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Hcl

Hcl

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03/18/2014

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HCL TechnologiesPrepared by \u2013 Chandrika Kanwar
Brief Overview of the Company:

HCL Enterprise is a leading Global Technology and IT enterprise that comprises two companies
listed in India - HCL Technologies & HCL Infosystems. The company was founded in 1976 and is
one of India's original IT garage start-ups. It\u2019s team comprises approximately 46,000
professionals of diverse nationalities, who operate from 17 countries including 360 points of
presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including
leading IT and Technology firms.
HCL Technologies was established on November 12th, 1991.
For the year ended 30th June 2007, HCL Technologies, along with its subsidiaries had revenues of
US$ 1.4 billion (Rs. 6034 crores) and employed 42,000 professionals.
The Company\u2019s total revenues grew from $55.8 million in fiscal 1996 to $ $976.0 million in fiscal
2006, representing a CAGR (Compound Annual Growth Rate) of 33.13%, while net income grew
from $3.2 million in fiscal 1996 to $ 144.1 million in fiscal 2006, representing a CAGR of 46.3%.

Leadership Team

Vineet Nayar is theCEO of the $1.5 billion HCL Technologies Ltd
Ranjit Narasimhan is Executive Vice President, BPO Division
Shiv Nadar is theChairman of HCL
Ajai Chowdhry is theFo unde r of HCL and the Chairman and CEO of HCL Infosystems

Business Solutions:
Business Process Outsourcing
HCL's BPO division is one of the leading offshore BPO companies in India with proven credentials:
\u2022
It won the largest engagement in Indian BPO history
\u2022
It is the largest provider of Telecom BPO services in Asia
\u2022
It is the first Indian BPO to be COPC certified for Collection Services
\u2022
It pioneered blended-shore operations for Indian BPO service providers

It offers a comprehensive range of voice/web based contact and front office services like Order to Cash, Procure to Pay, Technical Help Desk, Knowledge Services, Supply Chain Management, Finance

and
Accounting
Services
and
Customer
Life
cycle

Management. Consistently ranked among the top ten call centers in India, HCL BPO Services operates out of various locations in India, as well as Malaysia and Northern Ireland.

A snapshot of their BPO capabilities is given below:
Custom Application Services

HCL offers services ranging from custom application development, deployment, and integration
to corrective maintenance, new releases management, and back-up recovery management.
HCL provides a multi-service platform that is a mix of customized application services with other
key services like packaged application services, remote infrastructure management, and
enterprise transformation services.

\u2022
They have more than 10 000 professionals and consultants with domain and technology
expertise supporting more than 100 clients spread across almost all geographies
\u2022

Dedicated CoEs (Centre of Excellence) in Enterprise Content Management, Independent Verification and Validation, e-Business, Data Warehousing, and Business Intelligence, .NET, J2EE etc.

\u2022
Technology Partnerships nurtured with leading global solutions providers like Microsoft,
TIBCO, WebMethods, Oracle, Digite, IBM, SUN Microsystems etc
\u2022
100% transparency to clients through CXO dashboard for online SLA tracking and status
reporting.
Engineering and R&D Services

HCL has a rich product engineering genealogy for the past 30 years. As one of India\u2019s original technology start-ups, HCL developed the first 8-bit microcomputer at the same time as Apple in 1978; released the world\u2019s first RDBMS in 1983; and released a multi-processor UNIX-3, in 1989, before Sun and HP.

\u2022
Breadth of service offerings
o
Hardware Engineering
o
Embedded Engineering
o
Mechanical Engineering
o
Software Product Engineering
\u2022
Domain-specific Processes
o
Certifications - ISO 13485, AS 9100
o
Compliance \u2013 DFR, FDA, MDD; FAA, DO178B, DO254

HCL provides Full lifecycle product engineering services, spanning from requirements definition to prototype architecture, development, testing, and technical help desk from L0 onwards, field support, maintenance and upgrades.

\u2022
Concept-to-Manufacturing for Hi-tech and Manufacturing companies including environment
testing and compliance
\u2022
Low volume manufacturing and associated services including supply chain integration,
vendor management, and transfer of technology
\u2022
Post-manufacturing services including product lifecycle services and high-level technical
support
\u2022
Software product engineering solutions including web-enablement for SaaS, digital
protection services, Web 2.0 services and R&D services for OEMs
\u2022
Engineering Portfolio Optimization (EPO)
Enterprise Application Services

HCL\u2019s Enterprise Application Services line of business is focused on providing package and platform-led services ranging from blue printing, development, deployment, global rollouts, helpdesk support, to application maintenance in areas such as ERP, CRM, SCM, and Middleware. The EAS group uses a platform-focused approach to provide technology-based business optimization.

Technology-based business optimization is the cornerstone of their enterprise applications line of business. This optimization is achieved in two ways: Stage-based offerings which are focused on application consolidation, global single instance, platform development, and service enablement, and Process-driven optimization which deals with processes like partner integration, unified customer view and single sign-on to deliver business optimization.

The Enterprise Application Services group\u2019s unique service offerings include:
\u2022
State-based offerings like Upgrade Competency Center and eZ.Migrate
\u2022
Integrated offerings like iERP (integrated applications, infrastructure and helpdesk
support)
\u2022
Competency-based offerings that include:
o
Middleware integration competency center for WebMethods and Tibco
o
SOA-driven integration
o
Siebel CRM service center
\u2022
Platform-based services like SAP NetWeaver and Fusion Middleware
\u2022
Consulting services like Application Portfolio Optimization and platform section
Enterprise Transformation Services

HCL\u2019s Enterprise Transformation Services (ETS) assist their forward-looking customers to develop a transformational roadmap and an execution plan to escort them to the business world of tomorrow. The ETS practice at HCL is articulated to render offerings in each of these five key areas, namely, Business Transformation, Technology Transformation, Application Transformation and Data Transformation as depicted below:

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