

th\u1ec3 quy\u1ebft \u0111\u1ecbnh ng\u01b0\u1eddi tham d\u1ef1 ph\u00f9 h\u1ee3p hay kh\u00f4ng

\ue000Chi ph\u00ed th\u1ea5p h\u01a1n
ph\u1ecfng v\u1ea5n c\u00e1 nh\u00e2n
\ue000M\u1edf r\u1ed9ng \u0111\u1ecba b\u00e0n

ph\u1ecfng v\u1ea5n nh\u01b0ng kh\u00f4ng t\u0103ng nhi\u1ec1u chi ph\u00ed

\ue000C\u1ea7n \u00edt ph\u1ecfng v\u1ea5n
vi\u00ean, nh\u01b0ng c\u1ea7n k\u1ef9
n\u0103ng cao h\u01a1n
\ue000Gi\u1ea3m \u0111\u1ed9 l\u1ec7ch trong
ph\u1ecfng v\u1ea5n
\ue000Th\u1eddi gian ho\u00e0n
th\u00e0nh nhanh h\u01a1n
\ue000D\u1ec5 d\u00e0ng ti\u1ebfp x\u00fac

\u0111\u01b0\u1ee3c ng\u01b0\u1eddi kh\u00f3 ti\u1ebfp c\u1eadn b\u1eb1ng c\u00e1ch g\u1ecdi l\u1ea1i nhi\u1ec1u l\u1ea7n

\ue000Cho ph\u00e9p ti\u1ebfp c\u1eadn v\u1edbi
nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng
th\u1ec3 g\u1eb7p \u0111\u01b0\u1ee3c
\ue000C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng
khuy\u1ebfn m\u00e3i \u0111\u1ec3 t\u0103ng t\u1ef7
l\u1ec7 tham gia tr\u1ea3 l\u1eddi
\ue000M\u1edf r\u1ed9ng \u0111\u1ecba b\u00e0n kh\u1ea3o
s\u00e1t nh\u01b0ng kh\u00f4ng t\u0103ng
chi ph\u00ed
\ue000C\u1ea7n r\u1ea5t \u00edt nh\u00e2n vi\u00ean \u0111\u1ec3
th\u1ef1c hi\u1ec7n
\ue000Ng\u01b0\u1eddi tham d\u1ef1 c\u00f3 th\u1ec3
n\u1eb7c danh
\ue000Ng\u01b0\u1eddi tham d\u1ef1 c\u00f3 th\u1eddi
gian suy ngh\u0129 tr\u1ea3 l\u1eddi
\ue000C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c
thi\u1ebft b\u1ecb ph\u1ee9c t\u1ea1p
\ue000CAPI: c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi

c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ghi v\u00e0o m\u00e1y t\u00ednh x\u00e1ch tay => gi\u1ea3m sai s\u00f3t, chi ph\u00ed

\ue000CAPI: c\u00e2u tr\u1ea3 l\u1eddi

\u0111\u01b0\u1ee3c ghi tr\u1ef1c ti\u1ebfp v\u00e0o d\u1eef li\u00eau m\u00e1y t\u00ednh => gi\u1ea3m sai s\u00f3t, chi ph\u00ed

\ue000Ng\u01b0\u1eddi bi\u1ebft s\u1eed d\u1ee5ng
m\u00e1y t\u00ednh truy c\u1eadp
\ue000Thu th\u1eadp th\u00f4ng tin c\u1ef1c
\ue000Ng\u01b0\u1eddi kh\u00f4ng th\u1ec3 th\u1ef1c

hi\u1ec7n ph\u1ecfng v\u1ea5n qua \u0111i\u1ec7n tho\u1ea1i c\u00f3 th\u1ec3 tham gia

\ue000C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng m\u00f4 t\u1ea3
\ue000\u0110\u01b0a v\u00e0o danh s\u00e1ch
nh\u1eefng \u0111\u1ecba \u0111i\u1ec3m c\u00f3 th\u1ec3
th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c
\ue000Chi ph\u00ed cao
\ue000C\u1ea7n ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n
\u0111\u00e3 \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n t\u1ed1t
\ue000Th\u1eddi gian thu th\u1eadp d\u1eef
li\u1ec7u d\u00e0i
\ue000C\u00f3 th\u1ec3 c\u00f3 s\u1ef1 ph\u00e2n t\u00e1n
r\u1ed9ng v\u1ec1 m\u1eb7t \u0111\u1ecba l\u00fd
\ue000\u0110\u00f2i h\u1ecfi nhi\u1ec1u nh\u00e2n l\u1ef1c
\ue000Kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3
ng\u01b0\u1eddi tham d\u1ef1 c\u00f3 th\u1ec3
t\u00ecm \u0111\u01b0\u1ee3c, d\u00f9ng \u0111\u01b0\u1ee3c
\ue000M\u1ed9t v\u00e0i ng\u01b0\u1eddi tham d\u1ef1
kh\u00f4ng s\u1eb5n s\u00e0ng tr\u00f2
chuy\u1ec7n v\u1edbi ng\u01b0\u1eddi l\u1ea1
\ue000C\u00f3 th\u1ec3 g\u1eb7p kh\u00f3 kh\u0103n
khi \u0111\u1ebfn nh\u00e0 c\u1ee7a 1 v\u00e0i
ng\u01b0\u1eddi h\u00e0ng x\u00f3m
\ue000C\u00e1c c\u00e2u h\u1ecfi c\u00f3 th\u1ec3 b\u1ecb

thay \u0111\u1ed5i, ng\u01b0\u1eddi tham d\u1ef1 c\u00f3 th\u1ec3 b\u1ecb hu\u1ea5n luy\u1ec7n tr\u1ea3 l\u1eddi theo \u00fd ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n

\ue000T\u1ef7 l\u1ec7 ng\u01b0\u1eddi tham d\u1ef1
th\u1ea5p h\u01a1n ph\u1ecfng v\u1ea5n
c\u00e1 nh\u00e2n
\ue000Chi ph\u00ed cao h\u01a1n n\u1ebfu
m\u1eabu b\u1ecb ph\u00e2n t\u00e1n v\u1ec1
m\u1eb7t \u0111\u1ecba l\u00fd
\ue000Th\u1eddi gian ph\u1ecfng v\u1ea5n
h\u1ea1n ch\u1ebf
\ue000Nhi\u1ec1u s\u1ed1 \u0111i\u1ec7n tho\u1ea1i

kh\u00f4ng \u0111\u01b0a v\u00e0o danh s\u00e1ch, s\u1ed1 kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng => gi\u1ea3m \u0111\u1ed9 tin c\u1eady c\u1ee7a danh b\u1ea1

\ue000M\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 kh\u00f4ng
th\u1ec3 li\u00ean l\u1ea1c qua \u0111i\u1ec7n
\ue000C\u00e2u tr\u1ea3 l\u1eddi c\u00f3 th\u1ec3
kh\u00f4ng ho\u00e0n ch\u1ec9nh
\ue000Ng\u01b0\u1eddi nghi\u00ean c\u1ee9u
kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng
minh ho\u1ea1
\ue000T\u1ef7 l\u1ec7 ng\u01b0\u1eddi tr\u1ea3 l\u1eddi
th\u1ea5p v\u1edbi 1 v\u00e0i ph\u01b0\u01a1ng
\ue000Kh\u00f4ng c\u00f3 s\u1ef1 tham gia

c\u1ee7a ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n \u0111\u1ec3 gi\u1ea3i th\u00edch l\u00e0m s\u00e1ng t\u1ecf v\u1ea5n \u0111\u1ec1

\ue000N\u1ed9i dung h\u1ecfi kh\u00f4ng
\u0111\u01b0\u1ee3c d\u00e0i, ph\u1ee9c t\u1ea1p
\ue000C\u1ea7n danh s\u00e1ch th\u01b0 t\u00edn
ch\u00ednh x\u00e1c
\ue000C\u1ea7n h\u01b0\u1edbng d\u1eabn \u0111\u1ec3
th\u1ef1c hi\u1ec7n
\ue000B\u1ea3o v\u1ec7 m\u00e1y t\u00ednh
\ue000C\u1ea7n thi\u1ebft l\u1eadp m\u00f4i

tr\u01b0\u1eddng t\u1eadp trung, tr\u00e1nh sao l\u00e3ng \u0111\u1ec3 ho\u00e0n th\u00e0nh kh\u1ea3o s\u00e1t

PH\u1eceNG V\u1ea4N C\u00c1 NH\u00c2N

_ L\u00e0 cu\u1ed9c tr\u00f2 chuy\u1ec7n hai chi\u1ec1u \u0111\u01b0\u1ee3c ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n kh\u1edfi x\u01b0\u1edbng \u0111\u1ec3 l\u1ea5y th\u00f4ng tin t\u1eeb ng\u01b0\u1eddi tham d\u1ef1. H\u1ecd l\u00e0 nh\u1eefng ng\u01b0\u1eddi l\u1ea1, ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n th\u00f4ng th\u01b0\u1eddng \u0111i\u1ec1u khi\u1ec3n ch\u1ee7 \u0111\u1ec1 v\u00e0 m\u00f4 h\u00ecnh th\u1ea3o lu\u1eadn. K\u1ebft qu\u1ea3, m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng c\u1ee7a cu\u1ed9c ph\u1ecfng v\u1ea5n th\u01b0\u1eddng kh\u00f4ng quan tr\u1ecdng. Ng\u01b0\u1eddi tham d\u1ef1 \u0111\u01b0\u1ee3c h\u1ecfi \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin, \u00edt c\u00f3 hy v\u1ecdng nh\u1eadn \u0111\u01b0\u1ee3c l\u1ee3i \u00edch t\u1eeb s\u1ef1 h\u1ee3p t\u00e1c.

Gi\u00e1 tr\u1ecb c\u1ee7a ph\u1ecfng v\u1ea5n c\u00e1 nh\u00e2n
\ue000N\u1eb1m \u1edf chi\u1ec1u s\u00e2u th\u00f4ng tin, chi ti\u1ebft \u0111\u01b0\u1ee3c b\u1ea3o \u0111\u1ea3m v\u01b0\u1ee3t tr\u1ed9i h\u01a1n h\u1eb3n th\u00f4ng tin kh\u1ea3o s\u00e1t
qua \u0111i\u1ec7n tho\u1ea1i, kh\u1ea3o s\u00e1t t\u1ef1 qu\u1ea3n l\u00fd, kh\u1ea3o s\u00e1t qua th\u01b0, qua m\u00e1y t\u00ednh
\ue000Ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n c\u00f3 th\u1ec3 ghi ch\u00fa c\u00e1c \u0111i\u1ec1u ki\u1ec7n ph\u1ecfng v\u1ea5n, th\u0103m d\u00f2 b\u1eb1ng c\u00e1ch h\u1ecfi

th\u00eam c\u00e2u h\u1ecfi, t\u1eadp h\u1ee3p th\u00f4ng tin b\u1ed5 sung c\u00f3 \u0111\u01b0\u1ee3c t\u1eeb quan s\u00e1t. Ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n c\u1ea7n quan s\u00e1t v\u00e0 ghi nh\u1eadn l\u1ea1i th\u00e1i \u0111\u1ed9 c\u1ee7a ng\u01b0\u1eddi tham d\u1ef1 => hy v\u1ecdng ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n s\u1ebd ph\u1ea3n \u00e1nh m\u1ecdi th\u1ee9 ch\u00ednh x\u00e1c.

\ue000Ng\u01b0\u1eddi ph\u1ecfng v\u1ea5n c\u00f3 kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t t\u1ed1t h\u01a1n: bi\u1ebft ch\u1eafc ch\u1eafn \u0111\u1ed1i t\u01b0\u1ee3ng nghi\u00ean c\u1ee9u

\u0111ang tham d\u1ef1 tr\u1ea3 l\u1eddi, b\u1eaft \u0111\u1ea7u v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c \u0111i\u1ec1u ki\u1ec7n ph\u1ecfng v\u1ea5n, d\u00f9ng ph\u01b0\u01a1ng ti\u1ec7n ghi \u0111i\u1ec3m, ph\u01b0\u01a1ng ti\u1ec7n theo d\u00f5i (CAPI), quy\u1ebft \u0111\u1ecbnh hay \u0111i\u1ec1u ch\u1ec9nh ng\u00f4n ng\u1eef d\u00f9ng trong ph\u1ecfng v\u1ea5n

Khuy\u1ebft \u0111i\u1ec3m

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