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Offshore Outsourcing Checklist

Offshore Outsourcing Checklist

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Published by api-3826263
Offshore Outsourcing checklist, puts basic questions across to users which need to be answered when starting an outsourcing engagement
Offshore Outsourcing checklist, puts basic questions across to users which need to be answered when starting an outsourcing engagement

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Published by: api-3826263 on Oct 18, 2008
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03/18/2014

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Offshore Outsourcing Checklist

The checklist can be utilize, to understand / prepare business case for outsourcing
The checklist is divided into
1)

Management Support for Offshore Outsourcing
2)
Function Level Question
3)
Offshore vendor checklist
4)
Review
( Email the copy)
5)
Further ste
p s
( We will help you define)
Management Level Question
Response
1
Do you understand Outsourcing?
2
Do you understand off shoring?
3
Do you understand offshore Outsourcing?
4
Define your focus industry & Core operation?
5678
Is this the first time your organization is outsourcing
9
Who Is driving the offshore outsourcing Initiative
10
Is person at CXO level heading the Offshore Outsourcing Initiative ?
11

12
13
13.1

IF NO Please answer
13.1.1
Were your earlier offshore outsourcing engagement successful?
13.1.2
IF NO Please answer
13.1.3
Did you did an analysis of why engagement failed
13.1.4
IF Yes Please answer
13.1.5
Did you did an analysis of why engagement were success?
13.1.6
Please share Success/ failure factor from previous engagement?
13.1.7
14
Will this offshore outsourcing/Outsourcing impact Customer care?
15
Will this offshore outsourcing/Outsourcing impact Product release?
16
Function Level Question
1
What do you intend to offshore ?
2
Have you written specification for things to outsource?
3
Have you decided country for Outsourcing?
3.1
Is it Near shore Outsourcing
3.2
Is it offshore Outsourcing
4
Do you intend to float RFP?
5
Do you know the companies to float RFP/RFI/RFQ?
6
Are you taking help of 3rd party in floating RFP/RFI/RFQ?
what are the business drivers for offshore outsourcing? List in order of
priority ?
Please Click
What benefits do you expect derive out of this offshore
outsourcing/Outsourcing engagement?
Please Click
What time frame for realizing benefits of offshore outsourcing is your
organization looking at (Months)?
What is the designation of function heading offshore outsourcing
initiative?
What is the most important benefit for offshore outsourcing, you are
looking at?
If this is your first time to offshore Outsourcing, have you roped in an
external consultant?
Did you realize benefit from previous offshore outsourcing
engagement
Will this offshore outsourcing/Outsourcing impact Core Business
Operation?
Please list
7
If Yes, Who is co-coordinating the entire vendor selection process?
Offshore Vendor Question
1
Have you checked the financial stability of proposed vendor?
2
How long the vendor has been in operation
3
What are the quality certifications vendor has achieved
4
Does the vendor has documented, metrics driven process
5
How fast can vendor Ramp up and Ramp down
6
Is vendor muli-locational?
78
What is the Size of vendor compared to your company?
9
Have you defined the process for
9.1
Communication
9.2
Escalation
9.3
Team Meeting
10
Have you defined the team structure
11
Have you defined the POC or would go full fledged into outsourcing
12
How will you manage Security of
12.1
IPR
12.2
Data
12.3
Business process
13
Have you done the reference checks?
14
Have you defined the SLA's ( For Support and Maintenance)
15
16
Have you defined process for Knowledge Management?
Score
Does the vendor has Disaster recover/ Business Continuity plan in
place?
Have you defined the reports to be provided by Outsourcing Service
Provider
Click to know
y o u r re a d in e s s

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